HPE Tech Care Essential - Post Warranty - 1 Year

HPE Tech Care Essential offers enterprise-grade operational support for your HPE hardware and software beyond the warranty period. Built on HPE Pointnext technology, this service centers on proactive management and continuous improvement, enabling IT teams to focus on strategic initiatives rather than firefighting daily incidents. With direct access to product-specific specialists, a breadth of guidance, and flexible multi-channel support, Tech Care Essential helps you reduce risk, control costs, and keep your environment running smoothly.

• Proactive operational support designed to prevent issues before they impact your business, combining expert guidance with proactive health checks and optimization recommendations to improve performance and uptime.
• Direct access to product-specific HPE specialists who understand the nuances of your hardware and software, delivering accurate, timely guidance that accelerates problem resolution and informs smarter IT decisions.
• Multichannel support that fits your team’s workflow, including telephone access, real-time chat, moderated forums with defined response times, and automated incident logging to streamline issue tracking and visibility.
• Comprehensive protection against unexpected repair and replacement costs, providing budget predictability and a clear path to cost containment during incidents or device failures.
• 1-year service duration with convenient options for on-site service, broad coverage across HPE products, and a service experience designed to enhance reliability and confidence in your technology investments.

Technical Details of HPE Tech Care Essential - Post Warranty - 1 Year

• Service duration: 1 year from activation
• Scope: operational support for HPE hardware and software products (HPE Pointnext Tech Care)
• Support channels: telephone, real-time chat, moderated forums with defined response times, and automated incident logging
• On-site service options: available to facilitate convenient and timely resolution
• Inclusion: phone support included to help resolve issues quickly and efficiently
• Focus: proactive guidance, risk reduction, and continuous improvement to optimize IT operations

How to install HPE Tech Care Essential

• Confirm eligibility and purchase or renew the Tech Care Essential post-warranty offering for your HPE devices and software.
• Activate the service through your HPE account, linking the care plan to the relevant hardware and software assets.
• Provide essential asset details (model, serial numbers, and current configurations) to enable precise specialist matchmaking and faster onboarding.
• Schedule onboarding with a qualified HPE support specialist to set up incident logging, preferred communication channels, and escalation paths.
• Begin using the support channels (telephone, chat, moderated forums) and coordinate on-site visits if required to address complex or hardware-related issues.

Frequently asked questions

What does HPE Tech Care Essential cover?

It provides post-warranty operational support for HPE hardware and software, offering access to product-specific specialists, proactive guidance, and multi-channel support including telephone, real-time chat, moderated forums, and automated incident logging, with optional on-site service.

How long does the service last?

The service is valid for 1 year from activation, with options to renew or extend according to HPE policies and the terms of your purchase.

What support channels are included?

Support is available through telephone, real-time chat, moderated forums (with defined response times), and automated incident logging to ensure timely and traceable assistance across your environment.

Is on-site service included?

On-site service options are available to provide hands-on assistance when remote support isn’t sufficient, helping minimize downtime and accelerate problem resolution.

Does this cover both hardware and software?

Yes. HPE Tech Care Essential supports HPE hardware and software products, delivering specialized guidance and coordinated troubleshooting across your technology stack.