HPE Tech Care Essential - Post Warranty 2-Year Service

HPE Pointnext Tech Care, also known as HPE Tech Care, delivers a proactive operational support experience designed for HPE hardware and software. This post-warranty solution helps IT teams move the business forward by shifting focus from reactive problem solving to continuous improvement and optimization. With direct access to product-specific specialists and practical technical guidance, HPE Tech Care Essential helps organizations reduce risk, improve efficiency, and sustain peak productivity. Customers can reach support through multiple channels—telephone, real-time chat, moderated forums with defined response times, and automated incident logging—so help is available when and where it’s needed. The service is built around a two-year duration to ensure ongoing stability, faster issue resolution, and better long-term outcomes, with included phone support to resolve problems quickly and conveniently. All of this translates into valuable, hands-on assistance without the need for travel, so your team can stay focused on advancing the business.

• Proactive support and optimization: Beyond reactive fixes, HPE Tech Care Essential focuses on identifying smarter, more efficient ways to operate your HPE environment. Proactive guidance helps reduce risk, improve system performance, and keep your IT landscape aligned with business goals.
• Direct access to product-specific specialists: Get expert assistance from engineers who truly understand your HPE hardware and software, ensuring accurate guidance and faster problem resolution.
• Multi-channel support with defined response times: Reach help through telephone, real-time chat, moderated forums, and automated incident logging—each channel designed to deliver timely, reliable responses.
• 2-year service duration for lasting value: A full two-year coverage window provides consistent support, helping you maintain productivity and deliver timely results across your IT environment.
• Remote, convenient support with no travel required: Enjoy valuable assistance delivered remotely, minimizing disruption and avoiding the need for on-site visits unless specifically requested or required.

Technical Details of HPE Tech Care Essential

• Service type: Post-warranty support with a 2-year service duration.
• Coverage scope: Support for HPE hardware and software products (HPE technology stack).
• Access to experts: Direct access to product-specific specialists for authoritative, actionable guidance.
• Support channels: Telephone support, real-time chat, HPE moderated forums with defined response times, and automated incident logging.
• Delivery model: Remote assistance designed to resolve issues quickly and keep systems productive; on-site visits are not the default mode of delivery.
• Key benefits: Proactive guidance, faster issue resolution, and a streamlined path to maintaining high availability of HPE assets.

How to Install HPE Tech Care Essential

• 1. Verify eligibility and gather asset data: Confirm that the devices and software covered fall under the post-warranty Tech Care program and collect asset details (serial numbers, model names, and location).
• 2. Obtain and activate the service: If not already in place, engage with an HPE partner or HPE sales representative to purchase or activate the Tech Care Essential contract and receive the service enrollment details.
• 3. Create or sign in to the MyHPE account: Access the customer portal to manage your Tech Care contract and link eligible assets to the service.
• 4. Assign assets to the service: Register your HPE hardware and software assets within the Tech Care framework so specialists can access relevant information and provide targeted support.
• 5. Configure support channels and begin using the service: Set up preferred contact methods (phone, chat, forums) and ensure incident logging is enabled for quick issue capture and tracking.

Frequently asked questions

• What is HPE Tech Care Essential? It is a post-warranty, two-year support service from HPE that provides proactive guidance, access to product-specific specialists, and multi-channel support (phone, chat, moderated forums with defined response times, and automated incident logging) to help maintain and optimize your HPE hardware and software environment.
• How long does the coverage last? The service is designed for a 2-year duration, offering ongoing support and stability during that period.
• What does it cover? It covers HPE hardware and software products, with direct access to product-specific experts and guidance to reduce risk and improve operational efficiency.
• What support channels are available? Telephone support, real-time chat, HPE moderated forums with defined response times, and automated incident logging are available through the Tech Care Essential program.
• Is on-site support included? The service emphasizes remote, expedited assistance to minimize travel; on-site visits are not the default mode of delivery and may require special arrangements or add-ons.
• How do I get started? Activate the contract through an HPE partner or HPE sales channel, create or sign in to a MyHPE account, register eligible assets, and configure your preferred support channels to begin receiving expert help.