HPE Tech Care Essential with CDMR - Post Warranty - 1 Year - Warranty

Introducing the HPE Tech Care Essential with CDMR - Post Warranty - 1 Year - Warranty, a tailored service designed to keep your HPE hardware and software products running smoothly and efficiently. This exceptional operational support experience goes beyond traditional warranty offerings, providing your IT teams with the tools and resources they need to focus on innovation rather than just troubleshooting. With HPE Tech Care, organizations can proactively search for better ways to manage their IT infrastructure, ensuring a seamless operational flow.

• Comprehensive Support: HPE Tech Care grants direct access to product-specific specialists who understand the intricacies of your HPE devices. This level of expertise ensures that your team receives personalized guidance and support tailored to your specific needs.
• Proactive Assistance: Unlike conventional support services that are often reactive, HPE Tech Care emphasizes proactive solutions. This approach helps your IT teams identify potential issues before they escalate, leading to minimized downtime and enhanced productivity.
• Multiple Support Channels: Customers can easily connect with support through various channels, including telephone assistance, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. This versatility ensures that help is only a call or click away.
• Extended Warranty Options: The HPE Tech Care Essential plan provides the opportunity to enhance the value of your equipment with an extended warranty, ensuring peace of mind and long-term reliability for your investment.
• Fast On-Site Support: In the event of hardware failures or critical issues, HPE's on-site support delivers prompt assistance, allowing you to resolve problems quickly and effectively, minimizing disruptions to your workflow.

Technical Details of the Product

• Duration: 1 Year
• Product Type: Post Warranty Support
• Support Channels: Phone, Forums, Automated Logging, Real-Time Chat
• Service Features: Product-specific specialists, Proactive assistance, Extended warranty option, On-site support

How to Install

To begin using the HPE Tech Care Essential with CDMR service, follow these steps:

1. Purchase the HPE Tech Care Essential plan through an authorized HPE reseller or directly from HPE.
2. Once purchased, you will receive an activation code via email.
3. Visit the HPE Tech Care portal and create an account or log in to your existing account.
4. Enter your activation code to activate your service.
5. Familiarize yourself with the available support channels and resources through the portal.
6. Contact support as needed to resolve any technical queries or issues with your HPE products.

Frequently Asked Questions

What is included in the HPE Tech Care Essential service?

The HPE Tech Care Essential service includes proactive support, access to product specialists, on-site assistance, and multiple channels for support such as phone and chat.

Is the HPE Tech Care service available for all HPE products?

HPE Tech Care is designed to support a wide range of HPE hardware and software products. It is advisable to check the availability for specific products with your HPE representative.

Can I extend my warranty beyond one year?

Yes, customers have the option to purchase additional years of warranty beyond the initial one-year coverage to ensure continued support for your HPE products.

How do I contact support?

You can contact HPE Tech Care support through the maintained channels, including phone support, moderated forums, or by utilizing the real-time chat feature on the HPE Tech Care portal.

What if I have a critical issue after hours?

HPE Tech Care provides support during business hours, but for critical issues, you may have access to emergency support options depending on your service agreement. Refer to your agreement for specific details.