HPE Tech Care Essential with CDMR - Post Warranty - 1 Year

HPE Tech Care Essential with CDMR offers a proactive, product-focused support experience designed to keep your HPE hardware and software operating at peak performance even after the warranty has ended. This post-warranty, 1-year service provides direct access to product-specific specialists, helping IT teams move from reactive troubleshooting to continual optimization. With multi-channel support, automated incident logging, and optional on-site assistance, you get faster resolution, reduced risk, and predictable costs, so your critical systems stay online and productive.

• Comprehensive coverage for HPE hardware and software. This plan extends beyond standard warranties by delivering ongoing, expert guidance across your HPE environment. You’ll receive assistance tailored to the exact products you own, including actionable recommendations that help you improve efficiency and reliability. By embracing a proactive stance, you can anticipate and mitigate potential issues before they impact operations, preserving uptime and performance across servers, storage, networking, and associated software ecosystems.
• Multichannel support with defined response times. Access to a robust support ecosystem is a core benefit of HPE Tech Care Essential. Reach technicians by phone, engage in real-time chat, participate in moderated forums with clearly defined response targets, and leverage automated incident logging to capture issues quickly. This multi-channel approach ensures your team can connect through the channel that fits their workflow, keeping incidents moving toward resolution without unnecessary delays.
• On-site support included for faster resolution. When remote diagnostics aren’t enough, the plan includes on-site assistance to rapidly address complex hardware failures or configuration problems. Real-time collaboration between you and HPE experts helps minimize downtime, prevents escalation bottlenecks, and delivers hands-on remediation where it matters most. You can schedule on-site visits with ease to align with your maintenance windows and business priorities.
• CDMR-enabled service for efficient triage and repair. CDMR features are integrated to streamline issue discovery, diagnosis, and repair workflows. With direct access to product specialists and structured maintenance guidance, triage becomes faster and more accurate, reducing the mean time to repair and helping you maintain service levels without extended outages. This framework supports a more predictable and transparent support experience.
• Value, predictability, and total cost of ownership benefits. By converting unpredictable incidents into known service activities with a clear cost model, this 1-year plan helps you budget more effectively. You gain ongoing access to expertise, better risk management, and continuous improvement insights that translate into lower total cost of ownership over the lifecycle of your HPE assets.

Technical Details of HPE Tech Care Essential with CDMR

• SKU: MSL2024 Svc
• Warranty Coverage: 1 Year Post-Warranty
• Service Type: HPE Tech Care Essential with CDMR
• Supported Products: HPE hardware and software (as covered under the plan)
• Support Channels: Telephone, Real-time chat, HPE moderated forums
• Incident Logging: Automated incident logging for quick capture and tracking
• Response Times: Defined targets aligned with the service plan
• On-site Support: Included (where eligible) for rapid on-site remediation
• Delivery Model: Remote diagnostics with optional on-site dispatch as needed

how to install HPE Tech Care Essential with CDMR

• Step 1 – Confirm eligibility and activate the service contract. After purchase, verify that the post-warranty coverage is active and associated with your HPE assets. Ensure your organization’s billing and contact information are up to date so you receive notifications and incident updates promptly.
• Step 2 – Gather essential product details. Collect model numbers, serial numbers, and proof of purchase for the devices covered under this plan. Having accurate asset information expedites triage and ensures the correct specialists are engaged for each issue.
• Step 3 – Establish support channels in your workflow. Configure preferred contact methods (phone, chat, or forums) and designate primary points of contact. This ensures that when an issue arises, your team can initiate a ticket quickly and receive timely responses.
• Step 4 – Initiate an incident and provide context. Open a support incident via your chosen channel, supplying a clear description of the problem, any error messages, recent changes, and the impacted services. Automated logging will capture relevant data to accelerate diagnosis.
• Step 5 – Leverage remote diagnostics first, then schedule on-site if needed. HPE engineers will perform remote checks and implement fixes when possible. If the situation requires hands-on intervention, arrange an on-site visit at a time that minimizes disruption to your operations.
• Step 6 – Monitor progress and confirm resolution. Track the incident through the provided portal or communication channel, review the fix details, and confirm service outcomes before closing the ticket. Maintain documentation for future reference and trend analysis.

Frequently asked questions

• What exactly is included in HPE Tech Care Essential with CDMR? This post-warranty, 1-year service provides access to product-specific HPE technical specialists, multi-channel support, automated incident logging, and on-site support when necessary. It focuses on proactive guidance, faster issue resolution, and ongoing optimization of your HPE environment.
• Who is this plan best suited for? IT teams seeking predictable support costs and continued access to expert guidance after the standard warranty period. It is ideal for organizations running HPE hardware and software that require ongoing optimization, proactive monitoring, and timely escalation to product experts.
• How do I contact HPE Tech Care Essential with CDMR? You can reach the support team via telephone, real-time chat, or HPE moderated forums. Automated incident logging is available to simplify ticket creation and ensure accurate data capture for faster response times.
• Is on-site support always included? On-site support is included where eligible and needed to resolve hardware issues quickly. Remote diagnostics are used first, with on-site dispatch arranged according to the issue severity, location, and business impact.
• Can I renew or extend this service after the 1-year term? Yes. HPE offers renewal options to extend Tech Care coverage beyond the initial 1-year period, allowing your organization to maintain continuous access to specialist support and proactive guidance for your evolving IT landscape.