HPE Tech Care Essential with Defective Media Retention - Post Warranty, 1 Year Service

Introducing HPE Tech Care Essential with Defective Media Retention (DMR) — a post-warranty service designed to protect your investment, maximize uptime, and simplify IT management. This 1-year program extends the reliability and responsiveness you expect from Hewlett Packard Enterprise far beyond the standard warranty window. With Defective Media Retention, your organization gains secure handling of defective media during service, reducing data exposure risks and streamlining the replacement process. Perfect for data centers, enterprise environments, and remote locations, Tech Care Essential with DMR delivers predictable coverage, faster issue resolution, and the peace of mind that comes from knowing your critical hardware is supported by a trusted partner. In a world where system availability is mission-critical, this service helps you keep pace with demand, minimize downtime, and protect valuable data assets without complicating your budget.

• Comprehensive post-warranty coverage

  Transition smoothly from standard warranty to a dedicated support plan that keeps your essential hardware — servers, storage, and networking components — running. This coverage provides reliable access to HP-trained technicians, proactive diagnostics, and structured troubleshooting designed to quickly identify and address issues that emerge after the warranty period ends. With a focus on minimizing disruption, Tech Care Essential with DMR helps ensure your IT operations remain productive even when devices age or encounter unexpected faults.

• Defective Media Retention (DMR) included

  One of the standout benefits of this service is the Defective Media Retention feature. During service events, defective drives are securely retained and handled according to policy, protecting sensitive data while technicians work to repair, replace, or upgrade components. DMR reduces the risk of data exposure and simplifies compliance, giving your security teams confidence that media handling is managed in a controlled, auditable manner. This feature is especially valuable for organizations with strict data governance requirements or regulated workloads.

• 1-year service duration

  The 12-month term provides durable, predictable support that aligns with your budgeting and IT planning cycles. By covering a full year, the program helps stabilize maintenance costs, ensures continuity of support for critical hardware, and delivers timely results when service requests arise. This extended duration supports ongoing reliability for mission-critical environments and gives IT teams a dependable partner for ongoing maintenance, diagnostics, and rapid incident response.

• Access to expert HP technicians

  HPE Tech Care Essential connects you with highly trained, experienced engineers who specialize in HP hardware and configurations. Whether you’re dealing with server deterioration, storage anomalies, or network device quirks, you’ll benefit from technical expertise tailored to your ecosystem. This access translates into faster problem resolution, clearer guidance on best practices, and proactive recommendations to improve reliability—ultimately reducing the overall burden on your internal IT staff.

• Enterprise-ready design for varied environments

  Designed with large-scale and mixed environments in mind, this service supports HP enterprise hardware across data centers, edge locations, and remote sites. It helps IT teams maintain consistent service levels across geographically dispersed infrastructure, ensuring standardization of support processes and simpler vendor management. With flexibility to address multi-site deployments, Tech Care Essential with DMR helps maintain uniform performance and reduces the complexity and cost of managing aging equipment across the organization.

Technical Details of HPE Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Service

• SKU: 70wsiot2022svc
• Service Type: Tech Care Essential with Defective Media Retention
• Coverage: Post Warranty
• Duration: 1 Year
• Defective Media Retention (DMR): Included
• Manufacturer: Hewlett Packard Enterprise (HPE)
• UPC: Not provided

How to install HPE Tech Care Essential with Defective Media Retention

• Confirm eligibility and terms

  Review your purchase records to confirm that Tech Care Essential with DMR is active for your devices. Understand what is covered under the post-warranty plan, including response times, coverage windows, and how DMR is applied during service events. This step ensures there are no surprises when you initiate a service request and helps set expectations for what the engagement will entail.

• Gather system details

  Prepare basic information about the affected hardware—model family, serial numbers, and location (site address or remote access details). Having this information ready speeds up the assignment of a qualified HP technician and helps tailor the response to your environment. Collecting device specifics also supports accurate diagnostics and faster restoration of service.

• Contact HP support to activate the service

  Route the service request through your approved HP support channel to initiate Tech Care Essential with DMR. The process typically involves confirming the device details, selecting a preferred service window, and designating the on-site or remote support format. A service case will be opened, and you’ll receive confirmation, estimated times, and next steps from the HP team.

• Schedule and prepare for service

  Work with the HP technician or service coordinator to schedule the visit or remote session at a time that minimizes disruption to your operations. Prepare the site for the technician by ensuring access to the devices, providing any required credentials (if remote), and confirming on-site safety and access protocols. If DMR applies, coordinate the secure handling and retention of defective media per policy during the service event.

• Execute, verify, and document

  During the service engagement, technicians will perform diagnostic checks, replace or repair components as necessary, and implement any recommended improvements. After completion, validate that the issues are resolved and that the devices are back at peak performance. Document the service outcomes, including any replacements, configurations changed, and the status of the defective media retention, to maintain a clear service history for future reference.

Frequently asked questions

• Q: What is Defective Media Retention (DMR)?

  A: Defective Media Retention is a service feature that securely retains defective media during a hardware service event. It helps protect data, supports compliance requirements, and ensures that media handling is controlled and auditable while repairs or replacements are performed by HP technicians.

• Q: What does Post Warranty mean for this service?

  A: Post warranty indicates the service coverage begins after the manufacturer’s standard warranty period has ended. Tech Care Essential with DMR extends ongoing support, diagnostics, and maintenance for your HP hardware for one year, helping sustain reliability beyond the initial warranty window.

• Q: How long does coverage last?

  A: The coverage lasts for 12 months from the service start date, offering a full year of access to HP technicians, diagnostics, and DMR-related processes to keep your environment stable and protected.

• Q: Is this service available for all HP devices?

  A: The Tech Care Essential with Defective Media Retention is designed for HP hardware ecosystems and is typically applicable to eligible HP servers, storage, and networking devices. Always confirm compatibility with your specific model and site requirements when you initiate a service request.

• Q: How do I contact HP for support under this service?

  A: You can initiate support through your organization's HP account team or your approved HP support channel. You will receive service case details, contact information, and scheduling options once the post-warranty coverage is activated and a service request is created.