HPE Tech Care Essential with DMR - Post Warranty - 1 Year - Warranty 1040 Stg Svc

HPESKU: 6371696

Price:
Sale price$1,709.62

Description

HPE Tech Care Essential with DMR - Post Warranty - 1 Year - Warranty 1040 Stg Svc

HPE Pointnext Tech Care is the operational support experience designed for HPE hardware and software products. This post-warranty, 1-year coverage helps IT teams move the business forward by proactively seeking better ways to operate, rather than reacting to issues after they arise. With direct access to product-specific specialists and practical technical guidance, HPE Tech Care Essential with DMR reduces risk, accelerates incident resolution, and optimizes IT efficiency across complex environments. Across multiple channels, it provides a reliable, convenient path to expert assistance whenever you need it most.

  • Proactive, product-specific support from HPE experts to maximize uptime and minimize disruption, so your business stays on track even after warranty expiry.
  • Multi-channel access with defined response times include telephone support, real-time chat, moderated forums, and automated incident logging to streamline issue reporting and tracking.
  • On-site support options for rapid, hands-on resolution when remote assistance isn’t enough, ensuring critical hardware and software problems are addressed quickly.
  • 1-year service duration to maintain continuity of coverage, helping IT teams plan, budget, and optimize maintenance activities over an extended period.
  • DMR-enabled coverage tailored for post-warranty environments, delivering reliable problem-solving through direct access to specialists and structured guidance.

Technical Details of HPE Tech Care Essential with DMR

HPE Tech Care Essential with DMR provides an operation-focused support framework that goes beyond traditional break/fix service. It emphasizes proactive guidance, ongoing optimization, and access to product-specific expertise to keep critical systems running smoothly. This offering is designed for post-warranty hardware and software deployments where teams benefit from a sustained, managed approach to support and maintenance. By combining hands-on on-site options with remote channels, it delivers flexibility to match the needs of diverse environments—from small to large IT operations—and helps organizations reduce risk, shorten repair times, and maintain high availability.

  • Service type: Post-warranty extended support with a defined 1-year duration, designed to complement existing IT operations without duplicating coverage.
  • Support channels: A comprehensive mix of telephone support, real-time chat, moderated forums with defined response times, and automated incident logging to improve visibility and accountability.
  • Expert access: Direct access to product-specific specialists along with general technical guidance to assist with configuration, optimization, and issue prevention.
  • On-site capability: On-site technical resource availability to expedite hardware repairs and complex troubleshooting that benefit from physical presence.
  • Outcomes: Aimed at reducing risk, accelerating resolution, and helping IT teams move business initiatives forward with greater confidence.

How to install HPE Tech Care Essential with DMR

  • Confirm eligibility: Ensure the devices are within post-warranty status and that 1-year coverage is appropriate for your environment.
  • Contact the HPE representative: Reach out to your HPE account manager or authorized partner to initiate enrollment and coordinate service details.
  • Provide device information: Gather and share model identifiers, service tags, SKUs, serial numbers, and any relevant warranty documentation to streamline enrollment.
  • Choose contact channels: Set your preferred mix of telephone, chat, forums, and incident-logging workflows to match your team’s processes.
  • Activate support workflows: Enable automated incident logging, and grant access to product-specific specialists for proactive guidance and rapid assistance.

Frequently asked questions

  • What is included in HPE Tech Care Essential with DMR? It is a post-warranty operational support service that provides proactive guidance, direct access to product-specific specialists, and multi-channel support to help maintain hardware and software health.
  • How long does the service last? The service is valid for 1 year from enrollment, offering a defined period of continued support and optimization.
  • What support channels are available? Support is available via telephone, real-time chat, moderated forums with defined response times, and automated incident logging to streamline issue reporting and tracking.
  • Is on-site support included? Yes, on-site support options are available to ensure quick, hands-on resolution when remote assistance cannot fully address the issue.
  • Who benefits from this service? IT teams seeking to reduce risk, improve operational efficiency, and sustain business momentum through proactive, expert guidance on HPE hardware and software.

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