Jabra BIZ 2300 USB MS Wired Mono Headset

The Jabra BIZ 2300 USB MS Wired Mono Headset is the definitive audio solution built for the high-energy demands of modern contact centers. Engineered to optimize every customer interaction, this USB headset delivers crystal-clear sound for both sides of the conversation while prioritizing wearer comfort over long shifts. Designed to pair seamlessly with Microsoft environments, the USB MS variant ensures effortless compatibility with Skype for Business, Microsoft Teams, and other Windows-based softphones. If your days revolve around back-to-back calls, this headset helps you stay focused, productive, and responsive, making it the reliable backbone of any busy inbound or outbound center. With a streamlined, professional look and rugged construction, the BIZ 2300 is as durable as it is comfortable, ready to support your agents from the first ring to the last close of business.

• The BIZ 2300 USB MS is purpose-built for contact center workloads, delivering dependable, high-quality audio so agents can listen and respond with confidence, even in noisy environments. Its optimized microphone and headset design minimize echo and background chatter, helping customers feel heard and understood in every call.
• Equipped with a noise-canceling microphone and an adjustable boom, this mono headset captures your voice with exceptional clarity while reducing ambient noise. The result is cleaner conversations, fewer misunderstandings, and shorter call times, all contributing to improved first-call resolution and customer satisfaction.
• Experience all-day comfort and durability. The lightweight headset features an adjustable headband, soft ear cushions, and a robust, tangle-resistant cord. Its headset frame is engineered to withstand heavy daily use, reducing fatigue and the need for frequent replacements in fast-paced contact centers.
• In-line call controls and a built-in busy light streamline operations for agents and supervisors. Answer/hang up, mute, and volume adjustments are easily accessible on the cord, while the busy light signals to coworkers when you’re on a live call, minimizing interruptions and boosting productivity across teams.
• Plug-and-play USB connectivity with Microsoft optimization makes setup effortless. The USB MS variant is designed to work smoothly with Skype for Business and other Microsoft UC applications, ensuring quick deployment, minimal IT intervention, and reliable performance across popular softphones and platforms.

Technical Details of Jabra BIZ 2300 USB MS Wired Mono Headset

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

how to install Jabra BIZ 2300 USB MS Wired Mono Headset

• 1. Unpack the headset and locate the USB-A connector. Plug the USB-A end into an available USB port on your computer or docking station.
• 2. If your operating system prompts you to install drivers, allow the system to complete the setup. Most Windows and macOS environments will recognize the headset as a USB audio device immediately.
• 3. Set the Jabra BIZ 2300 as your default audio input and output device in your computer’s sound settings, and then open your preferred UC application (such as Skype for Business, Microsoft Teams, or another softphone) to ensure the device is selected within the audio settings.
• 4. Use the in-line controls to answer calls, mute, or adjust volume as needed. The busy light on the headset helps colleagues know when you are on a live call, reducing interruptions and increasing efficiency.
• 5. For optimal performance in a contact center, position the microphone close to your mouth (without touching your lips) and adjust the boom for the best pickup. If you’ll be sharing shifts or swapping agents, remember to re-check the audio settings on each workstation to maintain consistent call quality.

Frequently asked questions

• Q: Is the Jabra BIZ 2300 USB MS compatible with Windows and macOS? A: Yes. The headset is designed for broad compatibility with Windows and macOS, and it works with most Microsoft UC applications, including Skype for Business and others commonly used in enterprise environments.
• Q: What type of microphone does it use? A: It features a noise-canceling microphone with an adjustable boom to capture clear voice while minimizing background noise in busy call centers.
• Q: Is this headset wired or wireless? A: The Jabra BIZ 2300 USB MS is a wired USB headset, delivering consistent performance without the need for battery recharges.
• Q: Is it a mono or stereo headset? A: This model is a mono headset, which helps reduce ambient noise in busy environments and keeps conversations clear for both caller and agent.
• Q: Does it have in-line controls and a busy light? A: Yes. The headset includes convenient in-line call controls (answer/hang up, mute, and volume) and a busy light to indicate when you’re on a call.
• Q: How easy is it to install? A: Installation is straightforward and typically plug-and-play. With USB connectivity, most systems recognize the device automatically, and you can quickly configure it within your UC app settings.