Jabra Engage 50 Mono

The Jabra Engage 50 Mono headset is specifically designed to meet the needs of modern contact centres transitioning to digital platforms, including softphones. This advanced, ergonomic headset delivers superior sound quality, ensuring every call is a pleasant experience for both agents and customers. With cutting-edge technology integrated into its design, the Jabra Engage 50 Mono is not just a headset; it's a powerful tool for enhancing communication and customer satisfaction.

• Exceptional Sound Quality: The Engage 50 features a unique 3-microphone system with intelligent noise cancellation that filters out background noise and breathing sounds, providing crystal-clear calls. The stereo sound and super wideband technology deliver vibrant, lifelike audio, ensuring the highest levels of hearing protection for agents.
• Enhanced Hearing Protection: Safety is paramount in a contact centre environment. The Jabra Engage 50 complies with OSHA guidelines and offers PeakStop™ at 105 dB SPL, as well as IntelliTone™ 2.0 to safeguard against sudden loud sounds, providing agents with peace of mind during their calls.
• Intelligent Volume Control: The headset features Intelligent Volume Control, allowing users to set a consistent sound level for incoming calls, ensuring comfort during long hours of use. This feature ensures that agents can focus on their conversations without worrying about fluctuating audio levels.
• Efficient Call Management: The user-friendly call control unit allows agents to adjust volume, mute, speed dial, answer, and end calls effortlessly. This intuitive control unit is designed to remain in place, making it easy for agents to manage calls with minimal disruption.
• Focus and Customization: The Engage 50 is equipped with customizable multi-colour status lights on both earcups to minimize interruptions and enhance agent focus. This feature ensures that teammates can easily see when an agent is busy, reducing unnecessary disturbances and promoting a more productive working environment.

Technical Details

• Connectivity: USB-C and USB-A available
• Microphone: 3-microphone system with intelligent noise-cancellation
• Hearing Protection: PeakStop™ 105 dB SPL, IntelliTone™ 2.0
• Call Control: Intuitive stay-flat control unit
• Certification: Skype For Business Open Office certified
• Audio Quality: Stereo sound and super wideband audio
• Call Analytics: Rich call analytics and live microphone guidance for agents

How to Install

Installing the Jabra Engage 50 Mono headset is a straightforward process:

1. Connect the USB cable of the headset to your computer or compatible device.
2. Ensure that the headset is recognized by your operating system. You may need to install software from Jabra's website for additional functionality.
3. Adjust the control unit to your preferred settings for volume and call management.
4. Test the audio quality by making a call using your preferred online voice call service.

Frequently Asked Questions

• Is the Jabra Engage 50 compatible with all softphones?
  Yes, the Jabra Engage 50 is compatible with all popular online voice call services and works out of the box.
• Can I customize the status lights on the Engage 50?
  Yes, the multi-colour status lights on both earcups can be customized for specific needs to enhance agent focus.
• What safety standards does the Engage 50 comply with?
  The Jabra Engage 50 complies with OSHA guidelines and includes features for hearing protection, such as PeakStop™ and IntelliTone™.
• How do I manage calls using the control unit?
  The control unit allows you to easily adjust volume levels, mute, answer, and end calls with just a touch of a button.
• Is the headset suitable for long hours of use?
  Yes, the Jabra Engage 50 is designed for comfort, with features like Intelligent Volume Control to ensure a pleasant experience over extended periods.