Lenovo Advanced Service: Extended 3-Year On-Site 24x7x2 Support (Service DV)

Protect your Lenovo investments with a comprehensive, enterprise-grade protection plan that combines around-the-clock support, rapid on-site intervention, and a full three-year service window. Lenovo Advanced Service - Extended Service is designed to keep mission-critical devices performing at peak efficiency, minimizing downtime, and providing predictable, controllable maintenance costs. This service package emphasizes on-site expertise and rapid response, ensuring that issues are diagnosed and resolved with minimal disruption to your operations. Whether you manage a fleet of laptops, desktops, workstations, or other Lenovo hardware, this 3-year program delivers the peace of mind you need to keep your business moving forward.

• 3-year extended coverage for maximum uptime: This plan provides long-term protection throughout the full lifecycle of your Lenovo devices, helping you forecast IT expenses and reduce the financial impact of unexpected repairs. By extending the service window, you minimize downtime and maintain business continuity, so critical work doesn’t stall and productivity stays high.
• 24x7 phone support with on-site availability: Access to Lenovo experts at any time ensures dependable troubleshooting and responsive guidance. When remote diagnosis isn’t enough, on-site technicians can be dispatched to your location to address issues directly, accelerating repair times and restoring functionality faster.
• 2-hour parts and labor service response: Fast, reliable response times are designed to minimize downtime during critical incidents. Whether a component replacement or servicing is required, a 2-hour response window helps ensure your systems are back in operation with minimal delay.
• Physical on-site service sub-type for enhanced reliability: The physical service sub-type guarantees hands-on maintenance and component replacements when needed, helping to maximize device reliability and productivity. This on-site approach reduces the need for remote-only fixes and supports precise, effective repairs at your location.
• Comprehensive coverage including maintenance, parts & labor, and phone support: The plan bundles essential elements—regular maintenance, replacement parts, labor, and accessible phone support—into a single, easy-to-manage package. This holistic coverage delivers consistent performance, streamlined support, and improved operational efficiency across your Lenovo hardware environment.

Technical Details of Lenovo Advanced Service

Technical details are not provided in the available data. This section will be updated when SKU/UPC-based specifications are accessible from the Lenovo/Synnex catalog. What is clear from the description is that this is a 3-year Extended Service with on-site support, 24x7 phone access, and a 2-hour response time for parts and labor, designed to deliver reliable maintenance, quick resolutions, and stable, long-term reliability for Lenovo devices.

How to activate, enroll, and install Lenovo Advanced Service

Activation and enrollment are typically handled through your Lenovo account representative or an authorized reseller. After purchasing the Extended Service, you will receive activation instructions and verification steps to confirm coverage for your specific devices. To ensure smooth activation:

• Have your device information ready, including serial numbers or asset tags for the covered Lenovo hardware. This helps verify eligibility and align service delivery with the correct assets.

• Provide the service contract number or order details so the Lenovo team can quickly locate your account and apply the 3-year extended coverage to the correct devices. This reduces processing time and accelerates the start of the service period.

• Schedule an activation call or on-site appointment as required by the service terms. The on-site support component can be arranged to fit your maintenance windows, ensuring minimal disruption to your operations.

• Use the included phone support channel for initial triage and remote diagnostics. If the issue requires on-site intervention, a certified Lenovo technician will be dispatched to your location within the defined 24x7x2 framework to complete maintenance, replacements, or repairs as needed.

Once activated, you can rely on a structured service experience that prioritizes rapid response, clear escalation paths, and proactive maintenance reminders. Regularly scheduled preventive maintenance, when included in the plan, helps identify potential failure points before they impact critical systems, supporting higher uptime and steadier performance across your Lenovo environment.

Frequently asked questions

• Q: What exactly does the Lenovo Advanced Service Extended 3-Year plan cover?
  A: The plan provides 3-year coverage with 24x7 phone support, on-site service, maintenance, parts and labor, and a physical service sub-type designed to ensure reliable, hands-on repairs. This combination aims to minimize downtime and maximize system performance.
• Q: What is the response time for service requests?
  A: The plan specifies a 2-hour service response time for parts and labor, helping to accelerate repairs and reduce downtime on critical devices.
• Q: Is on-site support included?
  A: Yes. On-site support is included to guarantee quick, hands-on solutions and to ensure experts are available at your location when needed.
• Q: Does the plan include phone support?
  A: Yes. Access to phone support is included, offering dependable guidance and troubleshooting to keep issues moving toward resolution.
• Q: How long does the service last?
  A: The service lasts for 3 years, providing long-term protection and a predictable maintenance framework for Lenovo devices throughout their lifecycle.