Lenovo Advanced Service - Extended Service - 5 Year - Service

The Lenovo Advanced Service - Extended Service - 5 Year - Service is designed to provide comprehensive support and reliability for your Lenovo products. This service not only protects your investment but also enhances the overall value of your technology through increased reliability and swift maintenance options. With this extended service plan, you can rest assured that your devices are in good hands, allowing you to focus on what truly matters—your productivity.

• 24/7 On-Site Support: Enjoy round-the-clock support with a dedicated service team available to assist you any time of day or night. Your peace of mind is just a call away.
• Rapid Response Time: With a 2-hour parts and labor service response time, you can expect swift resolution to any issues, minimizing downtime and ensuring maximum productivity.
• Comprehensive Coverage: This service includes both parts replacement and labor, ensuring that you have everything you need to keep your devices running smoothly without incurring additional costs.
• Physical Service Subtype: Benefit from physical service options that prioritize reliability. This ensures that your devices are handled with care and expertise, reducing the likelihood of future issues.
• Extended 5-Year Duration: With a generous 5-year service duration, you can count on dependable support for an extended period, making it a smart investment for your technology needs.

Technical Details of the Product

• Service Type: On-Site Service
• Service Duration: 5 Years
• Response Time: 2 Hours for Parts and Labor
• Availability: 24/7 support
• Coverage: Parts Replacement & Labor included

How to Install

To activate your Lenovo Advanced Service - Extended Service plan, simply follow these steps:

1. Purchase the service plan along with your Lenovo device or separately through a Lenovo authorized retailer.
2. Register your service plan online on the Lenovo support portal using your product details.
3. Ensure that you have your service confirmation readily available for any future service calls.
4. For any service requests, contact Lenovo support via the provided hotline, and a technician will be dispatched to your location if necessary.

Frequently Asked Questions

1. What does the Lenovo Advanced Service cover?

This service covers parts replacement and labor for issues that require technical support, ensuring that your devices are maintained to the highest standards.

2. How do I request service?

You can request service by calling the Lenovo support hotline or through the online support portal. Make sure to have your service confirmation number ready.

3. Is there a limit to the number of service calls I can make?

No, there is no limit to the number of service calls. As long as your service plan is active, you can request support as needed.

4. Can I transfer my service plan to a new device?

Typically, the service plan is tied to the original purchase device and cannot be transferred. Please check Lenovo’s policy for specific details.

5. What happens if my device requires parts that are no longer available?

If your device requires parts that are no longer available, Lenovo will work with you to find a suitable replacement or alternative solution.