Lenovo Advanced Service – Post Warranty (1 Year, 24x7x2 On‑Site)

Protect your Lenovo investment after the warranty period with a comprehensive, on-site support plan that keeps critical business systems up and running. Lenovo Advanced Service – Post Warranty provides a full year of coverage designed for organizations that value uptime, predictable costs, and fast, expert help delivered right to your doorstep. This service package combines 24x7x2 coverage with on-site maintenance, parts and labor, and professional technical support, giving you the confidence to operate at peak performance without the disruption and expense of off-site repairs. Whether you’re maintaining a fleet of workstations, servers, or enterprise devices, this plan delivers reliable protection against unexpected repair or replacement costs and helps you minimize downtime.

• 24x7x2 on-site coverage for maximum uptime — Round-the-clock service availability ensures that qualified support is available whenever you need it. With a guaranteed 2-hour on-site response, your Lenovo devices receive timely attention, reducing downtime and keeping operations moving smoothly, even during the busiest times. This fast response is especially valuable for mission-critical systems where every minute of downtime translates into lost productivity and revenue. The 24 hours a day, 7 days a week coverage is designed to support you across all time zones and business hours, so you’re never left waiting for help.
• Comprehensive parts and labor coverage — The plan includes both parts and labor, so you’re not hit with surprise repair costs. If a component needs replacement or a fault requires professional service, Lenovo handles the cost of genuine parts and the labor to install them. This comprehensive coverage protects you from the financial drain of spares supply, technician time, and cascading repairs, enabling you to budget with confidence and maintain predictable operating expenses for your technology stack.
• On-site maintenance delivered to your location — The physical service sub-type brings skilled technicians directly to your site, delivering maintenance, repair, and replacements without the need for you to transport equipment. On-site service minimizes workflow disruption, reduces travel time for your team, and improves job efficiency by providing hands-on expertise in your own environment. This approach helps ensure proper installation alignment, thorough testing, and faster recertification of devices after service completion.
• One-year service duration for sustained productivity — A full 12-month term means long-term protection for your devices and users. With continuity of coverage, you experience fewer gaps in support and fewer lapses in response times. This extended duration supports ongoing IT planning, asset lifecycle management, and consolidated budgeting, so you can rely on consistent service levels throughout the year without worrying about losing critical benefits as the calendar turns.
• Cost predictability and dependable resolution — By combining on-site expertise with guaranteed response times and inclusive parts and labor, this service helps stabilize total cost of ownership. The program reduces the hidden expenses associated with ad-hoc repairs, travel, and expedited shipments while delivering faster problem resolution and a clearer path to device availability. The result is improved confidence in device reliability, smoother operations, and enhanced user satisfaction across your organization.

Technical Details of Lenovo Advanced Service – Post Warranty

Service Duration: 1 year

Response Time: 2-hour on-site response

Coverage: 24x7x2 (24 hours/day, 7 days/week, 2-hour on-site response)

Service Sub Type: On-site maintenance with physical service

What’s Included: Parts and labor, on-site repair, maintenance, and replacement where necessary

Region / Availability: Availability varies by region and product; confirm regional coverage with Lenovo representative at time of purchase

Eligible Devices: Post-warranty Lenovo devices as defined by Lenovo’s service catalog; specifics may depend on device class and local terms

How to install Lenovo Advanced Service

Activating Lenovo Advanced Service – Post Warranty is straightforward, but it’s designed to be initiated through Lenovo or an authorized Lenovo partner. Follow these practical steps to ensure your on-site support is ready when you need it:

• Confirm eligibility and purchase — Work with your Lenovo account manager or an authorized partner to confirm that your devices qualify for Post Warranty coverage and to complete the enrollment for the 1-year plan. Ensure you have device identifiers such as model name, serial numbers, and approximate locations ready for a smooth activation.
• Gather essential device details — Prepare a concise inventory of affected devices requiring coverage. Include model numbers, serial numbers, and, if applicable, SKU or UPC references. While the service is designed to cover multiple devices, having precise identifiers helps the on-site team diagnose issues more quickly and verify eligibility.
• Initiate a service request — When a problem arises, submit a service request through the Lenovo support portal, your account manager, or your Lenovo partner. Clearly describe the issue, its impact on operations, and the urgency. Specify preferred appointment windows and any access considerations at the site to expedite travel and scheduling.
• Prepare the on-site workspace — Ensure safe access to the devices and a suitable workspace for technicians. Remove clutter, provide secure electrical access, and designate a point of contact who can accompany the technician if needed. Clear any sensitive information from view to maintain security during the service visit.
• On-site service and confirmation — A Lenovo-certified technician arrives to perform the required maintenance or parts replacement. After completing the work, they will test the system, verify proper operation, and provide a service report detailing the actions taken and the device status at completion. If additional follow-up is required, the technician will outline the next steps and scheduling.

Frequently Asked Questions

• What does 24x7x2 mean? It means around-the-clock coverage with a guaranteed 2-hour on-site response time for eligible service requests. In practice, you can expect immediate access to Lenovo support at any time, every day of the week, with a technician en route within two hours of the request being confirmed.
• Which devices are eligible for this service? Lenovo Advanced Service – Post Warranty is designed for devices that have moved beyond the standard warranty period. Eligibility is determined by the device type, product class, and regional terms, so it’s best to consult with a Lenovo representative to confirm coverage for your specific assets.
• What is included in the parts and labor coverage? Parts replacement is covered with authentic Lenovo components, and labor covers the technician time for diagnosis, repair, and replacement. This means a repair or replacement can be completed without additional charges beyond the plan terms.
• Can the service be renewed after the term ends? Renewal and extension options are typically available depending on regional terms and asset inventory. Speak with your Lenovo sales or support representative about renewal plans to maintain ongoing protection after the initial year.
• How quickly is a technician dispatched? A technician is dispatched to your site within a 2-hour window after the service request is confirmed, subject to regional availability, travel time, and site access.
• Where is the service available? Availability varies by country, region, and device type. Confirm local coverage with your Lenovo representative or authorized partner to ensure the service can be delivered where you operate.