Description
Lenovo Advanced Service - Post Warranty - 2 Year - Warranty Ao 24x7x2-2ypw is a premium on-site hardware support plan designed to extend your Lenovo devices well beyond the standard warranty window. Built for busy organizations and mission-critical environments, this program delivers reliable, hands-on maintenance right at your location with round-the-clock access and a rapid 2-hour response window for parts and labor. By converting post-warranty coverage into a seamless, predictable service experience, it minimizes downtime, protects performance, and preserves productivity during peak business hours and overnight operations alike. Whether you’re safeguarding a fleet of laptops, desktops, workstations, or other Lenovo hardware, this extended service provides a practical, hassle-free way to maintain uptime, control costs, and sustain operational efficiency without surprises.
- Around-the-clock on-site coverage with a guaranteed 2-hour response for parts and labor, ensuring rapid remediation of issues directly at your facility.
- Two-year post-warranty extension that continues critical hardware support beyond the original warranty window, helping you maintain performance benchmarks and user productivity.
- Maintenance, parts, and labor included: comprehensive on-site remediation with inclusive parts replacement and professional labor, reducing unexpected expenses and shipping delays.
- Physical warranty with on-site flexibility: a tangible service tier that merges high reliability with the convenience of on-site service at your business location.
- Enhanced reliability and business continuity: proactive and reactive support designed to keep systems running smoothly, safeguard operations, and accelerate issue resolution to minimize disruption.
Technical Details of Lenovo Advanced Service - Post Warranty - 2 Year - Warranty Ao 24x7x2-2ypw
Coverage and scope focus on delivering robust post-warranty hardware support with on-site execution. The service centers on rapid response, on-site remediation, and the inclusion of parts and labor to ensure minimum disruption and maximum uptime for Lenovo devices. As a 2-year extension, it provides continuity of service beyond the standard warranty window, helping organizations maintain performance benchmarks and meet productivity targets without sudden cost spikes.
Service type: On-site hardware maintenance with parts and labor included.
Duration: 2 years of continued support beyond the original warranty period.
Response time: 2-hour service response for parts and labor (24x7 availability).
Availability: Round-the-clock support to address urgent issues as they arise.
Service location: On-site service at the customer’s location for convenient, immediate resolution.
Warranty subtype: Physical warranty extension focused on hardware maintenance and reliability.
How it works: Lenovo Advanced Service delivers certified technicians to your site to diagnose, repair, or replace hardware components as needed. With inclusive parts and labor, you avoid incremental costs and shipping delays while benefiting from predictable service levels. The 24/7 availability ensures that even critical incidents are addressed promptly, helping you protect uptime for essential workloads and maintain service levels across your organization.
How to install Lenovo Advanced Service
- Confirm eligibility and purchase: Add Lenovo Advanced Service - Post Warranty for your eligible Lenovo devices through your Lenovo account or an authorized partner.
- Gather device details: Compile serial numbers, model names, and proof of the original warranty to verify coverage during enrollment.
- Activate service entitlement: Work with Lenovo support or your reseller to link the Advanced Service to each device so the on-site coverage applies automatically.
- Schedule on-site support: Establish preferred service windows and confirm 24/7 on-site availability, including backup contacts for urgent requests.
- Maintain and monitor: Keep service records and monitor device uptime; you’ll receive proactive reminders for service windows and any required preventive maintenance.
Frequently asked questions
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Q: What does Lenovo Advanced Service Post Warranty 2 Year Ao 24x7x2-2ypw cover?
A: It provides on-site hardware maintenance with parts and labor included for two years after the original Lenovo warranty, with 24/7 on-site response and a guaranteed 2-hour arrival and repair window at your location. The service is designed to protect device uptime, reduce unplanned downtime, and keep critical systems running smoothly.
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Q: How fast is the on-site response time?
A: Lenovo guarantees a 2-hour response time for both parts and labor, available 24/7, so a technician arrives and begins remediation within two hours of a reported incident.
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Q: Is this service location-based?
A: Yes. The service is delivered on-site at your business location, with Lenovo-certified technicians coming to your site to perform maintenance, repairs, or component replacements as needed.
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Q: How long does the coverage last?
A: Coverage extends for 2 years beyond the original warranty period, providing continuity of hardware support throughout the post-warranty horizon.
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Q: Who is eligible and how do I enroll?
A: Eligibility and enrollment are handled through Lenovo or an authorized partner. You’ll typically need device details (serial numbers, models) and proof of purchase to activate the post-warranty service for each device, after which you’ll have 24/7 on-site support and the guaranteed 2-hour response.
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