Lenovo Advanced Service + Premier Support - Extended Service - 3 Year - Service

Discover peace of mind with the Lenovo Advanced Service + Premier Support - Extended Service. Designed for businesses that require unparalleled reliability and rapid response, this 3-year service plan ensures your Lenovo devices are always in top condition, minimizing downtime and maximizing productivity.

• 24 x 7 x 2 Hour On-site Support: Gain access to around-the-clock technical support, with experts ready to assist you at a moment’s notice. Enjoy the confidence of knowing that help is just a call away, any time of day or night.
• Rapid Response Time: With a service response time of just 2 hours, you can expect swift solutions to any issues that arise. This prompt support enables your business to maintain efficiency and productivity without unnecessary interruptions.
• Comprehensive Parts Replacement: The service includes parts replacement to resolve hardware problems quickly, ensuring your devices continue to operate at peak performance. No more waiting for long periods to get your equipment back in action.
• Physical Service Expertise: The physical service subtype guarantees that qualified technicians will handle your device, providing you with the stability and expertise required to ensure maximum reliability and efficiency.
• Extended Coverage for 3 Years: Enjoy long-term support and maintenance for your devices with a 3-year service duration. This extended support plan helps protect your investment and adds value through consistent performance and reliability.

Technical Details of the Product

• Service Type: On-site Maintenance
• Service Duration: 3 Years
• Response Time: 2 Hours
• Support Availability: 24/7
• Includes: Parts & Labor

How to Install

Installation is simple and straightforward. Once you purchase your Lenovo Advanced Service + Premier Support, follow these steps:

1. Register your service online through the Lenovo portal using your service code.
2. Attach your Lenovo device to the account for which you purchased support.
3. Familiarize yourself with the support resources available, including phone numbers and online chat options.
4. In case of an issue, contact Lenovo support using the provided details, and a technician will respond within the specified 2-hour timeframe.

Frequently Asked Questions

• What does the Lenovo Advanced Service + Premier Support cover?
  The service covers on-site maintenance, parts replacement, and labor for your Lenovo devices, ensuring quick resolutions to any issues that may arise.
• How do I contact support?
  You can contact support via phone or online chat, available 24/7, whenever you need assistance.
• Is there a limit to the number of service calls I can make?
  No, there is no limit to the number of service calls you can make during the 3-year coverage period.
• What happens if my device requires parts that are not available immediately?
  In such cases, technicians will provide you with alternative solutions or temporary replacements until the necessary parts are available.
• Can I transfer my service agreement if I sell my Lenovo device?
  Yes, you can transfer your service agreement to the new owner of your device, ensuring they also benefit from the support services.