Lenovo Advanced Service Premier Support Extended 3 Year 3Y 24X7X2

LenovoSKU: 5360859

Price:
Sale price$1,619.35

Description

Protect your Lenovo investments with a robust, enterprise-grade support solution designed for mission-critical workloads. The Lenovo Advanced Service + Premier Support — Extended Service is a comprehensive 3-year plan that combines around-the-clock expertise with rapid on-site response, ensuring your Lenovo devices stay operational, secure, and up-to-date. From proactive maintenance to swift parts replacement and labor coverage, this service is engineered for businesses that cannot afford extended downtime. With 24/7 availability, guaranteed two-hour response times for parts and labor, and on-site support, you can rely on Lenovo’s specialists to diagnose, repair, and restore functionality quickly, so your teams can stay focused on what matters most—delivering results for customers and stakeholders. This extended service delivers peace of mind and predictable budgeting, empowering you to plan work streams and growth without worrying about unexpected hardware issues slowing you down.

  • 24/7 expert support with rapid response – Lenovo’s world-class technicians are available around the clock to assist with issues, upgrades, and guidance. The service includes a highly responsive 2-hour turnaround for parts and labor, helping you minimize downtime and keep critical operations humming. Whether you’re navigating a late-night hardware alert or a weekend service need, you can reach skilled professionals who understand your Lenovo fleet and industry requirements.

  • On-site maintenance to reduce disruption – When problems arise, on-site visits bring hands-on expertise directly to your location. This minimizes transport delays, reduces the risk of miscommunication, and accelerates repairs, especially in manufacturing floors, data centers, or busy office environments. On-site support means technicians bring the necessary tools, parts, and knowledge to resolve issues where they occur, sustaining productivity and safety while avoiding shuffles and pull-outs of critical staff.

  • Comprehensive coverage for parts and labor – The service covers both parts replacement and labor, delivering a complete maintenance solution. You don’t pay separately for components or technician time; you receive full-spectrum support that addresses wear-and-tear, component failures, and routine maintenance. This holistic approach helps you prevent hidden costs and ensures consistent performance across your Lenovo devices.

  • Extended 3-year duration for long-term protection – A three-year commitment means ongoing assistance that aligns with hardware lifecycles and business planning. With extended coverage, you can forecast maintenance expenses, implement upgrade paths, and maintain service levels across multiple device generations. This enduring protection is ideal for businesses seeking stability and continuity without the need to renegotiate service contracts frequently.

  • Effortless enrollment and seamless access – The service is designed for easy adoption through authorized Lenovo channels or online, with clear steps to register your devices and activate coverage. Once enrolled, your team can access support through Lenovo’s support portal, phone lines, or the familiar channels used by your IT staff. The streamlined process reduces onboarding time and accelerates time-to-value for your organization.

Technical Details of Lenovo Advanced Service Premier Support Extended 3 Year 3Y 24X7X2

  • Service Type: Advanced Service + Premier Support

  • Service Duration: 3 Years

  • Support Availability: 24 x 7

  • Response Time: 2 Hours for parts and labor

  • Service Coverage: On-site maintenance, including parts and labor

  • Service Sub-Type: Physical service for convenience

How to Install Lenovo Advanced Service + Premier Support

Getting set up with Lenovo Advanced Service + Premier Support is straightforward and designed to integrate with your existing procurement and IT workflows. Follow these steps to activate coverage and ensure you’re ready to access support when it matters most:

Step 1: Purchase the service plan through an authorized Lenovo dealer or online. Ensure you have your device model and serial numbers handy to verify eligibility and align the service profile with your fleet.

Step 2: After purchase, receive service confirmation and register your product with Lenovo’s support portal. Registration associates your devices with the service contract, enabling streamlined ticketing and access to 24/7 help lines and on-site scheduling.

Step 3: Keep your service documentation handy. The documentation provides essential access details, contact information, and the service reference numbers needed to expedite assistance during an issue or request for parts replacement.

Step 4: When you encounter a technical issue, contact Lenovo support via phone or the online support portal. Provide your service details, device information, and any error codes to ensure prompt triage and dispatch if an on-site visit is required.

Frequently asked questions

  • What is included in the Lenovo Advanced Service + Premier Support? This service includes 24/7 technical support, on-site assistance, parts replacement, and labor coverage over a three-year period.

  • How quickly can I expect support after contacting Lenovo? You can expect a response within 2 hours for parts and labor, ensuring minimal disruption to your business operations.

  • Is this service available for all Lenovo products? The Lenovo Advanced Service + Premier Support is available for a wide range of Lenovo products; however, it’s best to confirm availability for specific models with your dealer or through Lenovo’s support portal.

  • Can I extend my service beyond three years? Yes, you can inquire about extending your service coverage by contacting Lenovo support before your current service expires.

  • What should I do if I need support? Contact Lenovo support via phone or the online support portal, and provide your service details for prompt assistance.


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