Lenovo Advanced Service + Premier Support — Extended 3-Year On-Site Coverage

Protect your Lenovo investment with Lenovo Advanced Service + Premier Support — an enterprise-grade, extended service plan designed to maximize uptime, reliability, and productivity. This 3-year service provides around-the-clock support, immediate on-site presence, and a comprehensive parts-and-labor guarantee. With 24x7 access to Lenovo’s premier engineers and a rapid two-hour on-site response, your critical systems stay online, performance stays high, and downtime stays to a minimum. This is more than maintenance; it’s a strategic commitment to keep your business operating smoothly in any situation.

• 24x7x2 on-site support with a two-hour response time, ensuring rapid problem resolution and minimal downtime for business-critical devices.
• Three-year extended coverage that guards against unexpected service gaps, delivering sustained reliability and long-term return on investment.
• Parts and labor included, with access to genuine Lenovo replacement components to keep your hardware operating at peak performance.
• On-site maintenance and physical protection features, designed to preserve the integrity of your devices and extend their usable life.
• Premier Support access, offering priority escalation and direct support from senior Lenovo engineers for faster issue resolution and enhanced productivity.

Technical Details of Lenovo Advanced Service + Premier Support

This service combines on-site expertise with comprehensive coverage to protect your Lenovo devices across the enterprise. It includes physical protection and proactive maintenance to reduce risk, safeguard hardware, and promote maximum uptime. The following details outline the core capabilities of this 3-year plan:

• Duration: 3 Years
• Coverage Window: 24 x 7 x 2 Hour response
• Support Type: On-site service included
• Parts & Labor: Included
• Response Time: 2 hours (on-site)
• Service Sub Type: Physical protection and maintenance to enhance reliability and productivity

Note: Specifications reflect the service characteristics described in the plan, including rapid on-site availability of Lenovo experts, essential maintenance, and the replacement of defective components with genuine parts. This service is designed to protect your IT investments, reduce unplanned downtime, and deliver predictable, high-quality outcomes for mission-critical hardware.

How to Install Lenovo Advanced Service + Premier Support

• Confirm eligibility and purchase the 3-year Extended Service plan through your Lenovo account representative or authorized reseller.
• Provide device identifiers (SKU/Serial Number) and the relevant product Information to activate the service on the correct hardware.
• Coordinate activation with Lenovo, scheduling the service start date to align with your deployment timeline and maintenance windows.
• Maintain a current service contract and ensure all required contact information is up to date so that 24x7 support can reach the right on-site technicians and escalation paths.
• In the event of a service request, contact Lenovo Premier Support to initiate on-site assistance and expedite parts replacement or maintenance as needed.

Frequently asked questions

• Q: What does Lenovo Advanced Service + Premier Support include?
  A: It provides 3-year on-site coverage with 24x7 access to Lenovo Premier Support, a guaranteed two-hour on-site response, and inclusive parts and labor for maintenance and replacement, along with physical protection to maximize device reliability and uptime.
• Q: How does the 2-hour on-site response work?
  A: When you raise a service request, Lenovo aims to have a technician on-site within two hours to assess and begin resolution, minimizing downtime for critical systems.
• Q: Are parts guaranteed under this plan?
  A: Yes. The plan includes parts and labor with access to genuine Lenovo replacement components to ensure compatibility and performance with your devices.
• Q: How long is the service term?
  A: The service is valid for 3 years from the activation date, covering maintenance, on-site support, and ongoing access to Premier Support engineers.
• Q: How do I activate or enroll in this service?
  A: Activation typically requires ordering the extended service plan through Lenovo or an authorized partner, providing device identifiers (SKU/Serial Number), and confirming deployment details to schedule start and escalation contacts.
• Q: What if an issue cannot be resolved on-site?
  A: In rare cases, the on-site visit may escalate to higher-level Lenovo engineers and, if needed, remote diagnostics will be used in parallel to expedite a complete resolution, ensuring priority handling and continuity of service.