Description
Experience unparalleled protection for your Lenovo devices with the Lenovo Advanced Service + Premier Support - Post Warranty - 1 Year Warranty. This comprehensive service offering is designed to provide you with peace of mind after your manufacturer's warranty expires, ensuring that your devices remain in optimal condition. With 24/7 support and on-site maintenance, this advanced service is here to keep your productivity high and downtime low.
- 24/7 Support: Enjoy round-the-clock assistance with Lenovo's Premier Support, allowing you to receive help whenever you need it, day or night.
- On-Site Maintenance: Benefit from the convenience of on-site service, ensuring that expert technicians come directly to you for repairs and maintenance, eliminating the need for travel.
- 2 Hour Response Time: Experience swift service with a guaranteed parts and labor response time of just 2 hours, minimizing interruptions to your workflow.
- Comprehensive Parts Replacement: The service includes parts replacement to keep your devices running smoothly, allowing you to manage any mishaps without hassle.
- 1 Year Service Duration: This post-warranty service offers an entire year of support, maximizing your device's efficiency and ensuring optimal performance.
Technical Details of the Product
- Service Type: Advanced Service + Premier Support
- Duration: 1 Year
- Support Hours: 24 x 7
- Response Time: 2 Hours for Parts and Labor
- Service Feature: On-site Maintenance
- Service Coverage: Parts & Labor
How to Install
To activate your Lenovo Advanced Service + Premier Support, follow these simple steps:
- Purchase your service plan through Lenovo's website or authorized retailer.
- Once purchased, you will receive a confirmation email with service activation details.
- Register your device on Lenovo's support portal with the provided information.
- For any service requests, contact Lenovo's support team via phone or through the support portal to schedule your maintenance.
Frequently Asked Questions
- What does the Lenovo Advanced Service + Premier Support cover? The service covers on-site maintenance, parts replacement, and 24/7 support for your Lenovo devices after the manufacturer's warranty has expired.
- How do I request service? You can request service by contacting Lenovo's support team via phone or through the support portal after registering your device.
- What is the response time for service? The service guarantees a response time of 2 hours for parts and labor, ensuring that your issues are handled promptly.
- Is there a limit on the number of service requests? No, there is no limit on the number of service requests you can make during the one-year service duration. However, it is subject to fair use policies.
- Can I extend my service beyond one year? Yes, customers have the option to renew or purchase additional service plans after the completion of the initial one-year period.
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