Lenovo Advanced Service + Premier Support: Post-Warranty, 1 Year, 24x7x2 On-Site Coverage

Lenovo Advanced Service + Premier Support offers robust post-warranty protection for Lenovo systems, delivering around-the-clock access to expert technicians, guaranteed on-site response times, and comprehensive parts and labor coverage. This1-year program is tailored to maximize uptime, minimize disruption, and provide predictable budgeting for organizations that depend on Lenovo hardware. With 24x7x2-hour on-site support, flexible scheduling, and a focus on efficient maintenance, your critical devices stay productive and available when they matter most.

• 24x7x2 On‑Site Coverage: Enjoy continuous access to Lenovo-certified engineers, around the clock, with a guaranteed 2-hour on-site response to minimize downtime. This proactive service framework means you’re never left waiting during business-critical periods. Whether you operate in a busy data center, remote branch, or distributed enterprise environment, the 24x7x2 model ensures urgent issues are prioritized and resolved quickly, helping you meet service level agreements and keep users productive.
• Premier Post‑Warranty Support: Extend Lenovo’s trusted expertise beyond the standard warranty window. Premier Support delivers advanced problem diagnosis, escalation to senior engineers when needed, and priority handling of service requests. You gain access to Lenovo’s knowledge base, best-practice guidance, and direct support channels designed to resolve complex hardware and system issues efficiently, so you can focus on core operations rather than hardware downtime.
• On‑Site Maintenance & Rapid Issue Resolution: The program emphasizes hands-on, on-site maintenance to solve problems quickly without the delays of shipping parts or devices. On-site visits enable precise diagnostics, immediate part installation when required, and rapid restorative actions that reduce outage durations. This approach is ideal for environments where latency and disruption are unacceptable, such as production lines, healthcare IT, financial services, and critical enterprise workloads.
• Flexible Scheduling & Physical Service: The Physical Service sub-type offers maximum scheduling flexibility—across hours, locations, and technician assignments—to align with your operations. You decide when and where service is delivered, which reduces impact on users and aligns with shift patterns, maintenance windows, and remote site accessibility. This flexibility is especially valuable for multi-site deployments, international operations, and teams that need predictable service windows without sacrificing coverage.
• 1‑Year Coverage for Peace of Mind: With a full year of protection, you gain stable budgeting, predictable support costs, and sustained performance of Lenovo devices beyond the standard warranty. The one-year duration ensures continuity of expert support, enabling ongoing optimization, preventive maintenance, and consistent service quality across your Lenovo fleet.

Technical Details of Lenovo Advanced Service + Premier Support - Post Warranty - 1 Year

• Service Duration: 1 Year
• Service Type: Physical, On-site
• Response Time: 2 Hours (Parts & Labor)
• Availability: 24x7x2 (24 hours a day, 7 days a week with a 2-hour on-site response)
• Includes: On-site maintenance, parts & labor coverage
• Coverage Context: Post-warranty service for eligible Lenovo hardware

How to install Lenovo Advanced Service + Premier Support

• Step 1 — Verify eligibility and program alignment: Confirm that your Lenovo devices fall under post-warranty coverage and that the SKU or service reference (for example, 1ypw) is applicable to this Advanced Service + Premier Support plan. Engage with a Lenovo account representative or authorized reseller to review contract terms and inclusions.
• Step 2 — Activate the service contract: Provide the required identifiers (product model, serial numbers, location details, and service contract information) to the Lenovo Service Portal or your reseller so coverage can be activated in the system and linked to your device assets.
• Step 3 — Choose your service windows and locations: Define preferred on-site service windows, designate sites for maintenance, and assign the points of contact who will coordinate visits. This is where the Physical Service flexibility shines, so tailor schedules to minimize disruption and maximize uptime.
• Step 4 — Prepare asset and access details: Gather equipment inventories, access credentials (where appropriate), and any remote-diagnostic prerequisites. Ensure on-site technicians can locate, access, and safely work on the devices without needless delays.
• Step 5 — Confirm and document: Receive service activation confirmation, note response-time commitments, and maintain documentation for future renewals. Keep contact information handy for escalation and plan reviews to ensure the 2-hour on-site response targets are met consistently across all sites.

Frequently asked questions

• Q: What does 24x7x2 mean? A: It means 24 hours a day, 7 days a week coverage with a guaranteed 2-hour on-site response time, ensuring urgent Lenovo hardware issues are addressed promptly in most regions.
• Q: What devices are covered by this post-warranty service? A: The program is designed for Lenovo hardware that has moved beyond the standard warranty. Eligibility and coverage specifics depend on the device model, region, and contract terms provided by Lenovo or an authorized reseller.
• Q: Is remote support included? A: The core offering emphasizes on-site maintenance and parts & labor. Remote diagnostics may be used to accelerate issue analysis, but on-site service is the primary mode of resolution under this plan.
• Q: How long does it take to get service scheduled after a request? A: With 24x7x2 coverage, you can expect rapid dispatch aligned to the 2-hour on-site target. Actual dispatch times may vary by location, technician availability, and site access.
• Q: How do I renew or extend coverage beyond the initial year? A: Renewal options are typically available through Lenovo or your authorized reseller. It’s best to discuss renewal timing well before the current term ends to ensure uninterrupted coverage and service terms.