Lenovo Advanced Service + Premier Support - Post Warranty - 2 Year - Warranty

The Lenovo Advanced Service + Premier Support - Post Warranty - 2 Year - Warranty offers an exceptional solution for those looking to enhance the longevity and reliability of their Lenovo equipment. This service package is designed to provide comprehensive support and coverage beyond the standard warranty, ensuring that your devices remain operational and efficient for an extended period. With a commitment to minimizing downtime and maximizing productivity, this warranty package is an essential investment for any business or individual relying on Lenovo technology.

• 24/7 On-Site Support: Experience peace of mind with around-the-clock support, ensuring that any issues can be addressed immediately, minimizing disruptions to your workflow.
• Rapid Response Time: With a 2-hour response time for parts and labor service, you can trust that Lenovo’s team will be there quickly to resolve any situation, keeping your operations running smoothly.
• Comprehensive Parts Replacement: The warranty includes parts replacement service, which means that in the event of any hardware malfunction, necessary parts will be replaced swiftly and efficiently, enhancing your equipment's value.
• Physical Service Expertise: Benefit from the physical service subtype that brings industry expertise directly to your workplace, ensuring reliable equipment performance and stability.
• Extended 2-Year Coverage: Enjoy an additional 2 years of service that guarantees dependable support and accurate results, giving you confidence in your investment.

Technical Details

- Service Type: Lenovo Advanced Service + Premier Support (Post Warranty)
- Duration: 2 Years
- Service Level: 24 x 7 x 2 Hour On-site Support
- Coverage: Parts & Labor for maintenance and repairs
- Service Sub Type: Physical Service
- Response Time: 2 Hour Parts and Labor service

How to Install

1. Purchase the Lenovo Advanced Service + Premier Support package through an authorized Lenovo representative or online.
2. Upon purchase, you will receive a confirmation email with your service agreement details and instructions.
3. Ensure that your Lenovo device is registered with the Lenovo support portal to facilitate smooth service access.
4. If you require service, contact Lenovo support through the provided channels, detailing your device issues and referencing your service agreement.
5. A technician will be dispatched according to the service level agreement, ensuring on-site support within the promised 2-hour time frame.

Frequently Asked Questions

Q: What does the Lenovo Advanced Service + Premier Support cover?
A: It covers parts and labor for maintenance and repairs, providing on-site support 24/7 to ensure minimal downtime for your Lenovo devices.

Q: How quickly can I expect service?
A: The service includes a guaranteed 2-hour response time for parts and labor, ensuring that your issues are addressed promptly.

Q: Is this warranty transferrable?
A: Generally, warranty services are non-transferable. However, you can confirm the specifics with Lenovo support for your particular case.

Q: Can I renew my warranty after it expires?
A: Yes, Lenovo offers renewal options for extended support services, allowing you to maintain protection beyond the initial warranty period.

Q: What should I do if I need service?
A: Contact Lenovo support directly through your service agreement details, and a technician will be dispatched to your location to assist you.