Lenovo Advanced Service + YourDrive YourData Extended Service — 3 Year On-Site Coverage

Protect your Lenovo investment with a comprehensive, long-term service plan that combines industry-leading hardware support with data protection and proactive maintenance. Lenovo Advanced Service + YourDrive YourData Extended Service provides 24/7 expert assistance, guaranteed on-site service within 2 hours, and a full 3-year term designed to keep your systems running smoothly while stabilizing total cost of ownership. This plan is engineered for businesses that demand minimal downtime, rapid problem resolution, and predictable budgeting—without sacrificing data integrity or device performance. By including defective media retention, you gain an additional layer of resilience should a drive fail or data media be compromised, helping you manage incidents quickly and without disrupting your workflow. The service’s electronic sub-type helps IT teams categorize, track, and resolve issues with maximum reliability, while on-site maintenance and parts-and-labor coverage ensure that repairs are completed efficiently, with reduced interruptions to your operations. With YourDrive YourData integration, the service extends beyond basic hardware protection to guard essential data assets, giving you a robust shield against common IT disruption scenarios.

• Around-the-clock support with rapid on-site responses: 24 x 7 x 2-hour on-site service ensures critical hardware issues are addressed quickly, minimizing downtime and keeping your operations aligned with service-level targets.
• Predictable, long-term budgeting: A full 3-year extended service plan provides a fixed, predictable cost of ownership so you can plan IT expenditures with confidence and avoid surprise repair bills.
• Defective media retention for incidents involving drives: If a drive or media component fails, you retain the defective media for forensic analysis or data recovery planning, helping you manage incidents more effectively.
• Comprehensive parts & labor coverage: Maintenance and repairs are covered for both parts and labor, ensuring smooth service delivery and reducing the burden on internal IT resources.
• Electronic service sub-type for easier management: The electronic categorization streamlines ticketing, routing, and reporting, so your IT team can track issues with clarity and speed.

Technical Details of Lenovo Advanced Service + YourDrive YourData Extended Service — 3 Year

• Service duration: 3 years of protection and coverage from the date of activation, designed to align with typical hardware lifecycles and refresh cycles.
• Response time: 2-hour on-site response window, enabling rapid escalation and swift remediation of critical faults to minimize downtime.
• Support availability: 24x7 access to Lenovo support channels, ensuring assistance is available whenever issues arise.
• On-site maintenance and repairs: Comprehensive on-site service including both maintenance tasks and replacement of faulty components as required.
• Parts & labor: Coverage encompasses the cost of eligible parts and the labor required to complete service visits or replacements.
• Defective media retention: Retention rights for defective storage media in accordance with service terms, aiding diagnostics and data-handling processes after media failure.
• Electronic service subtype: Categorization that facilitates tracking, reporting, and issue resolution within enterprise IT service management workflows.
• Data protection emphasis (YourDrive YourData): Integration with YourDrive YourData offerings provides additional focus on safeguarding data during hardware events and facilitating recovery planning.

How to Install Lenovo Advanced Service + YourDrive YourData Extended Service

Activating this extended service is designed to be straightforward for IT teams already managing Lenovo assets. Follow these steps to ensure your devices are protected and eligible for prompt support.

• Verify eligibility and assets: Confirm that the hardware on which you want to apply the service is compatible with Lenovo Advanced Service + YourDrive YourData and that you have the necessary asset information (serial numbers, model details, and current warranty status).
• Obtain the service SKU and terms: Contact your Lenovo account representative or authorized reseller to obtain the Extended Service SKU, pricing, and activation terms for 3-year coverage.
• Register the service in the Lenovo portal: Access the Lenovo support or enterprise services portal, create or sign in to the customer account, and enter the service SKU along with asset identifiers to link the coverage to your devices.
• Attach service to devices: Associate the extended service with the appropriate Lenovo devices using serial numbers or asset tags to ensure correct routing of on-site visits and maintenance tasks.
• Confirm activation and scheduling: Validate that the activation status is indicated as “Active” in the portal, and, if needed, schedule any on-site deployment or initial maintenance visits with Lenovo or the authorized service provider.
• Prepare for on-site visits: Designate a point of contact, ensure access to the device location, and have any relevant documentation handy (serial numbers, purchase orders, or proof of ownership) to streamline service calls.

Once activated, you’ll receive service communications, escalation guidance, and a direct line to Lenovo’s advanced technical resources. Plan preventive maintenance windows in advance to maximize uptime and leverage the 2-hour on-site response for urgent issues. The YourDrive YourData component reinforces data protection during hardware events, aligning with enterprise backup and recovery workflows to minimize data exposure risk during service windows.

Frequently Asked Questions

• What does Lenovo Advanced Service + YourDrive YourData Extended Service include? It provides 24x7 support with a guaranteed on-site response within 2 hours, a 3-year coverage period, on-site maintenance and parts & labor, defective media retention, and electronic service sub-type tracking, with integrated YourDrive YourData data protection considerations.
• How long does the coverage last? The extended service lasts for 3 years from activation, helping you stabilize IT budgets and reduce unexpected repair costs over a meaningful device lifecycle.
• What happens if a drive fails? Defective media retention allows you to retain the faulty media for diagnostics or recovery planning, while on-site service and parts replacement address the hardware fault and help restore normal operations quickly.
• Is on-site support available at all times? Yes, the plan includes 24x7 access to Lenovo support, with a guaranteed 2-hour on-site response window for eligible service requests, subject to service terms and geographic coverage.
• How do I activate and manage the service? Activation is performed through Lenovo’s enterprise services portal: obtain the service SKU, link it to your devices using serial numbers, and schedule initial visits or monitoring as needed. IT teams can track tickets via the portal’s electronic service categorization.
• Does this cover data protection beyond hardware? Yes, YourDrive YourData is integrated to emphasize data protection during service events, supporting data integrity and recovery planning alongside hardware maintenance.
• Who should consider this service? Organizations running Lenovo devices that require reliable uptime, clear budgeting, and proactive maintenance with data protection features—ideal for data centers, offices with critical workloads, and enterprises prioritizing service-level commitments.