Description
Lenovo Advanced Service + YourDrive YourData - 3-Year Extended Service
Protect your Lenovo devices with comprehensive coverage designed to minimize downtime and safeguard critical data. The Lenovo Advanced Service + YourDrive YourData Extended Service offers a three-year window of proactive maintenance, rapid on-site support, and integrated data protection to help your business run smoothly. With 24/7 phone support, a guaranteed 2-hour on-site response, and flexible service options, you gain peace of mind and reliable performance across your entire technology stack.
- 24/7 phone support delivers dependable, efficient issue resolution around the clock, reducing wait times and keeping your team productive no matter the hour.
- On-site service with a proven 2-hour parts-and-labor response minimizes downtime, so critical systems stay online and customers experience fewer interruptions.
- Three-year service duration provides long-term protection, predictable budgeting, and continuous coverage as your hardware and workloads evolve over time.
- Physical service sub-type enables flexible scheduling, allowing technicians to work around your hours, locations, and operational priorities for maximum dependability.
- Includes maintenance, parts, and labor to sustain performance, extend device life, and protect YourDrive YourData environments against unexpected faults and data risks.
Technical Details of Lenovo Advanced Service + YourDrive YourData - Extended Service - 3 Year - Service Protection Adv Svc-3y
- Service type: Advanced Service
- Coverage: 24x7 phone support with 2-hour on-site response
- On-site availability: Yes, with physical service sub-type
- Response time: 2 hours
- Duration: 3 years
- Inclusions: Maintenance, parts, and labor
- Data protection integration: YourDrive YourData services included to reinforce data integrity and backup readiness
How to install Lenovo Advanced Service + YourDrive YourData
- Purchase and activate the service through your Lenovo account or authorized reseller, ensuring the contract aligns with your device serial numbers or SKUs.
- Register your devices and the service contract in your Lenovo service portal by entering essential identifiers such as serial numbers, model names, or service tags.
- Upload or verify your preferred on-site visit windows, noting your business hours, security requirements, and access instructions to optimize technician scheduling.
- Prepare the environment for on-site support: ensure safe access to devices, provide any necessary credentials, and back up critical data where appropriate in advance of technician arrival.
- Confirm activation and receive your service documentation, including the service level agreement (SLA), contact details, and step-by-step guidance for escalating issues as needed.
Frequently asked questions
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Q: What exactly does Lenovo Advanced Service + YourDrive YourData cover?
A: It covers 24/7 phone support, on-site service with a 2-hour response, maintenance, parts and labor, and a 3-year duration of coverage. It also integrates YourDrive YourData protections to help safeguard your data and ensure rapid recovery in the event of hardware issues. -
Q: How quickly will a technician arrive on-site?
A: In the event of a hardware failure or service request, the on-site response is guaranteed within 2 hours, minimizing downtime and keeping business operations on track. -
Q: Is this service appropriate for mixed environments (laptops, desktops, servers, and storage)?
A: Yes. The service is designed to cover a broad range of Lenovo devices and related hardware, with flexible scheduling to accommodate diverse environments and locations. -
Q: Does the plan include parts and labor?
A: Yes. The plan includes both parts and labor, ensuring that repairs and replacements are handled comprehensively during the service term. -
Q: What is the benefit of the YourDrive YourData integration?
A: YourDrive YourData integration adds data protection considerations within the service framework, helping you maintain data integrity, backup readiness, and streamlined recovery options when hardware issues arise. -
Q: Can I renew or extend the service after three years?
A: Renewal options vary by region and contract terms. Contact your Lenovo representative to review renewals, pricing, and available continuity options as your devices age. -
Q: How do I activate or enroll in this extended service?
A: Activation typically occurs through your Lenovo account or authorized reseller. Follow the on-screen prompts to register devices, confirm coverage dates, and set up initial service preferences. -
Q: What documentation will I receive after enrollment?
A: You will receive an SLA document, confirmation of coverage, contact details for Lenovo support, and any device-specific terms related to YourDrive YourData. -
Q: Is remote support included?
A: Yes. The plan includes 24/7 phone support to address issues quickly before dispatching on-site technicians when needed.
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