Description
The Lenovo Advanced Service + YourDrive YourData + Premier Support is a premium extended service plan designed to meet the comprehensive support needs of your computing environment. This service not only guarantees optimal maintenance for your systems but ensures that you have dedicated assistance tailored to your business requirements. With round-the-clock availability and rapid response times, Lenovo stands ready to support your operations, allowing you to focus on what matters most—your work.
- 24/7 Availability: Enjoy around-the-clock support with a dedicated team ready to assist you anytime, ensuring minimal downtime for your operations.
- 2-Hour Response Time: Experience prompt service with a guaranteed response time of just two hours for parts and labor, allowing you to quickly resume productivity.
- On-Site Support: Benefit from on-site maintenance, which provides a fast and efficient approach to resolving issues right at your location, reducing the hassle of shipping devices for repairs.
- Parts Replacement Service: Handle any unforeseen mishaps with ease through our parts replacement service, which ensures that your system stays functional and efficient.
- Predictable Total Cost of Ownership: The service is designed to offer a predictable total cost of ownership, ensuring that your budgeting aligns with maintenance needs over the three-year period.
Technical Details of the Product
- Service Duration: 3 Years
- Service Type: Physical Service
- Service Level: Premier Support
- Maintenance Type: On-site
- Response Time: 2 Hours for Parts and Labor
- Coverage: 24 x 7 x 365 days
How to Install
To ensure the seamless installation and activation of your Lenovo Advanced Service, follow these steps:
- Purchase the service through an authorized Lenovo retailer or directly from Lenovo's website.
- Upon purchase, you will receive confirmation and specific instructions on how to activate your service.
- Log in to your Lenovo account and navigate to the service activation section.
- Enter the provided service code to register your service plan.
- Once activated, you can access 24/7 support through the Lenovo support portal or by contacting their dedicated support line.
Frequently Asked Questions
- What does the Lenovo Advanced Service cover? The service covers comprehensive on-site support, parts replacement, and labor for maintenance issues, ensuring your system remains operational and reliable.
- Can I transfer my service plan to another device? No, the service plan is tied to the original device and cannot be transferred to another device.
- How do I contact Lenovo support? You can contact Lenovo support via their support portal or by calling the dedicated support line provided in your service confirmation email.
- What happens if my device needs repairs? If your device requires repairs, a technician will come to your location to perform the necessary work promptly, minimizing any disruption to your operations.
- Is there a limit on the number of service calls? There is no limit on the number of service calls you can make during the service period as long as the issues are covered under your service agreement.