Lenovo Advanced Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

Introducing the Lenovo Advanced Service + YourDrive YourData + Premier Support - Extended Service - a comprehensive solution designed to keep your systems running smoothly and efficiently. With this advanced service package, you can expect unparalleled support and maintenance tailored to meet your business needs. Whether you're managing a single device or an entire fleet, this service ensures you have the right tools and support to maintain productivity and minimize downtime.

• 24/7 On-Site Support: Enjoy peace of mind with round-the-clock support, ensuring that your issues are resolved swiftly with a guaranteed 2-hour response time, allowing your business to stay operational without interruptions.
• Comprehensive Parts Replacement: The service includes a parts replacement feature that helps you manage unexpected mishaps, ensuring that any necessary components are quickly replaced, keeping your systems in optimal condition.
• Predictable Total Cost of Ownership: With a fixed service duration of 3 years, you can conveniently budget your expenses while benefiting from consistent and reliable support without unexpected costs.
• Physical Service for Enhanced Reliability: The physical service subtype ensures that trained professionals handle your maintenance needs, providing a higher level of reliability and ensuring maximum productivity for your organization.
• Efficient Parts and Labor Service: The combination of parts and labor service characteristics allows tasks to be completed quickly and efficiently, improving overall productivity and minimizing the time lost to maintenance issues.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 3 Years
• Response Time: 2 Hours (Parts and Labor)
• Support Type: On-Site
• Service Availability: 24/7
• Coverage: Maintenance, Parts & Labor

How to Install

To activate your Lenovo Advanced Service + YourDrive YourData + Premier Support:

1. Purchase the service package through authorized Lenovo partners or directly from Lenovo.
2. Receive your service activation code and documentation via email.
3. Follow the instructions provided in your documentation to register your service online.
4. Once registered, you will receive confirmation of your service activation, along with details on how to access support.
5. Keep your service documentation handy for any future reference or service requests.

Frequently Asked Questions

• What is included in the Lenovo Advanced Service?
  The service includes 24/7 on-site support, parts replacement, and labor services for a duration of three years.
• How do I request service support?
  You can request support directly through the Lenovo support website or by contacting customer support using the contact information provided in your service documentation.
• Is there a warranty for the service?
  The Lenovo Advanced Service is an extended service plan that provides support and maintenance beyond the standard warranty period.
• Can I upgrade my service plan?
  Yes, Lenovo offers various service plans that can be upgraded based on your specific needs. Please contact a Lenovo representative for more details.
• What should I do if I need to replace a part?
  Contact Lenovo support to initiate a parts replacement request. A technician will be dispatched to handle the replacement promptly.