Lenovo Advanced Service + YourDrive YourData + Premier Support – Extended Service (3-Year)

Experience enterprise-grade protection with a cohesive, all-in-one service package designed to maximize uptime, protect data, and simplify maintenance. Lenovo Advanced Service paired with YourDrive YourData and Premier Support delivers a comprehensive 3-year protection plan that includes around-the-clock assistance, rapid on-site response, and dependable parts and labor coverage. This extended service helps you avoid unpredictable repair costs, streamline service logistics, and keep your Lenovo devices performing at peak efficiency. Whether you’re managing a single workstation or a fleet of mission-critical systems, this plan provides the peace of mind you need to focus on your core business.

• 24/7 support with a guaranteed 2-hour on-site response, ensuring critical issues are addressed quickly to minimize downtime and keep operations flowing smoothly.
• Extended 3-year coverage that extends beyond standard warranties, delivering predictable budgeting and long-term protection for your Lenovo equipment and investments.
• On-site service location for convenient, in-person repair and maintenance at your office, data center, or other site, reducing disruption and optimizing efficiency.
• Flexible physical service sub-type with scheduling options across hours, locations, and assignments, providing dependable support tailored to your business needs.
• Includes Parts & Labor with authentic replacement parts and expert technician labor, plus YourDrive YourData protection features to safeguard data during service and support recovery if needed.

Technical Details of Lenovo Advanced Service + YourDrive YourData + Premier Support - Extended Service - 3 Year

Service duration: 3 years of coverage to ensure ongoing protection and reliable performance over the life of your device.

Response time: 2-hour on-site response within the 24/7 service framework, designed to rapidly address urgent hardware issues and minimize downtime.

Coverage model: 24x7 support with on-site service delivery, providing around-the-clock access to expert assistance for critical incidents and routine maintenance alike.

Service delivery: On-site visits by qualified Lenovo technicians, bringing parts, tools, and expertise directly to your location for efficient repairs and replacements.

Maintenance and upkeep: Comprehensive maintenance provisions help sustain hardware performance, reduce the risk of failures, and extend the usable life of your devices.

Parts and labor: Includes authentic Lenovo replacement parts and labor coverage, ensuring repairs meet factory standards and maintain device integrity.

Physical service sub-type: Flexible scheduling options across work hours and locations, enabling service at your office, data center, or remote sites with maximum dependability.

Data protection integration: YourDrive YourData features are incorporated to safeguard data during service activities, supporting safer maintenance and smoother recovery if needed.

Availability: 24x7 accessibility to support channels, with rapid dispatch for on-site service to address priority issues as they arise.

Scope of protection: This extended service covers hardware maintenance, diagnostic support, parts replacement, and labor, all coordinated through Lenovo Premier Support for streamlined issue resolution.

How to install Lenovo Advanced Service + YourDrive YourData + Premier Support - Extended Service - 3 Year

There is no software installation required to activate this service. Activation and deployment are managed through your Lenovo account and the service contract associated with your devices. To get started, follow these steps:

1) Ensure your devices are enrolled under the appropriate Lenovo service contract and that YourDrive YourData and Premier Support are included in the plan. 2) Gather essential device identifiers such as the product UPC/SKU, serial numbers, and location details where service will be performed. 3) Contact your Lenovo account representative or the designated service dispatcher to trigger activation and schedule the initial on-site visit. 4) Provide access instructions and a suitable maintenance window to minimize disruption; confirm power availability, network accessibility, and any site-specific access requirements. 5) Prepare data protection considerations by confirming backup status and understanding YourDrive YourData safeguards in place during servicing. 6) On the scheduled date, a qualified Lenovo technician will arrive with replacement parts if needed, complete diagnostics, perform repairs or maintenance, and verify system functionality. 7) After service, retain service documentation for future reference and know the escalation path if any issues recur or require follow-up support.

Because this is a service-centric offering, the primary goal is to coordinate logistics, ensure rapid response, and deliver professional on-site support that minimizes downtime. While you don’t install a software component, you should maintain clear communication with your service provider, keep your devices and data backed up, and prepare the environment for a smooth hands-on maintenance process. With proper scheduling and proactive maintenance, this extended service plan helps you protect your hardware investment and sustain high levels of performance over the long term.

Frequently asked questions

Q: What does this extended service include?
A: The plan provides a 3-year coverage period with 24x7 support, a guaranteed 2-hour on-site response, on-site service delivery, parts and labor for repairs, maintenance services, and data protection integration via YourDrive YourData. It combines Lenovo Advanced Service with Premier Support for streamlined, reliable assistance.

Q: How fast is the on-site response?
A: A technician is dispatched to your location within 2 hours of the service request under the 24x7 framework. This rapid response is designed to minimize downtime for critical hardware issues.

Q: Is data protected during service?
A: Yes. YourDrive YourData features are included to help safeguard data and support recovery if needed during maintenance or repair work. It emphasizes data integrity and continuity throughout the service process.

Q: Do I need to install anything to use this service?
A: No software installation is required. Activation is handled through your Lenovo account and contract. You simply coordinate scheduling, provide device identifiers, and ensure access and backups are prepared for the on-site visit.

Q: Can I customize the service schedule?
A: The physical service sub-type offers flexible scheduling across hours, locations, and assignments, enabling service at your office, data center, or remote sites with maximum dependability. You can coordinate preferred times to align with your operations.

Q: How do I initiate service requests or escalation?
A: Initiate service through your Lenovo account portal or contact your designated service dispatcher. If issues persist after the initial visit, use the same channels to escalate to Premier Support for higher-priority assistance and coordinated remediation.