Lenovo Advanced Service + YourDrive YourData Premier Support — 4-Year On-Site Extended Service

Unlock maximum uptime and protect your critical data with Lenovo’s Advanced Service for YourDrive YourData. This 4-year extended on-site service combines Premier Support with fast, reliable 24/7 assistance, a guaranteed 2-hour on-site response, and comprehensive parts and labor coverage. Built for businesses that demand dependable, predictable service, this plan delivers seamless maintenance, flexible scheduling, and hands-on support right at your location. With YourDrive YourData integrated, your data protection needs are aligned with hardware service, ensuring a smoother path to continuous operations and minimized risk during any hardware recovery or upgrade activities.

• Round-the-clock support and rapid on-site response. This service provides 24/7 access to expert technicians and a guaranteed 2-hour on-site response window, helping you minimize downtime during unexpected hardware issues or failures. With fast reaction times, you can keep your mission-critical devices online and productive, even during peak business periods.
• Comprehensive parts and labor coverage. The package includes both parts and labor, reducing your maintenance costs and eliminating surprise expenses. Lenovo handles the replacement of faulty components and the associated service labor, ensuring a smooth recovery and rapid restoration of full functionality.
• YourDrive YourData protection integration. This service is designed with data protection in mind. YourDrive YourData integration helps safeguard data integrity during service events, supports secure data handling, and contributes to a safer, more reliable repair experience for your devices and data.
• Flexible physical-service sub-type for scheduling. Scheduling is designed to fit your business hours, locations, and assignments. The physical on-site sub-type offers the flexibility to coordinate service around your team’s workflow, minimizing disruption and maximizing convenience.
• Long-term coverage for predictable budgeting. A four-year service duration minimizes budgeting uncertainty and ensures consistent, reliable support over the life of your device fleet. This extended coverage helps you plan upgrades and maintenance with confidence, protecting your technology investment.

Technical Details of Lenovo Advanced Service + YourDrive YourData + Premier Support

• Service type: Extended on-site maintenance with premium support access.
• Duration: 4 years from the start date of service activation.
• Response time: 2 hours on-site for critical incidents, ensuring fast problem resolution and minimal business impact.
• Support availability: 24/7 access to technical experts, with around-the-clock assistance for urgent needs.
• Coverage: Parts and labor included, reducing total cost of ownership and eliminating unexpected repair expenses.
• Delivery/fulfillment: On-site service performed at your location, with technicians dispatched to your premises as required.
• Service subtype: Physical on-site service with flexible scheduling options aligned to customer needs.
• Data protection alignment: Includes YourDrive YourData integration to support data security and integrity during service activities.

How to install Lenovo Advanced Service + YourDrive YourData + Premier Support

• Confirm eligibility and purchase. Verify that you have acquired the 4-year Extended Service plan that bundles Lenovo Advanced Service with YourDrive YourData and Premier Support. Review your contract or purchase documentation to confirm activation windows and coverage scope.
• Coordinate with the service provider. Contact Lenovo or your authorized service partner to initiate activation and scheduling. Provide essential details such as device model(s), serial numbers, locations, and preferred service windows to streamline dispatching.
• Prepare devices for service. Gather devices that require coverage, ensure access to the work area, and identify any on-site safety or compliance requirements. Have any relevant licenses, passwords, or system access information ready only if securely appropriate to share with technicians.
• Schedule and confirm on-site visits. Work with the service team to set the most convenient date and time for on-site visits. The physical service subtype supports flexible scheduling to minimize disruption to operations.
• During service, follow best practices. Technician arrives, assesses the issue, performs required parts replacement or maintenance, and documents activities. YourDrive YourData protections are observed, and data-handling practices are followed to safeguard information during the repair process.

Frequently asked questions

• Q: What devices and environments does this service cover?

  A: The Lenovo Advanced Service + YourDrive YourData Premier Support plan is designed for Lenovo devices and associated hardware within the signed contract. It covers on-site maintenance, parts and labor, and data-protection-oriented service activities. For fleet-wide deployments, confirm eligibility for all devices in your organization and any location-specific considerations during activation.

• Q: What does 24/7 support entail in practice?

  A: 24/7 support means you can contact Lenovo technical specialists at any time for guidance, troubleshooting, and urgent escalation. In critical situations, a technician is dispatched with a guaranteed 2-hour on-site response to begin remediation as quickly as possible, reducing downtime and helping you meet service-level expectations.

• Q: What is included in Parts & Labor coverage?

  A: Parts & Labor coverage includes replacement components, components’ installation labor, and the associated service work necessary to restore functionality. The plan aims to minimize out-of-pocket costs for hardware repairs, while delivering timely, on-site execution by trained technicians.

• Q: How does the 2-hour on-site response work?

  A: When a critical incident is reported, Lenovo commits to dispatching a qualified technician and arriving on-site within two hours (where feasible based on location and service level). This rapid response is designed to quickly assess the problem, identify required parts, and commence remediation to restore services with minimal business impact.

• Q: Can service be scheduled around specific locations and hours?

  A: Yes. The Physical Service sub-type provides scheduling flexibility to fit your business hours and locations. You can arrange visits at times that minimize disruption, including after-hours or weekend slots if necessary, subject to service availability and coverage terms.

• Q: How does YourDrive YourData integrate with the service?

  A: YourDrive YourData integration is designed to align data protection with hardware service. During service events, technicians follow secure data-handling practices, preserving data integrity, and reducing risk to sensitive information. The integration aims to provide a safer, smoother repair experience while maintaining business continuity.