Lenovo Advanced Service + YourDrive YourData + Premier Support - Post Warranty - 1 Year

Experience enterprise-grade protection and peace of mind with Lenovo Advanced Service combined with YourDrive YourData and Premier Support. This post-warranty, one-year service bundle is designed to keep your Lenovo devices operating at peak performance with minimal downtime. It blends proactive maintenance, rapid on-site assistance, comprehensive parts and labor coverage, and robust data protection to help your business stay productive even when challenges arise. Whether you’re safeguarding critical workstations, servers, or portable devices, this offering delivers dependable expertise, timely resolutions, and a streamlined path to continued reliability.

• Around-the-clock availability with a guaranteed 2-hour on-site response. This 24 x 7 support structure ensures that when an issue occurs, Lenovo engineers arrive quickly to assess, diagnose, and begin remediation, reducing downtime and preserving business continuity.
• On-site maintenance with parts and labor coverage. The service includes both parts and labor, enabling efficient field service and replacement of faulty components on-site, so your devices stay up-and-running without lengthy interruptions or handoffs.
• Integrated YourDrive YourData data protection. This bundle emphasizes data integrity and recovery, helping you protect essential information with backup and recovery capabilities that minimize risk and support rapid restoration in case of data loss.
• Premier Support quality with expert engineers. Access to Lenovo’s premier technical resources means faster issue diagnosis, authoritative guidance, and proactive assistance to optimize device performance and reliability.
• 1-year physical warranty with maintenance focus. The coverage emphasizes ongoing maintenance, reliability, and productivity, delivering a durable, long-term solution that aligns with business schedules and support expectations.

Technical Details of Lenovo Advanced Service + YourDrive YourData + Premier Support - Post Warranty - 1 Year - Warranty n Adv Svc-1ypw

The service package combines post-warranty protection with comprehensive support elements designed for business-critical environments. Key attributes include round-the-clock availability, rapid on-site response, and a maintenance-oriented approach that helps maximize uptime and device reliability. YourDrive YourData integrates data protection features into the service framework, reinforcing business continuity and safeguarding critical information. This combination is ideal for organizations seeking robust, predictable service performance without the complications of extended downtime or uncertain repair timelines.

• Service Type: Premier Support with post-warranty coverage, focused on rapid on-site intervention and ongoing maintenance.
• Duration: 1 year of service coverage to ensure consistent support and precise results over a full annual cycle.
• Availability: 24 x 7 access to support, ensuring help is available whenever issues arise, including holidays and weekends.
• Response Time: 2-hour on-site parts-and-labor service response to accelerate fault resolution and minimize downtime.
• On-site Service: On-site visits for diagnosis, repair, and parts replacement, reducing the need for device transport and interim downtime.
• Maintenance & Parts: Comprehensive maintenance with included parts and labor to maintain device health and performance.
• Warranty Type: Physical warranty coverage accompanying maintenance and repair services for dependable reliability.
• Data Protection: YourDrive YourData integration to support data backup, protection, and recovery workflows alongside hardware service.

How to install Lenovo Advanced Service + YourDrive YourData + Premier Support

• Confirm eligibility and purchase details with your Lenovo account representative or authorized reseller for the Premier Support bundle labeled “Post Warranty - 1 Year.”
• Collect asset information including the device model, serial number, and any relevant warranty or service IDs to ensure accurate service activation.
• Schedule activation and deployment with Lenovo or your designated service partner to align with your maintenance calendar and business hours.
• Prepare the service site for on-site visits by providing clear access logistics, power availability, and any safety requirements relevant to the devices under coverage.
• On-site technician arrival will begin with a rapid assessment, followed by diagnosis, parts replacement if needed, and restoration of full functionality.
• After service, verify device operation, confirm data protection tasks via YourDrive YourData, and maintain documentation for the 1-year coverage period.

Frequently asked questions

• Q: What does this Lenovo Advanced Service package include?
  A: It includes Premier Support with post-warranty coverage for 1 year, 24 x 7 availability, a 2-hour on-site response, on-site maintenance, and parts & labor, along with YourDrive YourData data protection features to support backups and recovery.
• Q: Is this strictly for post-warranty devices?
  A: Yes, this offering is designed for post-warranty coverage, providing extended support and maintenance beyond the initial warranty period.
• Q: What is the on-site response time?
  A: The service guarantees a 2-hour on-site response, ensuring prompt attention and faster remediation of issues.
• Q: Does it include data protection?
  A: Yes, the package integrates YourDrive YourData, emphasizing data backups and recovery capabilities to safeguard critical information.
• Q: How long does the coverage last?
  A: The coverage lasts for 1 year from activation, providing sustained support and maintenance through the annual term.
• Q: How do I activate the service?
  A: Activation typically involves coordinating with Lenovo or an authorized reseller, providing device details, and scheduling an on-site visit or remote support as needed.