Lenovo Advanced Service + YourDrive YourData + Premier Support - Post Warranty - 2 Year - 24x7x2 On-site

Ensure maximum productivity and business continuity with Lenovo’s comprehensive Advanced Service bundle designed for post-warranty devices. This 2-year plan combines Premier Support, YourDrive YourData protection, and on-site maintenance with guaranteed 24x7 access and a rapid 2-hour response window. Built for professionals who depend on stable, high-performance systems, this service delivers hands-on, on-site care, fast parts and labor, and a streamlined path to project completion. When uptime matters, Lenovo’s Advanced Service offers a dependable assurance solution that minimizes downtime, reduces risk, and keeps your operations running smoothly.

• Around-the-clock on-site support with a 24x7x2 coverage model guarantees a technician arrival window within two hours, any time of day or night. This rapid response minimizes downtime during critical workloads and ensures your systems are back in action quickly, so you can meet tight deadlines without interruption.

• Two-year service duration provides long-term protection and predictable budgeting. With an extended period of coverage, you can plan maintenance and upgrades with confidence, knowing that expert assistance and on-site care are a guaranteed part of your technology lifecycle.

• On-site maintenance and support brings Lenovo engineering expertise directly to your location, eliminating the need for shipping devices or pulling staff away from key tasks. On-site service reduces complex logistics and accelerates resolution, helping teams stay focused on core work while professionals handle repairs, replacements, and preventive checks.

• Parts and labor included in every service engagement mean you don’t pay extra for replacements or the labor necessary to restore equipment to optimal condition. This comprehensive coverage protects against unforeseen costs, ensuring that hardware gets the attention it needs without surprising invoices.

• YourDrive YourData integration delivers data-protection-centric support alongside hardware service. By coordinating data protection and hardware service, Lenovo helps safeguard data during maintenance activities, supports safer service windows, and contributes to smoother recovery in the event of an incident. This feature is designed to help preserve information integrity while devices are serviced on-site.

Technical Details of Lenovo Advanced Service + YourDrive YourData + Premier Support - Post Warranty - 2 Year

• Service type: Post Warranty, Premier Support, On-site, Maintenance, Parts & Labor, Physical warranty extension for eligible Lenovo devices.

• Duration: 2 years of comprehensive service coverage from the date of activation.

• Response time: 2 hours for on-site arrival and service initiation, available 24 hours a day, 7 days a week.

• Availability and format: On-site service provided at your location to minimize disruption and maximize productivity.

• What’s included: Preventive maintenance, diagnostic support, hardware parts replacement as required, labor for service calls, and access to Lenovo engineering resources.

• YourDrive YourData: Integration with data protection services to help safeguard data during service activities and to support safer, more reliable maintenance operations.

How to install Lenovo Advanced Service + YourDrive YourData + Premier Support - Post Warranty - 2 Year

This service bundle is designed for post-warranty devices and does not require software installation in the traditional sense. Activation and scheduling are managed through your Lenovo account and approved service partners. Follow these general steps to get started:

• Purchase and activation: Buy the 2-year Advanced Service package and complete the activation process in your Lenovo account. You will receive confirmation of coverage and a service contract number.

• Register your device: Provide the device’s identifying information (such as serial number or service tag) to associate the hardware with the service contract. This ensures the right expert team handles your issue and that parts availability aligns with your exact model.

• Submit service requests: For issues needing on-site support, initiate a service request from the Lenovo portal. Include a brief description of the problem, critical impact factors, and any relevant diagnostics already performed.

• Schedule on-site visit: A Lenovo engineer or authorized technician will coordinate a convenient on-site appointment window, prioritizing rapid response within the 2-hour target where possible.

• On-site service and follow-up: The technician performs inspection, maintenance, or parts replacement as required, documents interventions, and confirms system restoration. If further actions are needed, the team will outline the next steps and timelines.

Note: This is a service contract rather than a traditional software installation. The emphasis is on rapid on-site hardware support, preventive maintenance, and data-protection aligned service activities to keep your devices operating at peak performance.

Frequently asked questions

• What is included in Lenovo Advanced Service + YourDrive YourData + Premier Support? This post-warranty, 2-year plan combines Premier Support, on-site maintenance, parts and labor coverage, and YourDrive YourData data protection integration, with a guaranteed 24x7x2 response and a two-hour on-site arrival window.
• Who is this service for? It is designed for Lenovo devices that are out of standard warranty but require reliable, vendor-backed support to minimize downtime and protect data integrity during service activities.
• How does 24x7x2 work? The service guarantees access to on-site support within two hours of a service request, any time of day or night, seven days a week, to keep mission-critical work moving forward.
• Do I get data protection with this service? Yes. YourDrive YourData integration focuses on safeguarding data during service events and supporting safer maintenance practices, helping reduce risk during hardware interventions.
• How do I activate and manage the service? Activation is completed through your Lenovo account after purchase. You will be assigned a service contract number and can submit, track, and manage on-site requests via the Lenovo service portal.
• Is this coverage global? Availability can vary by region and device; confirm geographic coverage and eligibility with your Lenovo representative or the sales/renewal team during onboarding.
• What about remote troubleshooting? While the emphasis is on on-site support, certain issues may be diagnosed remotely when appropriate, with on-site follow-up scheduled for hardware intervention as needed.
• Can I transfer this service to a different device? Transfer policies depend on Lenovo program terms; consult your account manager to understand transfer eligibility, coverage continuity, and any required re-activation steps.