Lenovo Advanced Service + YourDrive YourData + Premier Support — Post-Warranty 2-Year On-Site Coverage

Protect your Lenovo devices beyond warranty with a comprehensive service bundle that combines Lenovo Advanced Service, YourDrive YourData, and Premier Support. This 2-year post-warranty plan is designed for businesses that demand reliability, predictable costs, and minimal downtime. With 24x7 assistance, rapid on-site responses, and inclusive parts and labor, you gain a proactive, end-to-end support solution that keeps your operations running smoothly and securely. Whether you manage laptops, desktops, workstations, or storage systems, this service delivers a seamless blend of maintenance, repair, and data protection tailored to your needs.

• Extensive protection against unexpected repair or replacement costs across Lenovo devices, helping you budget with clarity and avoid surprise expenses for parts and labor.
• On-site support delivered at your location to minimize downtime and simplify operations, with convenient scheduling designed around your business hours and priorities.
• Physical service sub-type offers greater flexibility in scheduling work hours, locations, and assignments, delivering dependable service when and where you need it most.
• Parts and labor coverage to accelerate repairs and routine maintenance, enabling your teams to stay productive and maintaining high levels of device availability.
• Fast two-hour response time for parts and labor combined, backed by a two-year service duration for long-term protection and peace of mind.

Beyond simple repairs, this package emphasizes proactive protection and operational continuity. You’ll benefit from around-the-clock support that helps you resolve issues quickly, minimize disruption, and extend the lifespan of your Lenovo fleet. The on-site model reduces the burden of sending devices away for service and supports more predictable workflows, while the combination of physical and electronic service elements enhances flexibility and reliability for diverse environments, from corporate offices to remote locations. With YourDrive YourData integration, data-focused continuity considerations are also addressed, aligning hardware service with data resilience and access needs. This makes the Lenovo Advanced Service + YourDrive YourData + Premier Support offering an ideal choice for organizations seeking robust, enterprise-grade coverage without the complexity of multiple separate contracts.

Technical Details of Lenovo Advanced Service + YourDrive YourData + Premier Support

• Service type: Post-warranty Premier Support bundled with Lenovo Advanced Service and YourDrive YourData, including on-site maintenance and remote assistance options.
• Response time: 2 hours for parts and labor, ensuring rapid remediation and minimized downtime for mission-critical devices.
• Availability: 24x7 support to protect essential operations and data workflows around the clock.
• Duration: 2-year service period from activation, providing extended reliability and planning confidence for IT budgets.
• Coverage scope: Maintenance, parts replacement, and labor with both physical and electronic service capabilities; data protection features aligned with YourDrive YourData integration for continuity.
• Delivery model: On-site service location with flexible scheduling to accommodate business priorities and minimize operational impact.
• Flexibility and dependability: Physical service sub-type options enable scheduling across varied hours and sites, delivering dependable support when it matters most.
• Data protection alignment: YourDrive YourData considerations integrated into service coverage to help safeguard data continuity during hardware incidents.

How to install Lenovo Advanced Service + YourDrive YourData + Premier Support

• Verify eligibility and purchase details with Lenovo or an authorized reseller to confirm coverage begins after activation.
• Gather device identifiers such as serial numbers and the service contract SKU/UPC to link devices to the correct service plan.
• Activate the service through the Lenovo service portal or by contacting Premier Support, following the guided enrollment steps.
• Schedule an on-site visit at a time that minimizes disruption to your operations, specifying preferred locations and any access requirements.
• Prepare devices for the technician by ensuring secure access, providing any required credentials, and confirming contact points for the visit and post-service reporting.

Frequently asked questions

• What does this service cover? The Lenovo Advanced Service + YourDrive YourData + Premier Support package provides post-warranty on-site maintenance, 24x7 assistance, a 2-hour response window for parts and labor, and a 2-year coverage period. It includes maintenance, parts replacement, and labor, with electronic and physical service options, and integrates data protection features via YourDrive YourData.
• What is the response time, and does it apply to all devices? The plan guarantees a 2-hour response time for parts and labor, designed to rapidly address issues affecting Lenovo devices across your organization, helping minimize downtime and ensure continuity of operations.
• Is this service available for all Lenovo products? Coverage details vary by device type and contract, but the package is designed to support a broad range of Lenovo devices in post-warranty scenarios. Please verify eligibility and SKU/UPC during activation.
• How do I activate the service and schedule on-site support? Activation typically occurs through the Lenovo service portal or by contacting Premier Support. After activation, you can schedule on-site visits that align with your business hours and location needs.
• Does this include data protection features? Yes. YourDrive YourData integration provides data-oriented protection considerations as part of the overall service, helping safeguard data continuity during hardware events and ensuring smoother recovery when combined with Lenovo maintenance and repair services.