Lenovo Advanced + YourDrive YourData Extended Service — 3-Year On-Site Coverage (24x7x2) with Parts & Labor for Dm120s

This Lenovo Advanced + YourDrive YourData Extended Service delivers comprehensive protection for your storage investments, combining relentless on-site support with dependable maintenance and rapid response times. Designed to maximize uptime and safeguard critical data, this 3-year program ensures your YourDrive YourData solutions stay productive, secure, and performing at peak levels. With 24/7 accessibility, a guaranteed 2-hour service response, and inclusive parts and labor, you gain peace of mind knowing expert technicians are just a call away, ready to restore operations quickly and efficiently.

• 24x7 on-site support — Access around-the-clock service to minimize downtime and keep critical storage systems operating smoothly. Whether it’s during peak business hours or in the middle of the night, Lenovo’s on-site team is prepared to respond and resolve issues at your location, reducing disruption to your operations.
• Rapid 2-hour response time — When you report a problem, a qualified technician coordinates to arrive within two hours, delivering fast fault isolation, restoration, and recovery. This accelerated response helps protect service levels, customer commitments, and productivity, especially in environments with tight uptime requirements.
• 3-year service duration — A long-term maintenance and protection plan designed to align with the lifecycle of your storage investments. The extended coverage minimizes the total cost of ownership by providing predictable expenses and dependable service over an extended period.
• Parts and labor included — Comprehensive coverage that encompasses replacement parts and all labor required to diagnose, repair, and restore YourDrive YourData systems. This inclusive approach reduces out-of-pocket surprises and ensures quality, technician-approved repairs.
• On-site maintenance for reliability — Proactive and reactive maintenance conducted at your location to enhance reliability, improve performance, and extend equipment life. On-site service helps ensure proper calibration, cleaning, and component checks without the need to transport sensitive storage hardware off-site.

Technical Details of Lenovo Advanced + YourDrive YourData Extended Service - 3 Year - Service x2+ydyd Dm120s

Note: Specifications are provided to describe typical coverage and service characteristics. For the Lenovo Advanced + YourDrive YourData Extended Service, the following details reflect core features commonly included in this 3-year extended plan with on-site support and fast response. Always refer to your purchase agreement for exact terms and conditions.

• Service Duration: 3 years of protection and maintenance for YourDrive YourData hardware and related components.
• Coverage Type: On-site service with 24x7 availability, designed to address urgent storage issues at the customer site.
• Response Time: 2-hour parts-and-labor service response window for eligible service requests.
• Inclusions: Parts replacement, labor costs for repair, and on-site maintenance visits as required to restore functionality.
• Scope: Applies to Lenovo YourDrive YourData storage configurations and associated hardware covered under the program term.

How to install Lenovo Advanced + YourDrive YourData Extended Service

• Verify eligibility and purchase: Confirm that your Lenovo YourDrive YourData deployment is eligible for the extended service and that the 3-year term is selected at purchase or through an authorized Lenovo channel.
• Gather required information: Have available the device serial numbers, model identifiers, proof of purchase, and contact details for your site locations where service will occur.
• Activate with an authorized provider: Contact Lenovo Support or your certified service partner to activate the extended service plan and align the coverage with your installation location and business hours.
• Schedule the initial visit: If on-site maintenance is required, coordinate the first service visit with the provider, outlining access instructions, power requirements, and any site-specific safety considerations.
• Prepare the site and assets: Ensure technicians have clear access to the YourDrive YourData hardware, space for any replacement components, and any necessary credentials or safety clearances to complete maintenance on-site.
• Maintain documentation: Keep service records, serial numbers, and contact information up to date to streamline future requests and ensure uninterrupted coverage throughout the 3-year term.

Frequently asked questions

• Q: What does the 24x7 on-site support cover?

  A: The 24x7 on-site support provides access to Lenovo-certified technicians who can respond to storage system issues at your location at any time. This coverage prioritizes critical failures and aims to minimize downtime by bringing repair and maintenance services directly to your site.

• Q: What is included in Parts & Labor?

  A: Parts replacement includes authorized Lenovo components required to repair YourDrive YourData storage hardware, and labor covers the technician’s time and activities needed to diagnose, repair, and restore operation. This eliminates surprise costs and simplifies budgeting for infrastructure upkeep.

• Q: How long does the service stay active?

  A: The Extended Service runs for a full 3-year term from the start date of coverage, providing ongoing protection, maintenance windows, and priority support throughout the period.

• Q: Is this service compatible with all Lenovo YourDrive YourData configurations?

  A: The plan is designed for Lenovo YourDrive YourData deployments covered under the program. Compatibility can vary by model, tier, and configuration, so confirm eligibility with your Lenovo representative or service provider at the time of purchase.

• Q: How do I get started with activation?

  A: Activation typically occurs through your Lenovo account or certified partner. After purchase, you’ll provide device details and service location information, then schedule the activation and any initial on-site appointments to ensure continuous coverage from Day 1.