Lenovo Advanced + YourDrive YourData Extended Service - 5 Year - 24x7x2 On-Site Support (DM5000h)

Experience total enterprise reliability with Lenovo Advanced + YourDrive YourData Extended Service. This five-year, 24/7 on-site maintenance plan is engineered to keep your critical storage environments up and running, minimizing downtime and maximizing productivity. Built for Lenovo’s storage platforms and YourDrive YourData integration, this service delivers rapid parts and labor support right at your doorstep, so you can focus on results rather than interruptions. Designed for data centers and mission-critical workloads, it combines a trusted service legacy with modern data protection, giving you the confidence to scale with confidence.

• Five-year protection with predictable budgeting: A long-term coverage window that helps you plan expenses without surprise maintenance costs, ensuring stable total cost of ownership for your storage investments.
• 24x7x2 hour on-site response: Around-the-clock access to expert technicians, with a guaranteed two-hour on-site response for timely maintenance and rapid restoration of service.
• Parts & Labor included: Comprehensive service that covers both replacement parts and skilled labor, so there are no hidden fees or unexpected charges to get your systems back online.
• On-site service for maximum uptime: Services delivered directly at your location, eliminating travel downtime and speeding the path to resolution for complex hardware issues.
• Seamless YourDrive YourData integration: Tailored to Lenovo’s YourDrive YourData ecosystem, ensuring coordinated support for data protection, storage management, and data availability across your environment.

Technical Details of Lenovo Advanced + YourDrive YourData Extended Service

• Service duration: 5 years of coverage from the start date of the service agreement.
• Response time: 2-hour on-site parts and labor service response to requested service events, enabling rapid remediation of issues that could impact data access or application performance.
• Availability: 24 hours a day, 7 days a week, 365 days a year, designed to support mission-critical storage workloads without gaps in coverage.
• Service scope: On-site maintenance, parts replacement, and labor for eligible Lenovo storage systems and related YourDrive YourData components.
• Site coverage: On-site support delivered at your data center, colocation facility, or enterprise location where the DM5000h storage platform is deployed.
• Compatibility: Specifically designed to align with Lenovo storage solutions and the YourDrive YourData framework, ensuring cohesive protection and streamlined incident handling.

How to install Lenovo Advanced + YourDrive YourData Extended Service

Activation and enrollment are straightforward, designed for IT teams and procurement specialists who need reliable, no-fuss protection for critical storage infrastructure. Here’s how to get started:

1) Verify eligibility: Confirm that your Lenovo storage hardware and YourDrive YourData configuration are eligible for the 5-year Extended Service plan. This typically includes the DM5000h storage platform and related components in most enterprise deployments.

2) Initiate service enrollment: Work with your Lenovo account manager or authorized reseller to initiate the service contract. Provide essential details such as serial numbers, model information, and deployment locations to ensure precise coverage mapping.

3) Define service levels: Confirm the priority, response windows, and on-site coverage area. The 24x7x2-hour on-site response is established to guarantee rapid access to skilled technicians and expedited repairs, with a clear understanding of what constitutes a reported service event.

4) Schedule installation and onboarding: Once the contract is active, schedule the onboarding with Lenovo’s field service team. They will align on-site visits with maintenance windows, inventory spare parts, and ensure technicians have remote access or on-site access as needed to diagnose and repair issues.

5) Access and escalation: Ensure your IT staff and on-call contacts are listed for seamless escalation during critical incidents. The extended service includes escalation procedures to prioritize urgent outages affecting data availability and business operations.

6) Documentation and compliance: Receive a formal service summary, including asset details, service levels, and contact information for support. Keep this documentation for audits, budgeting, and renewal planning.

7) Ongoing renewals: As you approach the end of the five-year term, engage with Lenovo to review renewal options, possible upgrades to newer service tiers, or integration with additional YourDrive YourData features to maintain continuity of protection.

What makes this service stand out

The Lenovo Advanced + YourDrive YourData Extended Service is built to deliver more than a fix—it’s about proactive protection and consistent performance. By combining rapid on-site response with comprehensive coverage of parts and labor, this plan reduces risk and helps organizations maintain compliance, meet uptime SLAs, and safeguard critical data workflows. The YourDrive YourData integration means your storage environment benefits from a unified support approach that aligns hardware maintenance with data protection features, so you don’t have to juggle multiple vendors or service credits. In addition, the service’s long five-year horizon makes budgeting easier while providing a stable support foundation that scales with your data growth and evolving storage needs.

For IT leaders, this extended service translates into operational resilience. In the event of a component failure on the DM5000h platform or related YourDrive YourData elements, you’ll receive rapid dispatch of qualified technicians, on-site evaluation, and swift replacement of failed parts. Labor costs are included, so you won’t be surprised by service invoices during critical repair windows. In short, it’s peace of mind, designed to keep your data-first workloads uninterrupted and your teams focused on strategic initiatives rather than hardware concerns.

Who should consider Lenovo Advanced + YourDrive YourData Extended Service

Any organization relying on Lenovo storage solutions for regional or global operations can benefit from this Extended Service plan. It is especially valuable for environments where data availability is non-negotiable—financial services, healthcare, e-commerce, and manufacturing. The 24x7 coverage ensures that even during non-business hours, issues are addressed promptly, minimizing the risk of downtime. If your data center uses the DM5000h storage platform alongside YourDrive YourData, this service provides a cohesive protection layer that aligns hardware maintenance with data protection and operational continuity.

The five-year duration is ideal for customers seeking consistent protection through mid-cycle hardware refreshes or capacity expansions. It reduces the administrative overhead of renewing separate maintenance contracts and ensures that your storage infrastructure remains current with the latest service commitments. By consolidating hardware coverage with data environment support, Lenovo’s Extended Service helps you avoid gaps between warranty expiration and ongoing maintenance while preserving service quality and response reliability.

Frequently asked questions

Q: What exactly is included in the 5-year Lenovo Advanced + YourDrive YourData Extended Service?
A: It includes on-site maintenance, parts and labor coverage, 24x7 support, and a guaranteed two-hour on-site response window for eligible incidents, specifically designed to support Lenovo storage systems and YourDrive YourData components over a five-year term.

Q: How fast is the on-site response time?
A: The service guarantees a two-hour on-site response for parts and labor from the time a service request is reported, ensuring rapid resolution for critical storage issues.

Q: Is the service available outside business hours?
A: Yes. The plan provides 24x7 coverage, meaning assistance is available around the clock, every day of the year, to minimize downtime for essential storage workloads.

Q: Does this service cover all parts required for DM5000h storage systems?
A: Coverage includes parts and labor for eligible components as specified in the service contract. It is designed to address common failure modes within Lenovo storage and YourDrive YourData configurations to restore functionality quickly.

Q: How do I enroll or renew this service?
A: Enrollment is handled through your Lenovo account manager or an authorized reseller. You’ll provide device details, model information (such as the DM5000h), and deployment locations. Renewal discussions typically occur before the term ends, offering options to extend or upgrade service levels according to your evolving needs.

Q: Can this service be combined with other Lenovo support programs?
A: Yes. The Lenovo Advanced + YourDrive YourData Extended Service can be integrated with other Lenovo reliability and data protection offerings to create a comprehensive service suite that matches your enterprise strategy and compliance requirements.

Q: What happens if a part is back-ordered?
A: If a required part is temporarily unavailable, Lenovo’s service team coordinates with you to arrange alternate interim solutions where feasible and provides a timeline for the arrival and installation of the correct part, maintaining as much uptime as possible.