Lenovo Advanced + YourDrive YourData Post Warranty - 1 Year On-Site Maintenance Plan

Unlock steady performance and reliable protection even after the standard warranty with Lenovo Advanced + YourDrive YourData Post Warranty. This dedicated 1-year on-site maintenance plan is designed to minimize downtime, defend data integrity, and maximize productivity across your Lenovo ecosystem. Combining rapid on-site response, comprehensive parts and labor coverage, and around-the-clock support, this program delivers a dependable assurance solution that keeps your critical systems operating at peak efficiency. Whether you manage a small office, a large enterprise, or a distributed workspace, the Post Warranty plan provides predictable budgeting, proactive care, and the confidence to focus on business growth instead of hardware concerns.

• Unmatched on-site coverage with rapid 2-hour response: When issues arise, the plan prioritizes speed and precision. A trained Lenovo technician arrives on-site within 2 hours to diagnose, replace parts if needed, and complete repairs, minimizing downtime and keeping your operations moving forward. This rapid response is designed to reduce disruption during peak business periods and ensure that your mission-critical devices return to full functionality quickly. The combination of on-site visits and fast parts service helps you maintain productivity even as workloads intensify.
• 24/7 support and proactive maintenance to protect productivity: The Post Warranty program offers around-the-clock access to expert support, ensuring that help is available whenever you need it. Beyond reactive fixes, the plan includes proactive maintenance that helps prevent issues before they impact performance. Regular check-ins, firmware and driver verifications, and health assessments keep your Lenovo devices aligned with best practices, reducing the likelihood of unexpected outages and extending the lifespan of your hardware investment.
• Parts replacement included to simplify budgeting and inventory: With parts and labor covered under the plan, you won’t incur separate costs for eligible components when service is needed. This inclusive approach helps you better forecast IT expenditures, avoid surprise bills, and reduce the burden of maintaining a large spare-parts inventory. By streamlining replacements and ensuring availability of essential components, the program supports faster restorations and steadier budgets across the fiscal year.
• One-year duration for long-term reliability and predictable budgeting: The 12-month term is designed to align with enterprise planning cycles, offering a clear window of ongoing protection and maintenance. This duration supports gradual workforce scaling, seasonal business fluctuations, and the need for consistent support as your organization grows. Leveraging a single, straightforward annual agreement also simplifies administration, renewals, and vendor coordination, so IT teams can allocate resources to strategic projects rather than contract administration.
• YourDrive YourData integration for enhanced protection and performance: This service package is tailored to complement Lenovo devices and YourDrive YourData capabilities, delivering a holistic approach to hardware reliability and data protection. By pairing on-site maintenance with data-preserving practices, the plan helps safeguard critical workloads, maintain data integrity during repairs, and ensure that system performance remains aligned with operational requirements. The result is a cohesive support experience that minimizes risk and maximizes uptime across your Lenovo environment.

Technical Details of Lenovo Advanced + YourDrive YourData - Post Warranty - 1 Year

• Service type: Post-warranty on-site maintenance with parts and labor coverage.
• Duration: 1 year of service from activation, designed to bridge the gap after standard warranty expiration.
• Response time: 2 hours for on-site parts and labor service to reduce downtime and accelerate issue resolution.
• Support availability: 24x7 access to technical assistance, ensuring help is available at any time to fit demanding schedules and global operations.
• On-site coverage: On-site service provided to eligible Lenovo devices and environments, with a focus on rapid restoration of functionality.
• Inclusions: Parts replacement when required, labor to complete repairs, and preventive maintenance activities as part of standard service cadence.
• Protection scope: Designed to protect productivity for devices under the YourDrive YourData ecosystem, emphasizing reliability, performance, and data-centric integrity during service.
• Administration: Simple activation and streamlined service management to help IT teams maintain oversight without adding complexity to procurement.

How to install Lenovo Advanced + YourDrive YourData - Post Warranty - 1 Year

• Step 1: Confirm eligibility and gather device identifiers (serial numbers, model names, and current warranty status) to ensure the plan applies to your Lenovo equipment and YourDrive YourData integration needs.
• Step 2: Contact Lenovo Support or your authorized Lenovo reseller to initiate activation. Provide key details about your devices, site locations, and preferred service windows to tailor on-site visits to your environment.
• Step 3: Schedule the initial service window and prepare the installation site. Ensure accessibility for technicians, secure entry procedures, and any safety requirements are communicated in advance to avoid delays during on-site visits.
• Step 4: On-site technician activation and preventive maintenance kickoff. The technician performs standard checks, drivers and firmware verification, and any required parts replacements, with labor included as part of the service.
• Step 5: Validate issue resolution and update service records. Establish a maintenance cadence for the remainder of the 1-year term, including reminders for routine checkups and potential software or firmware updates aligned with YourDrive YourData best practices.

Frequently asked questions

• What is covered by Lenovo Advanced + YourDrive YourData Post Warranty?

  The plan provides on-site maintenance with parts and labor coverage for a full year after the standard warranty ends. It includes a 2-hour on-site response time and 24x7 support to minimize downtime and protect system performance, particularly for devices integrated with YourDrive YourData capabilities.

• What is the response time and service approach?

  In the event of an issue, a technician is dispatched for on-site service within 2 hours, with parts and labor covered under the plan. This rapid response approach helps limit downtime and maintain productivity even after warranty expiration.

• Is the service available for all Lenovo devices globally?

  On-site maintenance is delivered where Lenovo supports your devices. Availability may vary by region and device type, so it’s best to confirm regional coverage and scheduling options with your Lenovo representative or service partner.

• Are parts and labor really included at no extra cost?

  Yes. The plan includes covered parts replacement and labor as part of the service. This inclusive approach reduces the need for separate procurement and helps simplify budgeting for hardware repairs during the 1-year term.

• How does this plan support data protection and YourDrive YourData?

  The Post Warranty plan is designed to align with YourDrive YourData practices, prioritizing reliability and timely maintenance to protect data integrity during service. Regular maintenance and careful component replacements help minimize data disruption and maintain system performance.