Lenovo Advanced + YourDrive YourData Premier Support - Extended Service (3-Year On-Site Coverage)

Unlock maximum uptime for your Lenovo environment with the Lenovo Advanced + YourDrive YourData Premier Support — an extended service plan designed for businesses that demand reliability, fast issue resolution, and predictable costs. This comprehensive 3-year program combines 24/7 access to expert technical support with 2-hour on-site response and parts & labor coverage, delivering hands-on maintenance and rapid problem resolution right where you need it. Integrated with YourDrive YourData, this service helps safeguard critical data workflows while keeping hardware performing at peak efficiency. Whether you’re running enterprise servers, workstations, or storage arrays, this plan is engineered to minimize downtime, maximize productivity, and extend the lifespan of your Lenovo technology.

• Around-the-clock support with 24/7 access to Lenovo engineers and specialists, ensuring help is available whenever you need it.
• 2-hour on-site response for timely starts to service engagements, so critical issues are addressed quickly and downtime is limited.
• 3-year coverage provides stable, predictable budgeting and long-term protection for your Lenovo ecosystem, including maintenance and proactive care.
• On-site maintenance and parts replacement with labor included, reducing the burden of unexpected hardware failures and keeping systems running smoothly.
• YourDrive YourData integration enhances data protection workflows and recovery readiness, helping safeguard your information assets as part of the hardware service.

Technical Details of Lenovo Advanced + YourDrive YourData + Premier Support - Extended Service - 3 Year

• Service type: Premier Support - Extended Service
• Duration: 3 years of coverage
• Response time: 2-hour parts-and-labor on-site service response
• Support level: 24x7 access to Lenovo technicians for hardware and storage-related issues
• Inclusions: On-site maintenance, parts replacement, and labor
• On-site availability: Field service engineers visit your location to perform repairs and maintenance
• Data protection integration: YourDrive YourData is integrated to support data protection workflows and recovery readiness
• Best for: Lenovo systems requiring proactive maintenance and rapid on-site support to minimize downtime

How to install Lenovo Advanced + YourDrive YourData + Premier Support - Extended Service - 3 Year

• 1. Verify eligibility Confirm your device model, serial/asset numbers, and that YourDrive YourData features are compatible with Premier Support enrollment.
• 2. Purchase and register Acquire the Extended Service plan through your Lenovo reseller or Lenovo support portal, then register the service to link it to your specific devices.
• 3. Prepare service details Gather pertinent information such as SKU/UPC, location, and access instructions to facilitate rapid scheduling of on-site visits.
• 4. Schedule the first on-site visit Work with Lenovo support to arrange the initial on-site appointment, ensuring the technician has access to the affected hardware and any required storage components.
• 5. Activate service during the visit During the on-site visit, the technician will perform maintenance, replace any failing parts, and confirm YourDrive YourData integration is functioning as intended.
• 6. Document and follow up After service, receive a service report detailing actions taken, parts replaced, and recommendations for preventive care to sustain long-term reliability.

Frequently asked questions

• What does Lenovo Advanced + YourDrive YourData Premier Support include? It provides 24/7 access to Lenovo engineers, a 2-hour on-site response, 3-year coverage, on-site maintenance, parts replacement with labor, and integration with YourDrive YourData to support data protection and recovery workflows.
• Is the service available for all Lenovo devices? The plan is designed for eligible Lenovo servers, storage, and workstation configurations that support YourDrive YourData integration; eligibility is confirmed during enrollment.
• How does the 2-hour on-site response work? When you open a service case, Lenovo commits to a 2-hour initial on-site arrival window (subject to scheduling and location feasibility), after which technicians begin maintenance or repair work.
• Does the plan cover parts and labor? Yes. Parts replacements are included, and labor is covered as part of the service, helping reduce unexpected out-of-pocket costs.
• Can the service be renewed or extended beyond 3 years? Renewal options may be available through Lenovo sales; contact your Lenovo representative for available terms and pricing.