Lenovo Committed Advanced + YourDrive YourData + Premier Support - Extended Service - 5 Year - Service

Lenovo Committed Advanced + YourDrive YourData + Premier Support offers a comprehensive extended service plan designed specifically to cater to your technical support needs over a five-year duration. This service package ensures you get uninterrupted support and maintenance for your Lenovo devices, allowing you to focus on your work without the worry of technical disruptions. With features like on-site support and a quick response time, you'll enjoy peace of mind knowing that expert help is always just a call away.

• Comprehensive 5-Year Service Plan: Enjoy extensive support with a five-year duration that ensures maximum efficiency and reliability for your devices.
• 24 x 7 Availability: Our support services are available around the clock, ensuring you have access to help whenever you need it, day or night.
• On-site Support: Limit downtime to the absolute minimum with our prompt on-site assistance, allowing you to continue your work without interruption.
• Defective Media Retention: Keep your defective media for analysis or compliance with our retention service, providing you with additional security and peace of mind.
• Quick 6-Hour Repair Response: Our 6-hour repair service response time ensures you receive the support you need swiftly, getting you back up and running in no time.

Technical Details

• Service Duration: 5 Years
• Support Level: Premier Support
• Service Hours: 24 x 7
• Response Time: 6-Hour Repair
• Service Type: On-site Maintenance (Parts & Labor Included)

How to Install

Installing the Lenovo Committed Advanced + YourDrive YourData + Premier Support Extended Service is seamless. Simply purchase the service through the Lenovo website or authorized reseller. After your purchase, you will receive a confirmation email with your service details. In case of a technical issue, contact Lenovo support, and a technician will guide you through the required steps for scheduling on-site service or remote assistance.

Frequently Asked Questions

1. What does the Premier Support include?

Premier Support provides you with 24 x 7 access to expert technicians, on-site repairs, and a range of support options tailored to your needs.

2. Is defective media retention necessary?

Defective media retention is not mandatory, but it is beneficial if you need to retain your defective devices for compliance or further analysis.

3. How quickly can I expect a response for repairs?

You can expect a response within 6 hours for repairs, ensuring minimal downtime for your operations.

4. Can I upgrade my service during the 5-year period?

Yes, you may have the option to upgrade your service plan. Contact Lenovo support for more details on available upgrades.

5. What should I do if I encounter a problem outside of business hours?

With 24 x 7 support, you can reach out to Lenovo support at any time, and a technician will assist you, regardless of the hour.