Lenovo Committed Essential + YourDrive YourData + Premier Support – Extended Service (5 Year) On-Site Coverage

Protect your Lenovo investment with a comprehensive extended service plan that combines Premier Support, YourDrive YourData, and Defective Media Retention. This five-year, on-site coverage is designed to keep critical systems online, minimize downtime, and safeguard your data across proactive maintenance, rapid repairs, and dedicated support. With 24/7 availability, authorized parts, and a focus on reliability, this service helps businesses maximize uptime and extend the life of their hardware while keeping ownership costs predictable.

• Five-year coverage with Lenovo Premier Support, delivering expert hardware and software assistance on-site when and where you need it.
• 24x7 on-site response and scheduling to minimize disruption during incidents and ensure rapid restoration of service.
• YourDrive YourData protection package included, featuring secure data handling and continuity measures designed to safeguard critical information.
• On-site maintenance visits, proactive diagnostics, firmware updates, and preventive care to optimize performance and extend device life.
• Parts and labor are included, reducing unexpected repair costs and simplifying budgeting for maintenance and uptime needs.

Technical Details of Lenovo Committed Essential + YourDrive YourData + Premier Support

• Service type: Extended Service with Premier Support for Lenovo devices and infrastructure
• Duration: 5 years of continuous coverage from the start date of service
• Delivery model: On-site support with 24x7 service availability to minimize downtime
• Protection features: YourDrive YourData program paired with Defective Media Retention for drive failures
• Inclusions: Maintenance, Parts & Labor, and a rapid repair service response to incidents
• Availability: Global coverage for compatible Lenovo products and configurations

How to install Lenovo Committed Essential + YourDrive YourData + Premier Support

• Step 1: Verify eligibility and identify the applicable Lenovo devices and configurations that qualify for the Extended Service plan.
• Step 2: Activate or purchase the service through your Lenovo account, a certified Lenovo partner, or an authorized reseller.
• Step 3: Coordinate scheduling with a Lenovo-certified technician to initiate on-site enrollment and confirm scope of coverage, response times, and escalation procedures.
• Step 4: Review and agree to the Defective Media Retention terms and YourDrive YourData protections, ensuring data handling and retention expectations are clear.
• Step 5: Access the Lenovo support portal for ticketing, proactive monitoring, reminders, and ongoing service management to keep your environment protected.

Frequently asked questions

• Q: What does the YourDrive YourData component provide?

  A: YourDrive YourData pairs data protection with Premier Support, including secure data handling processes and Defective Media Retention to support drive failures and data continuity in supported configurations.

• Q: Is on-site support available 24/7?

  A: Yes. The 5-year Extended Service with Premier Support includes around-the-clock on-site assistance to minimize downtime and keep critical systems available.

• Q: How long does the coverage last?

  A: The service extends for five years from the start date of service, providing long-term protection and predictable budgeting for maintenance and uptime.

• Q: Are parts and labor included in the plan?

  A: Yes. The plan covers both parts and labor for authorized repairs, helping manage costs and reduce scheduling friction during maintenance events.

• Q: How do I activate or enroll in the program?

  A: Activation typically occurs through your Lenovo account or via an authorized partner. A Lenovo technician may assist with enrollment steps, scheduling, and establishing service levels.