Description
Introducing the Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support, an all-inclusive extended service plan designed to provide unparalleled support and maintenance for your Lenovo devices. With a commitment to keeping your system optimally maintained, this service package not only extends your device's longevity but enhances performance and reliability. Enjoy peace of mind knowing that your technology is backed by professional support available 24/7, ensuring that you can focus on what truly matters – your work.
- 24/7 On-Site Support: Access expert technicians any time of the day or night. With around-the-clock support, you won't have to wait long for assistance, minimizing downtime and ensuring your systems operate smoothly.
- 2-Hour Response Time: Experience rapid service with a guaranteed two-hour response for parts and labor. This quick turnaround helps keep your operations running efficiently, providing you with reliable solutions when you need them most.
- Defective Media Retention Service: Enjoy peace of mind with our defective media retention policy, which allows you to keep faulty parts for your assessment or secure data handling, ensuring that your sensitive information is protected.
- Predictable Total Cost of Ownership: Simplify your budgeting with our predictable service costs. The Lenovo Committed Service provides transparency in service expenses, making financial planning straightforward and hassle-free.
- Parts and Labor Service: Minimize inventory costs with our inclusive parts and labor service. By covering the expenses of necessary repairs and replacements, you can focus on your core business without worrying about unexpected costs.
Technical Details of Product
- Service Type: Advanced Service + YourDrive YourData + Premier Support
- Service Duration: 3 Years
- Availability: 24 x 7 x 2 Hour On-Site Support
- Service Coverage: Maintenance, Parts & Labor
- Defective Media Retention: Included
How to Install
To activate your Lenovo Committed Service Advanced Service, follow these simple steps:
- Purchase the service package through an authorized Lenovo retailer or the Lenovo website.
- Receive your service confirmation via email with your unique service ID.
- Contact Lenovo support at any time using the contact information provided in your confirmation email.
- Provide your service ID to initiate your on-site support or access to remote assistance.
Frequently Asked Questions
Q: What is included in the service?
A: The Lenovo Committed Service includes 24/7 on-site support, a 2-hour response time for parts and labor, defective media retention, and a predictable total cost of ownership over the service duration.
Q: How long does the service last?
A: This service is valid for three years from the purchase date, providing you with extended support and maintenance for your Lenovo device.
Q: Is there a limit to the number of service calls I can make?
A: There is no limit to the number of service calls you can make during your service coverage period, allowing you to receive assistance whenever necessary.
Q: Can I transfer my service to another device?
A: This service is tied to your specific device; however, you may inquire with Lenovo support about any options available for transferring service to a new device.
Q: How do I contact support?
A: You can contact Lenovo support via the phone number or email provided in your service confirmation email. Support is available 24/7 for your convenience.
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