Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

Introducing the Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service. This comprehensive service plan is designed to provide you with peace of mind, ensuring that your Lenovo investment is protected with reliable support and maintenance. With unparalleled coverage and swift response times, Lenovo's service offering is tailored for both personal and business users who seek efficiency and reliability in their technology solutions.

• 24/7 Support Availability: Enjoy around-the-clock support with our 24 x 7 x 2 Hour on-site maintenance service. No matter the time of day, our team is ready to assist you quickly and efficiently.
• On-Site Service: Receive valuable support right at your doorstep. Our expert technicians come to you, eliminating the need for you to travel and ensuring that your device is serviced with minimal disruption to your work or personal life.
• Defective Media Retention: With our defective media retention service, you can confidently manage your data with peace of mind. This feature ensures that you retain ownership of your defective drives while still receiving a replacement, enhancing your data security.
• Rapid Response Time: Our parts and labor service characteristics offer a swift 2-hour response time for any issues that arise. This ensures that you can resume your operations without prolonged downtime, enhancing productivity.
• Comprehensive Coverage: Enjoy a full 3-year service duration, providing you with long-term support and reliable maintenance. This extended service plan safeguards your Lenovo device, guaranteeing maximum efficiency and precise results over the years.

Technical Details

• Service Type: Advanced Service
• Duration: 3 Years
• Support Availability: 24/7
• Response Time: 2 Hours
• Service Location: On-Site
• Parts Included: Yes
• Labor Included: Yes
• Defective Media Retention: Yes

How to Install

Installing the Lenovo Committed Service is simple and straightforward:

1. Purchase the service plan through authorized Lenovo retailers or directly from the Lenovo website.
2. Upon purchase, you will receive a confirmation email with your service agreement details.
3. For immediate assistance, contact Lenovo support using the information provided in your service confirmation.
4. In the event of a hardware issue, a technician will be dispatched to your location within the specified response time to conduct repairs and maintenance.

Frequently Asked Questions

• What does the Lenovo Committed Service cover?

  This service covers on-site repairs, parts replacement, and support for any technical issues that may arise during the service duration, ensuring your device operates smoothly.

• How do I initiate a service request?

  You can initiate a service request by contacting Lenovo support directly via the phone number or email provided in your service agreement.

• Is defective media retention included in the service?

  Yes, the service includes defective media retention, allowing you to keep your defective drives while receiving replacements for them.

• What is the average response time for service requests?

  The average response time is within 2 hours, ensuring minimal downtime for your devices.

• Can I transfer my service agreement to a new device?

  Service agreements are typically tied to the original device, but you can contact Lenovo support for specific transfer options.