Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

The Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support is designed to provide unparalleled support and reliability for your Lenovo products. With an extended service plan of three years, this comprehensive service package offers peace of mind through 24/7 support and rapid on-site assistance. Whether it's for your home or business, you can rely on this service to keep your devices functioning optimally and efficiently.

• 24/7 Support: Enjoy round-the-clock access to professional support. No matter the time, assistance is just a call away.
• 2-Hour Response Time: Experience swift service with a guaranteed two-hour response time for parts and labor, ensuring minimal downtime for your operations.
• On-Site Maintenance: Receive on-site support to address issues quickly without the hassle of sending your device away for repairs.
• Defective Media Retention: Keep your sensitive data secure with the Defective Media Retention service included in this package, allowing you to resolve issues without losing important information.
• Cost-Effective Parts and Labor: This service minimizes inventory costs while maximizing dependability, ensuring that you have the necessary components on hand without overstocking.

Technical Details of the Product

• Service Duration: 3 Years
• Support Type: Premier Support
• Service Availability: 24/7
• Response Time: 2 Hour On-Site Service
• Included Services: Defective Media Retention, Parts & Labor

How to Install

To activate your Lenovo Committed Service Advanced Service package, follow these simple steps:

1. Purchase the service package from an authorized Lenovo retailer or through the Lenovo website.
2. Upon purchasing, you will receive a confirmation email with your service activation code.
3. Log in to the Lenovo support portal and enter your activation code to register your service.
4. Once registered, you will be able to access 24/7 support and schedule any necessary on-site maintenance.
5. Keep your service details handy for easy reference when you need to reach out for support.

Frequently Asked Questions

• What does the Lenovo Committed Service include?
  This service includes 24/7 support, two-hour response times for parts and labor, on-site maintenance, and defective media retention.
• How can I contact support?
  You can contact Lenovo support through the support portal, via phone, or through the Lenovo mobile app.
• Is there a limit to the number of service requests?
  No, you can reach out for support as often as needed during the service duration.
• Can I transfer the service to another device?
  This service is specifically tied to the device registered during activation and is not transferable.
• What happens if my device cannot be repaired on-site?
  If on-site repairs are not possible, Lenovo will provide further instructions, which may include shipping the device to a service center.