Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support - Post Warranty - 1 Year - Warranty

The Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support is the ultimate solution for those looking to extend the lifespan and reliability of their Lenovo devices. This post-warranty service plan offers a comprehensive suite of features designed to meet the needs of both individual users and businesses. With a focus on minimizing downtime and enhancing productivity, you can rest easy knowing that your technology is in capable hands.

• 24/7 On-site Support: Get peace of mind with around-the-clock access to expert support. Our on-site technicians are available 24 hours a day, 7 days a week, ensuring that you receive immediate assistance whenever you need it.
• 2-Hour Response Time: Experience the benefit of a rapid response time with parts and labor service that typically arrives within just 2 hours. This means that any issues you face can be resolved quickly, minimizing disruptions to your workflow.
• Defective Media Retention: With our Defective Media Retention service, you can retain your old drives and media. This service safeguards your sensitive data while allowing you the flexibility to replace faulty components without the hassle of data loss.
• Comprehensive Coverage: Our service plan covers both parts and labor, ensuring that all necessary repairs and replacements are handled efficiently. This comprehensive approach guarantees that you won’t incur unexpected costs, enhancing your overall satisfaction.
• 1-Year Service Duration: Our 1-year warranty provides you with a dependable safety net for your Lenovo devices. This extended coverage ensures you can rely on consistent performance and support for an entire year.

Technical Details of the Product

• Service Type: Advanced Service
• Support Type: Premier Support
• Service Duration: 1 Year
• Response Time: 2 Hours
• Support Availability: 24 x 7
• Coverage: On-site Maintenance, Parts & Labor
• Defective Media Retention: Yes

How to Install

Installing the Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support is a straightforward process:

1. Purchase the service package through Lenovo’s official website or authorized retailers.
2. Receive your confirmation email with instructions and your service agreement details.
3. If you encounter any issues, contact Lenovo support using the information provided in your confirmation email.
4. Keep your service agreement handy, as it will contain essential details needed for support requests.

Frequently Asked Questions

1. What is covered under the Lenovo Committed Service?

This service covers on-site support, parts, and labor for your Lenovo devices, along with the Defective Media Retention service.

2. How quickly can I expect a technician to arrive?

Our plan includes a 2-hour response time to ensure quick resolution of issues.

3. Is there a limit to the number of service requests I can make?

No, as long as the service remains valid, you can request support as often as necessary within the terms of your warranty.

4. Can I use this service for multiple devices?

This service is typically linked to a specific device. For multiple devices, separate service agreements will be required for each.

5. How do I renew my service after one year?

You will receive notifications regarding renewal approximately 30 days before the expiration of your current service. Follow the instructions in those notifications to renew.