Lenovo Committed Service: Advanced On-site Premier Support for Post-Warranty Devices

Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support is a comprehensive post-warranty protection plan designed to keep your business running smoothly long after the manufacturer’s warranty has expired. This 1-year coverage combines strategic on-site support, fast response times, and data-centric safeguards to minimize downtime, protect critical information, and extend the useful life of Lenovo devices. With 24/7 availability, a guaranteed 2-hour on-site response, and coverage for parts and labor, you receive enterprise-grade service that aligns with business continuity goals. The inclusion of YourDrive YourData adds a data-aware layer to protection, while the defective media retention service ensures you can retain failed drives for thorough assessment and recovery if needed. In short, this is a reliable, cost-effective way to maintain peak performance, preserve data integrity, and empower your IT team to focus on strategic initiatives rather than hardware interruptions.

• 24 x 7 availability with a guaranteed 2-hour on-site response, ensuring rapid support during critical business hours and after-hours incidents.
• On-site service delivered by Lenovo-certified technicians who bring specialist knowledge, proven tooling, and a deep understanding of Lenovo hardware and configurations.
• Comprehensive maintenance coverage that includes both parts and labor, reducing unexpected out-of-pocket expenses and simplifying budget planning.
• Defective Media Retention service that lets you keep failed drives for data recovery, forensics, or compliance investigations without immediate replacement pressure.
• YourDrive YourData integration adds data-management safeguards and streamlined data-handling practices that protect you during maintenance and repairs.

Technical Details of Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support - Post Warranty

Technical details describe how this post-warranty protection works in practice, what is included, and how it benefits your IT environment. The service is designed for post-warranty devices and provides rapid, reliable access to Lenovo expertise for maintenance, repairs, and data integrity. The plan emphasizes on-site execution, ensuring that technical issues are diagnosed and resolved where your devices operate. It also pairs data-centric protections with hardware service to minimize the risk of data loss during service events. The following specifications summarize the core capabilities of this offering:

• Service Type: Post Warranty, 1-year coverage
• Response Time: 2-hour on-site response window for parts and labor
• Support Window: 24 x 7 x 2-hour availability
• Delivery Method: On-site visits by Lenovo-certified technicians
• Maintenance Coverage: Parts and labor included for eligible repairs and preventive maintenance
• Data Safeguards: Includes YourDrive YourData features for data protection and management during service events
• Defective Media Retention: Defective drives can be retained for data recovery or review, as permitted by policy
• Device Scope: Applicable to Lenovo devices and configurations covered by the contract terms
• Support Access: Priority access to Lenovo support engineers and diagnostic resources

How to install Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support

• Step 1: Confirm eligibility and device compatibility with the Lenovo enterprise services portal or your Lenovo account manager.
• Step 2: Sign in to the Lenovo service portal and access the YourDrive YourData-enabled service package associated with your devices.
• Step 3: Register each device by entering the serial number and the service SKU to bind the contract to the correct hardware assets.
• Step 4: Choose the preferred service window and schedule the on-site appointment time that minimizes disruption to your operations.
• Step 5: A Lenovo-certified technician visits on-site to activate coverage, perform a device assessment, implement preventive maintenance, and configure any required data-handling safeguards.

Frequently asked questions

• Q: What does “Post Warranty” cover exactly? A: It provides 24 x 7 access to Lenovo support, with a guaranteed 2-hour on-site response and inclusive parts and labor for maintenance and repairs after the manufacturer’s warranty has expired.
• Q: What is YourDrive YourData? A: YourDrive YourData is a Lenovo service feature focused on data protection and management during service events, helping you safeguard data and simplify recovery workflows.
• Q: Are defective drives retained under this service? A: Yes. The Defective Media Retention component allows you to retain failed drives for data recovery, forensic analysis, or internal investigation, in accordance with policy terms.
• Q: Does the service cover international or multi-site deployments? A: Coverage is regionally defined. Please consult your Lenovo account manager for region-specific terms and availability.
• Q: How do I initiate service or file a claim? A: Contact Lenovo Support via the enterprise portal or your assigned account manager, provide the device serial numbers, service SKU, and preferred appointment window to initiate a service call.
• Q: What if a replacement part is required? A: Parts and labor are included for covered repairs under the 1-year term. Lenovo uses genuine parts and completes the repair on-site or via remote diagnostics as contract terms allow.
• Q: Can I upgrade or extend this plan? A: Yes. Depending on your Lenovo licensing and regional options, you can upgrade or extend coverage to extend the benefits beyond the initial 1-year term.