Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support - Post Warranty, 1 Year

Protect your Lenovo investments beyond the manufacturer warranty with a comprehensive post-warranty service that blends Advanced Service, YourDrive YourData, and Premier Support. This 1-year plan is crafted to minimize downtime, safeguard critical data, and keep your devices performing at peak efficiency. With around-the-clock support and rapid on-site response, you gain access to Lenovo experts who diagnose, repair, and restore operations quickly, so your business stays productive no matter the challenge. The program’s on-site maintenance, parts and labor coverage, and defective media retention deliver peace of mind, ensuring reliable performance and predictable costs long after the original warranty ends.

• 24x7 with a 2-hour on-site response — Around-the-clock access to Lenovo engineers and a guaranteed rapid on-site visit window to resolve issues fast and minimize downtime.
• Defective Media Retention — Secure handling of failed drives and media, allowing data retention and streamlined recovery while replacements are arranged.
• On-site support by certified experts — Skilled technicians come to your location to diagnose, repair, and restore systems, reducing the need for device transport and escalation.
• Parts & Labor coverage — Comprehensive maintenance that covers replacement parts and labor, delivering reliable upkeep and predictable budgeting.
• 1-year duration for dependable results — A full year of durable post-warranty protection to maintain performance, uptime, and service continuity across eligible devices.

Technical Details

• Service type: Post-Warranty coverage combining Lenovo Advanced Service, YourDrive YourData, and Premier Support
• Coverage model: On-site maintenance with 24x7 support and rapid 2-hour response
• Response time: 2-hour on-site service for qualifying incidents to ensure quick resolution
• Support scope: Hardware maintenance, expert on-site troubleshooting, and guidance from Premier Support engineers
• Data protection feature: Defective media retention to preserve data while media issues are managed
• Duration: 1 year of service from the start date of coverage

How to install Lenovo Committed Service

1. Confirm eligibility — Verify that your device or fleet qualifies for post-warranty Lenovo Committed Service, including YourDrive YourData and Premier Support components.
2. Gather device details — Prepare essential information such as device model, serial numbers, SKUs/UPCs, and current warranty status to facilitate activation.
3. Purchase or authorize the plan — Complete the service purchase or authorize activation through your Lenovo account representative, authorized reseller, or enterprise administrator.
4. Activate the contract — Activate the service in the Lenovo portal or through your company’s procurement system, ensuring the contract aligns with the correct devices and coverage dates.
5. Schedule onboarding — Coordinate an onboarding call or on-site visit as needed to configure service settings, confirm escalation contacts, and establish preferred on-site visit windows.
6. Prepare for on-site visits — Ensure access to affected devices, provide any required network or security approvals, and share the relevant maintenance contacts for swift triage.
7. Ongoing management — Maintain up-to-date device inventories and monitor service performance dashboards (if available) to ensure continuous coverage and timely renewals.

Frequently asked questions

What is included in Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support?

This post-warranty package combines Lenovo’s Advanced Service with YourDrive YourData data protection and Premier Support access. It provides 24x7 support, rapid 2-hour on-site response, on-site technician visits, parts and labor for maintenance, and defective media retention to protect data while issues are resolved. The plan spans a full year, delivering dependable coverage after the original warranty expires.

Which devices are covered by this plan?

The plan is designed for Lenovo devices that have exited the manufacturer’s standard warranty. Coverage typically applies to eligible hardware under the terms of the post-warranty agreement and can extend across a fleet of devices as specified in the contract. Always review the plan details to confirm device eligibility and included components such as YourDrive YourData and Premier Support.

What does the 2-hour on-site response time mean in practice?

The 2-hour on-site response guarantees that a qualified Lenovo technician is scheduled to arrive at your location within two hours of a reported incident, weather, and access permitting. This fast response is intended to minimize downtime and accelerate problem resolution, especially for critical systems and workloads.

Is data protected during defective media retention?

Yes. Defective media retention ensures that failed drives or media can be securely retained for data preservation and recovery while replacements are arranged. This feature helps protect important information and reduces risk during maintenance or hardware replacements.

How long does the post-warranty coverage last?

The coverage duration is 1 year from the start date of the post-warranty service. After that period, you may renew or upgrade to a new support plan, depending on Lenovo’s available options for your devices and region.

How do I activate or renew this service?

Activation typically involves purchasing the plan or obtaining authorization through your Lenovo account or authorized reseller, followed by contract activation in the Lenovo service portal. Renewal, if applicable, can usually be managed through your Lenovo account or via your enterprise procurement channel before the current term ends.

What if I need a renewal after the 1-year term?

Lenovo offers renewal and upgrade options for continuing post-warranty support. Renewal terms, pricing, and coverage specifics vary by device, location, and the chosen service tier. Contact your Lenovo representative or partner to explorerenewal possibilities and tailor the coverage to your evolving IT environment.

How does this plan integrate with YourDrive YourData?

YourDrive YourData integration provides data protection and recovery considerations as part of the overall service package. It complements on-site maintenance by adding data-oriented safeguards, ensuring that media issues and data integrity are addressed promptly alongside hardware repair and replacement.

Can I customize the plan for a larger fleet or mixed environments?

Yes. Lenovo Committed Service is designed to accommodate fleets of varying sizes and mixed environments. Contact your Lenovo sales representative to discuss volume pricing, coverage levels, and tailored terms that align with your organization’s unique infrastructure, locations, and service-level requirements.

Choosing Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support for post-warranty needs creates a cohesive reliability strategy. It combines rapid on-site expertise, data protection features, and comprehensive parts-and-labor coverage into one predictable package. By aligning with 24x7 support, a defined 2-hour response window, and a one-year term, the plan helps organizations reduce downtime, extend the lifespan of Lenovo assets, and maintain strong performance across critical workloads. If your business relies on Lenovo hardware for daily operations, this consolidated service offering can simplify maintenance planning, streamline escalation paths, and provide a clear path to sustained system health well beyond the original warranty period.