Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support - Post Warranty - 1 Year

Protect your Lenovo investment with a comprehensive post-warranty service package that blends advanced, proactive support with data protection and premier coverage. Lenovo’s Committed Service offers on-site expertise, rapid response, and robust maintenance to keep your critical systems operating at peak performance. By combining Advanced Service, YourDrive YourData, and Premier Support for a full year, this plan delivers dependable uptime, faster issue resolution, and peace of mind for IT teams managing mission-critical Lenovo hardware. Whether you’re extending protection beyond the standard warranty, safeguarding data with built-in retention and recovery features, or ensuring access to skilled technicians around the clock, this service bundle is designed to maximize productivity and minimize downtime across your organization.

• 24 x 7 x 2 Hour on-site response: When issues arise, experienced Lenovo technicians are dispatched promptly to your site, aiming to begin resolution within two hours to minimize disruption and keep operations on track.
• Defective media retention service: If a drive or storage media fails, defective media retention allows you to retain the faulty media during service, enabling data preservation options and streamlined replacement processes.
• YourDrive YourData integration: Built-in data protection features help safeguard critical information, supporting data integrity and recovery options as part of the service package.
• On-site maintenance with Parts & Labor coverage: Comprehensive on-site maintenance and repair services, including parts and labor, to speed up repairs and maintain high productivity with less downtime.
• 1-year service duration: A full-year extension of support beyond standard warranty to ensure ongoing reliability, predictable budgeting, and continued access to Lenovo experts for maintenance and issues that could affect performance.

Technical Details of Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support - Post Warranty - 1 Year

The Lenovo Committed Service bundle combines key post-warranty benefits designed for businesses that require dependable, rapid on-site support and data-protection features. Core elements include round-the-clock availability, a rapid two-hour on-site response window, and a maintenance framework that covers both parts and labor. This package also brings together Advanced Service capabilities with Premier Support to ensure access to senior technicians and priority handling for complex issues. The YourDrive YourData feature set adds data retention and protection to help safeguard critical assets, while defective media retention supports safer media handling during repairs. The service duration extends for one year, providing sustained coverage that aligns with budgeting cycles and long-term IT planning. While the exact specifications may vary by device and deployment, the core value proposition remains consistent: maximize uptime, protect data, and empower your IT team with predictable support horizons and expert assistance when you need it most.

• Coverage: Post Warranty with 1-year duration
• Support level: Premier Support with access to advanced technicians
• Response time: 24 x 7 x 2 Hour on-site response
• Service scope: On-site maintenance, parts & labor included
• Data protection: YourDrive YourData and defective media retention

How to install Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support

• Step 1: Confirm eligibility and purchase: Verify that your Lenovo hardware is eligible for the post-warranty service package and complete the purchase through your Lenovo customer portal or authorized reseller.
• Step 2: Activate YourDrive YourData features: If your plan includes YourDrive YourData, ensure your data protection configurations are activated and aligned with your organization’s data policies and recovery objectives.
• Step 3: Schedule activation and onboarding: Coordinate with Lenovo to schedule the service activation, provide site details, device serial numbers, and any access requirements for on-site technicians.
• Step 4: Prepare for on-site service: Ensure the target equipment is accessible, secure, and properly labeled; share emergency contacts and on-site access instructions with the service team to avoid delays.
• Step 5: On-site execution and verification: A Lenovo technician arrives on-site to perform maintenance or repair as needed, confirms resolution, tests system functionality, and documents any parts replaced or actions taken for your records.

Frequently asked questions

• Q: Is this service available for post-warranty Lenovo devices?
  A: Yes. The package is designed specifically for post-warranty coverage, extending support, maintenance, and data protection beyond the standard warranty period.
• Q: What does 24 x 7 x 2 Hour on-site response mean?
  A: It means around-the-clock access to on-site support with a targeted two-hour response time from the moment a service request is logged, helping minimize downtime.
• Q: What is included in Parts & Labor coverage?
  A: The plan covers both replacement parts and the labor required to install them during on-site service, ensuring quicker repairs and reduced disruption to your operations.
• Q: What does Defective Media Retention provide?
  A: Defective media retention allows you to retain the defective storage media used during service, facilitating data protection discussions, potential recovery options, and safer media handling.
• Q: How long does the coverage last?
  A: The standard coverage duration is 1 year from purchase, with renewal options available to extend protection and continued access to Lenovo Premier Support and on-site expertise.
• Q: Does this plan include data protection features?
  A: Yes. The YourDrive YourData component integrates data protection measures to safeguard important information during service and operation, complementing on-site support and maintenance.