Lenovo Committed Service: Advanced Service + YourDrive YourData + Premier Support (Post-Warranty, 1 Year)

Protect your Lenovo investments with a comprehensive post-warranty service plan that blends advanced on-site support, data protection, and premium access to Lenovo experts. Lenovo Committed Service combines Advanced Service capabilities with YourDrive YourData and Premier Support to deliver rapid, reliable care for your devices when you need it most. This 1-year program is designed to minimize downtime, streamline maintenance, and safeguard your critical data assets through defective media retention, 24/7 availability, and a guaranteed two-hour response window for parts and labor. Built for businesses that demand dependable service alongside predictable budgeting, this package provides the peace of mind that comes with a mature, enterprise-grade support framework tailored to your Lenovo fleet.

• On-site, around-the-clock coverage: Experience 24 x 7 x 2 hour response with on-site maintenance and rapid access to Lenovo-certified technicians. When issues arise, you won’t wait for remote fixes—your devices get hands-on attention from qualified experts at your location, helping you resume operations quickly and confidently.
• Defective media retention for data integrity: In the event of media problems, this plan includes a defective media retention service that safeguards your data assets. You’ll have dependable processes in place to manage and protect drives or storage media, reducing risk during failure scenarios and ensuring proper handling in accordance with your data policies.
• YourDrive YourData integration for data protection: This program pairs advanced service with YourDrive YourData capabilities, aligning hardware support with data protection and recovery services to minimize data loss risk and support business continuity efforts across your Lenovo devices.
• Premier Support access to Lenovo experts: Gain direct access to Premier Support specialists who are trained to resolve hardware issues quickly, provide strategic guidance, and coordinate resources to keep your environment running smoothly. This means faster resolutions and fewer escalations for your IT team.
• One-year, predictable coverage for productivity: With a full year of service duration, you can budget with confidence while ensuring ongoing productivity. The plan emphasizes fast problem resolution, proactive maintenance, and dependable parts and labor to keep your Lenovo fleet performing at peak levels after the warranty period ends.

Technical Details of Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support

• Service type: Advanced Service combined with YourDrive YourData and Premier Support, designed for post-warranty protection with on-site capabilities.
• Coverage term: 1 year of service duration, aligning with business cycles and budgeting needs after the standard warranty expires.
• Response time: 2-hour parts and labor service response, ensuring rapid progression from issue identification to repair or replacement on-site.
• Support modality: 24 x 7 on-site support availability, with expert technicians dispatched to your facility to minimize downtime and disruptions.
• On-site maintenance: Comprehensive on-site maintenance service that covers diagnostics, repair, and replacement of hardware components as needed.
• Defective media retention: Retention of defective drives or media during service events to support proper disposition, data protection, and compliance requirements.
• Data protection alignment: Integration with YourDrive YourData to safeguard data and assist with recovery planning in the event of storage-related issues.
• Value proposition: Enhanced productivity, reduced risk of unexpected downtime, predictable budgeting, and access to Lenovo’s trusted engineering support ecosystem.

How to Install Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support

Activating this service is straightforward and designed to align with enterprise procurement workflows while minimizing disruption to your operations. Follow these recommended steps to ensure a smooth setup and rapid access to all benefits:

• Verify eligibility and collect device information: Gather the serial numbers, product models, and current warranty status for the devices you want covered. This helps ensure accurate enrollment and service alignment with your hardware fleet.
• Prepare your account details for YourDrive YourData: Assemble the necessary account identifiers and data-handling preferences to enable seamless data-protection integration as part of the service package.
• Contact Lenovo or your authorized reseller: Initiate the service enrollment through Lenovo’s enterprise channel or your trusted distributor. Provide the collected device and account information to expedite processing.
• Define service levels and on-site arrangements: Confirm preferred on-site windows, locations, and any site-specific access requirements so technicians can reach equipment without delays. Establish contact points for rapid dispatch in emergencies.
• Schedule implementation and documentation: Once enrollment is approved, schedule installation of the service package and document service expectations, response times, and escalation procedures for your IT leadership and stakeholders.

Frequently asked questions

• What is included in the Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support plan? This post-warranty, 1-year program includes on-site maintenance, 24 x 7 access to Premier Support, 2-hour parts and labor response times, defective media retention, and integration with YourDrive YourData to help protect and preserve your data assets. It’s designed to minimize downtime, streamline maintenance, and provide predictable budgeting for your Lenovo devices.
• What does defective media retention mean for my organization? Defective media retention means that if a hard drive or other storage media fails, the media is retained by Lenovo or the service provider for proper handling, disposal, or replacement according to policy. This helps ensure data integrity and supports compliant data management practices during repair or replacement events.
• How does the 2-hour response time work? When a service issue is reported, a technician is routed for on-site repair or replacement within a two-hour window. This rapid response minimizes downtime and helps keep critical workloads on track, especially for business-critical systems.
• Is this plan suitable for small businesses or only large enterprises? The plan is designed to scale across a range of organizations, from mid-market to larger enterprise environments. It provides high-level access to Lenovo experts, dependable on-site support, and data-protection capabilities that benefit businesses of varying sizes seeking reliable post-warranty coverage.
• What happens at the end of the 1-year coverage term? At term end, you can renew or upgrade to a different Lenovo service tier, depending on your needs and budget. Renewal typically preserves access to on-site support, rapid response, and continued data-protection features, ensuring ongoing protection for your Lenovo devices.
• How does this service integrate with YourDrive YourData? YourDrive YourData integration synchronizes hardware protection with data-security and recovery workflows. This enhances data integrity during maintenance events and provides a cohesive approach to device reliability and data protection across your Lenovo fleet.