Lenovo Committed Service Essential Service + YourDrive YourData - Extended Service (3 Year) De4000h 2u24

Protect your Lenovo investment with a comprehensive, future‑ready service plan that combines outstanding on‑site support with data protection capabilities. Lenovo Committed Service Essential Service + YourDrive YourData — Extended Service is designed for businesses that demand minimal downtime, predictable service costs, and rapid problem resolution. This 3‑year program includes 24x7 technical support, a four‑hour on‑site response, and integrated YourDrive YourData solutions to safeguard critical information while keeping systems running at peak performance. Whether you’re deploying high‑availability servers, storage arrays, or 2U24 configurations, this service ensures you’re covered from hardware failures to routine maintenance, so your operations stay productive and uninterrupted.

• 4‑hour on‑site response with parts and labor included: When a hardware issue arises, Lenovo dispatches skilled technicians to your site with the necessary parts, aiming to restore service quickly. This rapid on‑site capability minimizes downtime, preserves workflow continuity, and reduces the complexity and cost of logistics for your IT team.
• 3‑year service duration for sustained productivity: A long‑term commitment that aligns with your hardware lifecycle, delivering dependable coverage through planned upgrades and workload changes. The extended timeframe ensures you can budget confidently while maintaining high availability across your Lenovo environments.
• Parts replacement and labor coverage: The plan includes comprehensive parts replacement and labor to resolve common hardware faults, helping you avoid unexpected repair bills and the disruption caused by component failures in critical systems.
• On‑site maintenance tailored to YourDrive YourData needs: In addition to hardware support, the service is designed to complement YourDrive YourData initiatives, providing a stable platform for data protection, recovery readiness, and seamless integration with Lenovo storage and server ecosystems.
• Minimized inventory costs and maximum dependability: By combining parts and labor under a single service contract with rapid response times, this plan reduces the need to stock spare parts and simplifies contractor management, all while delivering reliable, predictable performance for mission‑critical workloads.

Technical Details of Lenovo Committed Service Essential Service + YourDrive YourData

• Service Type: Extended Service with on‑site support, including 24x7 technical assistance and a guaranteed 4‑hour on‑site response window.
• Coverage Scope: Hardware maintenance, repair, and parts replacement for eligible Lenovo systems within the defined service period.
• Duration: 3 years from the start date of the service contract, providing long‑term protection and predictable budgeting.
• Support Channels: Around‑the‑clock access to Lenovo technicians via phone and online channels for issue triage and escalation as needed.
• Response Time: 4 hours on‑site response to address hardware faults and restore operations as quickly as possible.
• Location of Service: On‑site service at your facility or data center, enabling hands‑on repairs in the production environment.
• Data Protection Integration: Includes YourDrive YourData elements that help protect data availability and support recovery planning alongside hardware support.
• Compatibility: Designed to align with Lenovo enterprise servers and storage solutions, including configurations such as De4000h 2u24 and related hardware families.

How to install Lenovo Committed Service Essential Service + YourDrive YourData

• Step 1 – Confirm eligibility: Ensure your Lenovo device or system is enrolled under the appropriate service plan and that the model and serial numbers are documented for contract alignment.
• Step 2 – Gather device details: Collect the SKU/serial information, purchase date, and current warranty status to expedite contract activation and ensure coverage matches your hardware lifecycle.
• Step 3 – Activate the contract: Work with your Lenovo account representative or authorized service partner to activate the 3‑year Essential Service + YourDrive YourData extension against the device(s) in question.
• Step 4 – Schedule initial service window: Coordinate a convenient on‑site start window with Lenovo technicians, considering your peak workloads and maintenance windows.
• Step 5 – Prepare on‑site logistics: Provide access to the hardware, power, rack space if needed, and any on‑premises data protection prerequisites to ensure a smooth technician visit.
• Step 6 – Monitor and manage: After activation, use Lenovo’s service portal to track case status, schedule follow‑ups, and manage preventative maintenance reminders aligned with YourDrive YourData needs.

Frequently asked questions

• Q: What does the 4‑hour on‑site response mean for my operations?

  A: It means that within four hours of a reported hardware issue, a qualified Lenovo technician will arrive on your site to diagnose and begin remediation, with parts provided as needed to restore service promptly. This minimizes downtime and supports continuity for mission‑critical workloads.

• Q: Does this service cover data protection and YourDrive YourData?

  A: Yes. The Extended Service includes YourDrive YourData integration, ensuring alignment between hardware support and data protection strategies, helping you plan for recovery and maintain data availability during hardware incidents.

• Q: How long does the service last?

  A: The plan is valid for three years from activation, providing ongoing coverage through multiple hardware cycles and supporting steady budgeting for IT maintenance.

• Q: Are parts and labor included?

  A: Yes. Parts replacement and labor are included, reducing unexpected repair costs and simplifying maintenance planning for your Lenovo systems.

• Q: Can this service be used at multiple sites?

  A: Depending on your contract specifics, multi‑site coverage may be supported. Coordinate with your Lenovo representative to confirm eligibility and service logistics for each location.

• Q: How does this service help manage total cost of ownership?

  A: By bundling on‑site response, parts, labor, and data protection integration into a single, predictable annual cost, the plan reduces unplanned expenditures and inventory overhead while maximizing uptime and reliability.