Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - On-site 24x7x4 Hour

Secure, reliable, and scalable support for your Lenovo environment starts with a comprehensive service combination that keeps your business operations running smoothly. The Lenovo Committed Service package blends Essential Service with YourDrive YourData and Premier Support into a single, extended solution. Spanning three years, this plan delivers around-the-clock assistance, rapid on-site responses, data protection, and proactive maintenance—so you minimize downtime, protect critical information, and maximize productivity without the burden of managing complex service logistics.

• 24x7x4 hour on-site response ensures that service requests receive urgent attention any time of day, with trained Lenovo technicians arriving on-site within four hours to diagnose and begin remediation, reducing downtime and keeping your operations uninterrupted.
• Three-year coverage provides long-term reliability and predictable budgeting, allowing your organization to lock in support across your entire Lenovo estate for a substantial period without annual renegotiations.
• YourDrive YourData with defective media retention delivers data protection and media-retention services—meaning failed drives can be replaced while preserving your data, helping you recover quickly and maintain business continuity.
• Premier Support + Essential Service combines direct access to Lenovo engineers, proactive problem prevention, and streamlined escalation paths, ensuring fast, expert guidance from installation through mission-critical operations.
• Maintenance, parts, and labor are included to help minimize unexpected costs and inventory management, so you get comprehensive repair and maintenance without the hassle of sourcing components.

Technical Details of Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support - Extended Service

• Service type: Essential Service + YourDrive YourData + Premier Support
• Coverage duration: 3 years
• Response time: 4 hours on-site for parts and labor; 24x7 remote support available to coordinate field service and diagnostics
• Delivery model: On-site maintenance and repair
• Maintenance included: Regular preventive maintenance and checks as part of the service offering
• Parts and labor included: Replacement parts and technician labor are covered under the service terms
• Defective media retention: Data retention and media handling provisions to safeguard information during drive failures
• Data protection: Encapsulated safeguards to minimize data loss risk during service interventions
• Scope: Applicable to eligible Lenovo systems under the contract, designed for organizations that require consistent, enterprise-grade support

how to install Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support

Activating this extended service is designed to be straightforward, with a smooth handoff from purchase to proactive protection for your Lenovo devices. Follow these practical steps to get started and ensure you are fully covered from day one:

• Step 1: Confirm eligibility and register your Lenovo devices in your corporate procurement or Lenovo account. Gather serial numbers, model names, and current warranty status for each eligible asset.
• Step 2: Identify the service SKU or reference number that corresponds to the Three-Year Extended Service plan, and align it with your asset list to avoid gaps in coverage.
• Step 3: Choose the preferred coverage parameters, including 24x7 remote support access and the on-site 4-hour response window, to ensure the service levels match your business needs.
• Step 4: Schedule an onboarding call or portal setup with a Lenovo representative to activate YourDrive YourData protections, confirm defective media retention options, and synchronize escalation paths.
• Step 5: Document service start dates, asset coverage, and contact points. Establish a maintenance calendar and set expectations for response times, service windows, and warranty alignment.

Frequently asked questions

Q: What is included in the Lenovo Committed Service package?
A: The package combines Essential Service with YourDrive YourData and Premier Support for a three-year term. It provides 24x7 remote access, a 4-hour on-site response, on-site maintenance, parts and labor, defective media retention, and data protection to minimize downtime and protect critical information.

Q: How quickly can I expect on-site service after a request?
A: On-site service is dispatched with a guaranteed 4-hour response window for parts and labor. This rapid response is designed to keep your operations running and reduce downtime during hardware issues or critical incidents.

Q: How does defective media retention work?
A: If a storage device fails, defective media retention ensures that the failed media is kept under controlled handling while data recovery procedures are pursued, helping protect data integrity and enabling faster restoration from backups or data-recovery processes.

Q: Who can access Premier Support?
A: Premier Support provides direct access to Lenovo engineers and specialists who can guide you through complex issues, firmware updates, and proactive maintenance activities, ensuring you receive high-priority attention whenever you need it.

Q: Is this service suitable for multiple Lenovo devices across a large enterprise?
A: Yes. The three-year Extended Service is designed to cover eligible Lenovo systems across your organization, providing a unified contract, simplified administration, and consistent service levels across devices and locations.

Q: Does maintenance and parts coverage apply to all components?
A: Coverage applies to the agreed-upon service scope, including maintenance visits, labor, and replacement parts required to restore operations as defined by the service terms.

Q: How do I start the enrollment process?
A: Start by verifying eligibility, registering assets, selecting the service SKU, and coordinating with a Lenovo representative to finalize activation timelines and on-site deployment plans.

Q: Can this service be adjusted or upgraded later?
A: Yes. Depending on your evolving needs, you can typically adjust coverage, add devices, or modify service levels through Lenovo’s account or your sales representative, subject to terms and eligibility.