Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service

LenovoSKU: 14011085

Price:
Sale price$1,265.50

Description

This comprehensive Lenovo service bundle combines Essential Service, YourDrive YourData, and Premier Support to deliver a durable, predictable maintenance solution for your critical systems. Tailored for business environments that require maximum uptime and data protection, this 4-year extended service provides around-the-clock coverage, rapid on-site responses, and robust data media options. With 24 x 7 access to expert support, a guaranteed 4-hour on-site arrival time, and inclusive parts and labor, you can protect your investment while simplifying total cost of ownership. The Defective Media Retention feature adds an extra layer of reliability, ensuring you can diagnose and recover quickly without interrupting your daily operations.

  • 24/7 support with a rapid 4-hour on-site response: Round-the-clock access to Lenovo experts combined with a fast on-site arrival time minimizes downtime, helping your business stay productive even during hardware issues. This service is designed for mission-critical environments where every hour of downtime matters, delivering predictable performance and minimal disruption to operations.
  • Four-year coverage for sustained peace of mind: Extending beyond standard warranties, this 4-year service provides long-term protection and maintenance, ensuring your Lenovo systems stay optimally maintained, with a clear, predictable total cost of ownership that fits budgeting and planning needs.
  • YourDrive YourData integration for data protection: This bundled feature helps safeguard data and supports efficient disaster recovery planning. The combination of data protection workflows with the hardware service means you can recover faster, maintain access to essential information, and keep business processes running smoothly.
  • On-site maintenance and parts & labor included: The service covers maintenance tasks, repairs, and replacement parts with on-site support, reducing vendor friction and accelerating issue resolution. Labor costs and genuine replacement components are included, so you’re not faced with surprise invoices during critical repairs.
  • Defective media retention for dependable diagnostics: When storage media fails, this feature allows the safe retention of defective drives and related media for thorough diagnostics. This enables efficient troubleshooting, accurate data recovery planning, and clearer, faster root-cause analysis while protecting data integrity and business continuity.

Technical Details of Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service

  • Service type: Essential Service combined with YourDrive YourData and Premier Support, delivering comprehensive hardware maintenance, data protection features, and priority access to Lenovo technical experts.
  • Coverage duration: Extended service for 4 years from the date of activation, designed to align with enterprise hardware lifecycles and long-term planning.
  • Response and on-site times: 24 x 7 remote assistance with a guaranteed 4-hour on-site response window to hardware issues, ensuring rapid remediation and minimal downtime.
  • On-site support: On-site visits by Lenovo-certified technicians for maintenance, diagnostics, repairs, and replacement of components as required by the service terms.
  • Maintenance and parts & labor: Comprehensive maintenance coverage includes parts and labor, reducing unexpected service costs and helping maintain system performance over the life of the contract.
  • Defective media retention: When storage media fails, defective media retention allows examination and testing with the media retained for analysis, aiding faster problem resolution and data-recovery planning.
  • Data protection alignment: The YourDrive YourData component supports data protection workflows and recovery planning, helping minimize data loss risk and expedite business continuity efforts.

how to install Lenovo Committed Service

To activate and onboard Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support, follow these practical steps. First, verify eligibility through your Lenovo account or your authorized Lenovo reseller. Have ready the device details, including model name, serial numbers, and current warranty information. Next, initiate a service activation request with Lenovo Support or your channel partner, providing the required device identifiers and the desired service start date. A Lenovo technician or authorized on-site partner will then schedule an onboarding appointment. During installation, the technician will confirm coverage, register the service to your Lenovo account, and configure any required monitoring or alerts aligned to your operational needs. Finally, you will receive activation confirmation and instructions for ongoing service management, including how to request on-site visits or remote assistance as needed. This onboarding ensures rapid access to 24/7 support, 4-hour on-site response, and the full benefits of the 4-year coverage from day one.

Frequently asked questions

  • What is included in this service package? This extended service combines Lenovo Essential Service with YourDrive YourData and Premier Support, offering around-the-clock access to support, on-site maintenance with a 4-hour response time, and four years of coverage, including parts and labor, as well as defective media retention for diagnostics and data protection alignment.
  • How fast is the on-site response? Lenovo commits to a 4-hour on-site response after a service request is opened, ensuring rapid restoration of service for critical systems. Remote assistance is available 24/7 to triage and guide initial remediation until the on-site visit can be completed.
  • Does this plan cover data protection and recovery? Yes. The YourDrive YourData component is designed to support data protection workflows and recovery planning, helping minimize data loss risk and accelerate business continuity during hardware incidents.
  • How long does the coverage last? The Extended Service lasts for four years from activation, providing long-term maintenance, predictable budgeting, and continued access to expert Lenovo support throughout the product lifecycle.
  • Is on-site maintenance the default for all issues? On-site support is a core feature of this package, with parts and labor included. Some issues may start with remote diagnostics, but eligible hardware problems are addressed through on-site visits to ensure quick, definitive remediation.
  • How do I activate or renew this service? Activation is handled via your Lenovo account or through an authorized reseller. Renewal options are available through your Lenovo partner; contact Lenovo Support to review current terms, pricing, and renewal timelines.
  • What about data privacy and security? The service emphasizes data protection alignment through YourDrive YourData, with procedures to safeguard data during backups, recovery planning, and hardware maintenance in accordance with enterprise security policies.

Customer reviews

(0)

0 Out of 5 Stars


5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
0


Showing - Of Reviews


You may also like

Recently viewed