Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service

Introducing the Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support - Extended Service. This comprehensive 4-year service package is designed to keep your Lenovo systems running at peak performance. With 24/7 support and on-site maintenance, you can enjoy peace of mind knowing that your system is always in expert hands. This service also includes unique features that enhance your overall experience while maintaining a predictable total cost of ownership.

• Comprehensive 24/7 Support: Enjoy the benefit of round-the-clock support with the Lenovo Premier Support, ensuring that your queries and technical issues are addressed promptly, anytime you need assistance.
• On-Site Maintenance: With our 4-hour on-site service, our technicians will arrive at your location quickly to resolve issues, minimizing downtime and keeping your business running smoothly.
• Defective Media Retention: This service includes a defective media retention feature, allowing you to keep your hard drives even when they fail, ensuring data safety and compliance with internal policies.
• Parts and Labor Coverage: Our service covers both parts replacement and labor, meaning you won't have to worry about unexpected costs. This enhances usability and reliability over the service duration.
• Predictable Cost of Ownership: This service package eliminates surprise expenses, providing you with a clear understanding of your total cost of ownership, thereby supporting effective budget management.

Technical Details of the Product

• Service Duration: 4 Years
• Support Type: On-site
• Response Time: 4 Hours for Parts and Labor
• Support Hours: 24/7
• Defective Media Retention: Yes

How to Install

Installing the Lenovo Committed Service Essential Service is straightforward. After purchasing the service, follow these steps:

1. Register your service by visiting the Lenovo support website and entering your details.
2. Ensure that you have your serial number and any other necessary documentation ready.
3. You will receive confirmation and instructions on how to access your 24/7 support.
4. If needed, set up a maintenance schedule with an on-site technician through the Lenovo support portal.

Frequently Asked Questions

• What does the Lenovo Committed Service include?

  This service includes 24/7 support, on-site maintenance, parts and labor coverage, and defective media retention for a total of 4 years.

• How quickly can I expect on-site support?

  You can expect a technician to arrive at your location within 4 hours of your service request.

• Is defective media retention really necessary?

  Yes, it helps in ensuring that sensitive data remains secure, and compliance with company policies regarding data retention is maintained.

• Can I upgrade my service after purchasing?

  Yes, you can contact Lenovo support to discuss upgrading your service options at any time.

• What happens if I need support outside of standard business hours?

  With the 24/7 support option, you can get assistance any time, day or night.