Lenovo Committed Service: Essential Service + YourDrive YourData + Premier Support — Post-Warranty, 1 Year

Protect your Lenovo investments with a comprehensive post-warranty service bundle designed for mission-critical environments. The Lenovo Committed Service package combines Essential Service, YourDrive YourData, and Premier Support into a single, unified solution that keeps your hardware operating at peak efficiency. This 1-year plan delivers enterprise-grade reliability with round-the-clock access to specialized technicians, rapid on-site response, and robust data-protection features. Whether you’re managing a data center, a remote office, or a busy corporate environment, this service helps minimize downtime, reduce risk, and extend the life of your Lenovo equipment.

• 24/7 access to expert support with rapid on-site response: The service provides continuous technical assistance around the clock, with a guaranteed 4-hour on-site response window. When issues arise, your environment can be stabilized quickly through on-site visits by Lenovo-certified engineers, minimizing downtime and keeping operations moving forward.
• On-site maintenance and comprehensive parts & labor coverage: This plan includes on-site maintenance services and covers both parts and labor, so you don’t incur surprise costs for hardware repairs. From diagnostic work to component replacement, the service is designed to restore devices with minimal disruption to your workflows.
• Defective Media Retention for dependable data protection: If a drive failure occurs, the defective media retention feature helps ensure data-related safeguards and orderly handling of failed media, providing peace of mind and enhanced data protection in the event of hardware issues.
• YourDrive YourData integration for data protection: YourDrive YourData is included as part of the suite, offering data protection capabilities to help safeguard critical information. This component complements hardware support with data-centric safeguards to support business continuity and reduce risk during hardware incidents.
• Premier Support with a 1-year duration for predictable budgeting: A dedicated, premium support tier is bundled into a fixed 1-year term, enabling predictable budgeting and a consistent service experience. The plan is tailored to maximize uptime, responsiveness, and reliability across Lenovo devices in your environment.

Technical Details of Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support

• Service Type: Essential Service combined with YourDrive YourData and Premier Support for post-warranty hardware.
• Coverage Period: 1 Year of service duration, post-warranty terms applicable to eligible Lenovo equipment.
• Support Availability: 24 x 7 access to technical specialists with rapid escalation options and remote diagnostics when appropriate.
• Response Time: On-site response within 4 hours of service request, designed to minimize downtime in urgent scenarios.
• On-Site Service: On-site maintenance and repair capabilities to diagnose and remediate hardware issues without requiring customer transport or off-site work.
• Parts & Labor: Coverage includes replacement parts and labor costs associated with supported repairs, reducing total cost of ownership during faults.
• Defective Media Retention: Retention and handling processes for defective storage media as part of the service flow, supporting data integrity and compliance.
• YourDrive YourData: Integrated data protection features to complement hardware service, helping safeguard critical data and support business continuity.
• Delivery Model: On-site service with remote support options and coordinated field engineering for eligible Lenovo devices.

How to Install Lenovo Committed Service

Enrolling in this post-warranty service package is designed to be straightforward and asset-driven, so you can activate protection quickly and align coverage with your Lenovo fleet. While the exact steps may vary by region and purchasing channel, the general installation flow is typically as follows:

• Confirm Eligibility and Purchase: Work with your Lenovo account manager or authorized reseller to confirm which devices are eligible for the Essential Service + YourDrive YourData + Premier Support package and complete the purchase or enrollment.
• Gather Asset Details: Compile asset information for the devices you wish to cover, including model names, serial numbers, and any required identifiers to ensure accurate enrollment and coverage mapping.
• Specify Coverage Parameters: Select the 1-year post-warranty term and confirm the inclusion of YourDrive YourData and Premier Support as part of the bundle, along with 24/7 access and 4-hour on-site response.
• Activate Coverage: Activate the service in the Lenovo portal or through your reseller, and assign coverage to the appropriate assets so that service requests apply automatically when needed.
• Schedule and Communicate: Establish your preferred onboarding timeline and inform internal IT teams about the new service so they can leverage the on-site support and fast response when incidents occur.

Frequently Asked Questions

• Q: What is included in this post-warranty service bundle? A: The package combines Essential Service, YourDrive YourData, and Premier Support for a 1-year term. It includes 24/7 access to technical experts, a guaranteed 4-hour on-site response, on-site maintenance, parts and labor coverage, defective media retention, and data protection features via YourDrive YourData.
• Q: How long does the on-site response take? A: Lenovo commits to a 4-hour on-site response once a service request is raised, helping minimize downtime and accelerate issue resolution in critical environments.
• Q: Does this plan cover data protection? A: Yes. YourDrive YourData is included as part of the bundle, delivering data protection components to help safeguard important information during hardware incidents and repairs.
• Q: Is the service limited to a specific device type? A: The package is designed for eligible Lenovo devices within the post-warranty category as defined by Lenovo and authorized resellers. Coverage details are confirmed during enrollment based on asset information and region.
• Q: How does the 1-year term affect budgeting? A: The 1-year duration provides predictable annual budgeting for IT spending, with a single annual renewal to maintain continuous protection and service levels across the covered equipment.
• Q: What happens if a part is unavailable or backordered? A: Lenovo’s service team coordinates with customers to identify suitable replacement options and schedules repairs to minimize downtime, leveraging available parts and escalation paths as part of the on-site maintenance process.
• Q: Can I extend coverage beyond 1 year? A: Extensions or renewals are typically available through Lenovo or your authorized reseller. Availability and terms depend on regional programs and device eligibility.