Description
Lenovo Data Center Prem 1y Pw 24x7x24 Csr+ydyd Mx All Flash Cn
The Lenovo Data Center Prem 1y Pw 24x7x24 Csr+ydyd Mx All Flash Cn is a comprehensive, year-long service package engineered to maximize uptime, protect data, and optimize the performance of your all-flash Lenovo infrastructure. Built on Lenovo’s trusted Premier Support framework, this plan blends essential service with YourDrive YourData protections and on-site expertise to deliver fast, reliable problem resolution, proactive maintenance, and clear, predictable support costs. Designed for enterprise environments that demand constant availability, this service empowers IT teams with 24/7 access to skilled technicians, rapid 4-hour on-site response, and the convenience of on-site maintenance and parts & labor coverage. The result is less downtime, more operational efficiency, and a smoother path to achieving your data-center reliability goals.
- 24x7x4 hour on-site support: Around-the-clock coverage with a guaranteed four-hour on-site response to critical issues, helping you minimize downtime and keep workloads running smoothly.
- Essential service with YourDrive YourData: A powerful combination of Lenovo’s core service offering plus data-protection benefits that help you safeguard critical information during hardware events or mishaps.
- Premier and post-warranty coverage: Transition from standard support to Premier-grade service after purchase, extending protection beyond the original warranty and ensuring continued peace of mind.
- Defective media retention service: A dedicated feature that supports proper handling and retention of defective media, aiding investigations and ensuring data integrity during service interventions.
- Parts & Labor with enhanced usability: Comprehensive coverage for maintenance, repairs, and labor, designed to maximize hardware usability and simplify budgeting with predictable service costs.
Technical Details of Lenovo Data Center Prem 1y Pw 24x7x24 Csr+ydyd Mx All Flash Cn
Coverage duration: 1 year. Availability and response metrics emphasize on-site engineering excellence and rapid resolution for all supported Lenovo data-center systems with all-flash configurations.
- Service level: 24x7 access to technical assistance with on-site visits when required.
- Response time: 4-hour on-site response for eligible incidents, ensuring fast problem containment and remediation.
- Location: On-site support to your data center or designated site, reducing the need for off-site shipping and enabling faster repairs.
- Maintenance scope: Parts and labor are included to guarantee reliable maintenance and extend equipment usable life.
- Special features: Defective media retention service supports incident investigations and continuity planning, while YourDrive YourData provides data protection alignment with service activities.
how to install Lenovo Data Center Prem 1y Pw 24x7x24 Csr+ydyd Mx All Flash Cn
Activating this service is straightforward and designed to minimize disruption to ongoing operations. Follow these steps to get coverage set up and ready for rapid support when you need it most:
- Confirm eligibility: Verify the Lenovo device or system qualifies for the Prem 1y service plan and that you have a valid footprint for all-flash configurations.
- Purchase and register the plan: Complete the service enrollment, providing your organization’s details, account contact, and the primary site locations where on-site support will be required.
- Provide device information: Supply serial numbers, model names, and any relevant warranty or maintenance identifiers to ensure accurate coverage mapping.
- Schedule initial onboarding: Coordinate with Lenovo support to schedule an on-site kickoff or remote onboarding session, establishing contact routes, response expectations, and escalation paths.
- Activate support channels: Ensure 24/7 escalation contacts are active, and align YourDrive YourData priorities with service technicians so data protection requirements are in place from day one.
Frequently asked questions
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Q: What is included in Lenovo Data Center Prem 1y Pw 24x7x24 Csr+ydyd Mx All Flash Cn?
A: This plan combines Essential Service with YourDrive YourData and Premier Support for a one-year period. It provides 24x7 access to support, a guaranteed 4-hour on-site response, on-site maintenance, and Parts & Labor coverage, along with defective media retention service to assist during media-related incidents. -
Q: What does defective media retention mean for my data center?
A: Defective media retention is a dedicated service feature that helps you manage, preserve, and investigate defective storage media during service events, supporting data integrity and incident analysis. -
Q: Is this service only for all-flash configurations?
A: The description references all-flash configurations as part of the Lenovo data center solution family; the plan is designed to support enterprise-grade storage environments and associated Lenovo hardware, with coverage terms applicable to eligible equipment. -
Q: Do I receive on-site support 24/7 or is it limited to business hours?
A: The plan explicitly offers 24x7 support with a guaranteed 4-hour on-site response, ensuring rapid assistance regardless of time or day. -
Q: Does the plan include parts and labor?
A: Yes. Parts and labor are included to cover maintenance and repair needs, helping you control total cost of ownership and avoid surprise expenses.
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