Lenovo Data Center Prem 1y Pw 24x7x24 CSR+ydyd ST650 V2

Experience enterprise-grade reliability and proactive care with Lenovo’s Data Center Prem service plan. This comprehensive 1-year, post-warranty offering combines Essential Service with YourDrive YourData and Premier Support to deliver continuous, high-availability support for your most critical workloads. Designed to protect your Lenovo ST650 V2 deployments and other compatible assets, this plan accelerates issue resolution, reduces unexpected repair costs, and simplifies service management by bringing factory-trained expertise directly to your doorstep. With 24x7 coverage and a guaranteed 4-hour on-site response, you gain peace of mind knowing that skilled technicians will be at your location quickly, minimizing downtime and keeping your data center operating at peak efficiency. The program is built to maximize uptime, streamline maintenance, and ensure predictable budgeting through a single, consolidated service offering that covers both hardware and data protection needs. Whether you’re managing a large enterprise, a data-intensive research facility, or a critical-edge deployment, Lenovo Data Center Prem provides the right balance of rapid response, comprehensive coverage, and flexible terms to support evolving infrastructure requirements.

• 24x7 on-site coverage with a guaranteed 4-hour on-site response time to minimize downtime for mission-critical workloads.
• Defective Media Retention included, ensuring secure handling and retention of defective drives to support data integrity and recovery efforts.
• YourDrive YourData integration, delivering data-protection services that help safeguard assets during repair or replacement activities.
• Post-warranty Premier Support combined with Essential Service, extending trusted Lenovo expertise beyond the initial warranty period for continued reliability.
• Parts and labor coverage built into the plan, helping to curb unexpected costs and reduce inventory pressure while ensuring access to genuine Lenovo components.

Technical Details of Lenovo Data Center Prem 1y Pw 24x7x24 CSR+ydyd ST650 V2

• Service type: On-site maintenance and repair coverage for Lenovo data center hardware, including diagnostic support.
• Coverage level: 24x7 access to support with 4-hour on-site response to incidents demanding rapid resolution.
• Duration: 1 year from activation or as defined in the service contract.
• Includes: Essential Service, YourDrive YourData, Premier Support, Defective Media Retention, and maintenance coverage as part of a single bundled agreement.
• Delivery model: On-site technical visits performed by Lenovo-certified technicians, with remote assistance as needed to accelerate repairs.
• Target audience: Enterprise data centers deploying Lenovo ST650 V2 servers and compatible Lenovo equipment seeking post-warranty protection and proactive support.
• Data protection: Integrated YourDrive YourData options to help protect data during service events and media handling.
• Response time commitment: 4 hours for on-site arrival and initial remediation efforts to reduce downtime.
• Scope of work: Hardware diagnostics, repair or replacement with genuine Lenovo parts, maintenance tasks, and knowledge-based guidance to prevent recurrence.
• Exclusions and prerequisites: Availability may depend on location, site access, and service contract terms; eligibility determined at the time of purchase or renewal by Lenovo or authorized partners.

How to install Lenovo Data Center Prem 1y Pw 24x7x24 CSR+ydyd ST650 V2

• Confirm eligibility: Verify that your Lenovo devices, including ST650 V2 equipment, are covered under the Data Center Prem 1-year plan and that the service is active in your region.
• Gather asset details: Collect hardware serial numbers, asset tags, and any existing service contract identifiers to associate with the new plan.
• Access the service contract: Work with your Lenovo account team or authorized partner to attach the Prem plan to your data center assets and confirm coverage start date.
• Activate 24x7 support: Ensure that on-site coverage and the 4-hour response time are enabled in the service portal, and establish escalation paths for critical incidents.
• Prepare for on-site visits: Provide site access, power and network availability, and any required safety clearances to enable technicians to perform timely diagnostics and maintenance.
• Integrate YourDrive YourData workflows: Set up data-protection preferences and media-handling procedures so data remains protected during service events.
• Document service expectations: Record response times, maintenance windows, and contact points to streamline future visits and ensure accountability.
• Review and renew: Schedule annual reviews of coverage needs and renew the contract to maintain continuous protection beyond the initial term.

Frequently asked questions

• What does 24x7x24 CSR+ydyd Prem service include? The plan provides on-site, around-the-clock coverage with a guaranteed 4-hour on-site response, plus Essential Service, Premier Support, YourDrive YourData, Defective Media Retention, and parts & labor for a 1-year term after post-warranty activation.
• Is this service available after warranty ends? Yes. This is a post-warranty service option designed to extend Lenovo support, improve uptime, and stabilize maintenance costs for ongoing Lenovo hardware deployments.
• What is Defective Media Retention? Defective Media Retention is a service feature that allows the retention of defective drives during service events, facilitating forensic analysis, data recovery, and secure disposal in accordance with Lenovo policies and industry best practices.
• Does this plan cover all Lenovo devices in the data center? The plan is designed for Lenovo data center hardware, including ST650 V2 servers, and is typically applicable to compatible Lenovo equipment within the same contract. Compatibility and scope are defined during contract activation.
• How does YourDrive YourData help during service? YourDrive YourData adds data-protection capabilities to safeguard data assets while repairs are performed, helping minimize data-loss risks and maintain business continuity.
• What happens if a part is not readily available? Lenovo will aim to source genuine parts and, if necessary, expedite replacements under the terms of the plan, while keeping you informed of lead times and alternatives to minimize downtime.