Lenovo Data Center Prem 1y Pw 24x7x4+ydyd Sr650v2 Sds C

Experience enterprise-grade protection and peace of mind with Lenovo’s Data Center Prem service package. This comprehensive on-site support plan extends beyond the factory warranty, delivering reliable 24x7x4 coverage, rapid on-site response, and integrated data-protection options through YourDrive YourData and Defective Media Retention. Designed for Lenovo SR650v2 systems and compatible SDS configurations, this service helps minimize downtime, safeguard critical data, and keep your data center running at peak productivity even after the original warranty expires.

• 24 x 7 x 4 Hour On-Site Coverage: This service ensures round-the-clock support with a guaranteed four-hour on-site response window, so your most critical workloads face minimal disruption. Whether it’s a weekday peak or a weekend maintenance window, Lenovo technicians are dispatched to your data center promptly to diagnose and remediate issues on-location, helping keep your business operations steady and predictable.
• Premier Support with Maintenance and Parts & Labor: Benefit from priority access to Lenovo’s expert engineers and technicians, backed by comprehensive parts and labor coverage. The program is designed to maximize system availability by reducing downtime, controlling maintenance costs, and delivering timely, professional repairs or replacements when needed.
• YourDrive YourData Data Protection Plus Defective Media Retention: The package includes YourDrive YourData, a robust data-protection option that supports data integrity and recovery efforts. Defective Media Retention is included to resolve drive-related problems quickly, allowing the failed media to be returned or securely handled while you assess replacement options, without delaying repairs or impacting service delivery.
• Post-Warranty Coverage to Preserve Investment: As the manufacturer’s warranty expires, this service extends coverage to maintain performance and reliability. It’s a proactive approach to safeguarding your data center’s value, ensuring ongoing support for hardware life-cycle management, firmware updates, and proactive maintenance activities.
• Minimized Inventory Costs with Maximum Dependability: By bundling on-site service, rapid response, and covered parts and labor, the program reduces the need to carry extensive spare parts inventories. You gain dependable, predictable maintenance without the typical capital outlays, enabling smoother budget planning and fewer unplanned outages.

Technical Details of Lenovo Data Center Prem 1y Pw 24x7x4+ydyd Sr650v2 Sds C

• Warranty Duration: 1 Year post-manufacturer warranty, providing continued protection and service coverage for eligible Lenovo hardware and configurations.
• Response Time: 4 hours on-site parts and labor service response to minimize downtime and accelerate problem resolution.
• Coverage Window: 24 x 7 x 4 Hour coverage to support continuous operations and critical workloads around the clock.
• Service Type: Premier on-site support with maintenance, parts & labor, designed to reduce total cost of ownership and inventory needs.
• Defective Media Retention: Included to facilitate secure handling and return or disposal of defective drives during service events.
• Data Protection: YourDrive YourData integration to support data protection strategies and quick recovery in the event of media failure or system issues.
• Target Hardware: Lenovo SR650v2 servers and compatible SDS configurations, aligned with enterprise data-center workloads.

how to install Lenovo Data Center Prem 1y Pw 24x7x4+ydyd Sr650v2 Sds C

This is a service activation and on-site support program rather than a physical product that requires traditional installation. To enable and optimize coverage, follow these guidelines:

• Contact your Lenovo account representative or authorized service partner to activate the Prem 1y Pw plan and confirm eligibility for your specific SR650v2/SDS configuration.
• Provide serial numbers, SKUs, and current warranty details for all covered devices to ensure accurate service routing and asset-specific coverage.
• Schedule on-site support windows that align with peak business hours and maintenance cycles to minimize operational impact and maximize the benefit of 24x7x4 coverage.
• Prepare the data center environment for service visits by ensuring accessible rack space, secure room access, and remote connectivity so technicians can diagnose issues quickly if necessary.
• After activation, maintain an up-to-date asset list and keep documentation of prior incidents and configurations to facilitate fast fault diagnosis and efficient parts replacement when needed.

Frequently asked questions

• Q: What does the Lenovo Data Center Prem 1y Pw 24x7x4+ydyd Sr650v2 Sds C cover? A: It provides on-site Premier Support for 1 year after warranty, with 24x7x4 coverage, on-site maintenance, parts and labor, and includes Defective Media Retention and YourDrive YourData to protect data and streamline recovery.
• Q: What is the benefit of Defective Media Retention? A: Defective Media Retention lets you keep failed drives for inspection or replacement while service is underway, accelerating problem resolution without delaying repairs or data recovery actions.
• Q: How fast is the on-site response? A: The service guarantees a four-hour on-site response window, helping to minimize downtime for critical workloads and maintain service levels even during off-hours.
• Q: Is this service applicable after the manufacturer warranty expires? A: Yes. The Prem 1y Pw plan specifically extends coverage beyond the original warranty period to preserve performance and reliability of Lenovo data-center hardware.
• Q: What kinds of systems are supported? A: The plan is designed for Lenovo data-center hardware such as the SR650v2 servers and related SDS configurations, aligning with enterprise workloads and data-center operations.