Lenovo Data Center Premier 1-Year On-Site 24x7x4 Support for SR650v3 SDS W

Optimize uptime and protect your investment with Lenovo Data Center Premier Service, a comprehensive after-warranty support plan designed for the Lenovo SR650v3 server family configured with SDS W. This 1-year, post-warranty package blends essential service coverage with YourDrive YourData and Premier Support to minimize downtime, safeguard data, and ensure rapid on-site response when issues arise. Built for mission-critical workloads, this program helps data centers stay productive, scale effectively, and maintain peak reliability even after the manufacturer warranty has expired.

• 24x7 on-site support with a targeted 4-hour parts and labor response window to rapidly diagnose, repair, or replace faulty components and reduce downtime for critical systems.
• Post-warranty coverage for 1 year, extending protection beyond the factory warranty and delivering predictable budgeting for maintenance and reliability in production environments.
• Defective Media Retention (DMR) service included, enabling you to retain failed drives for diagnostic analysis while technicians complete replacements and recovery work without forfeiting access to the failed media.
• YourDrive YourData integration, safeguarding data integrity and access during service windows by leveraging Lenovo’s data-protection framework designed for enterprise workloads.
• Cost-efficient maintenance with streamlined parts and labor characteristics, aimed at minimizing inventory needs while maximizing system dependability and uptime across your data center.

Technical Details of Lenovo Data Center Prem 1y Pw 24x7x4+ydyd Sr650v3 Sds W

• Service Type: Premier Support (Post-Warranty)
• Coverage Duration: 1 year
• Response Time: 4 hours (Parts & Labor)
• On-Site Availability: 24 x 7
• Includes: Defective Media Retention, YourDrive YourData
• Purpose: Minimize downtime and protect data integrity for SR650v3 SDS W configurations after warranty expiration
• Maintenance Scope: On-site maintenance, parts replacement, and labor to restore full server functionality

How to install Lenovo Data Center Prem 1y Pw 24x7x4+ydyd Sr650v3 Sds W

Because this is a service contract rather than a physical hardware installation, “installation” means activation and scheduling of on-site support. Use these steps to initiate coverage and ensure swift service when needed:

• Acquire or activate the Premier Support 1-year post-warranty plan for your SR650v3 SDS W environment, confirming eligibility and purchase details.
• Gather essential identifiers such as the server service tag or serial number, warranty information, and the exact data center location where on-site visits will occur.
• Submit a service activation request with Lenovo Support to enable 24x7 on-site coverage and to establish the 4-hour response commitment for parts and labor.
• Coordinate with your facilities team to provide access to racks, power, cooling, and secure areas so technicians can perform diagnostics, replacements, and testing without delay.
• Prepare relevant documentation and diagnostics (logs, error codes, recent maintenance records) to help the technician quickly pinpoint the issue and verify proper post-service operation after the repair.

Frequently asked questions

• Q: What exactly is included in the Lenovo Data Center Premier 1-Year On-Site 24x7x4 Support?
• A: It includes Premier Support for post-warranty coverage lasting 1 year, 24x7 on-site service with a 4-hour response time for parts and labor, Defective Media Retention, and the YourDrive YourData data protection framework designed to maintain data integrity during service activities.
• Q: Is this plan compatible with the SR650v3 servers and SDS W configurations?
• A: Yes. The plan is tailored for Lenovo Data Center deployments that include SR650v3 servers with SDS W configurations, providing coverage to align with hardware and storage workloads used in modern data centers.
• Q: How long does the on-site response take once a service request is opened?
• A: The target is 4 hours for on-site arrival, diagnostic work, and initial maintenance steps, subject to travel constraints and site access.
• Q: What is Defective Media Retention (DMR) and how does it work with this service?
• A: DMR allows you to retain the failed drive(s) while Lenovo technicians replace them and perform diagnostics. This enables you to analyze the failed media on your terms and maintain continuity of operations during the service window.
• Q: Does this service include data protection for active workloads?
• A: Yes. YourDrive YourData is included to help protect data integrity during service activities, reducing risk to critical workloads and facilitating faster recovery after maintenance or replacement.